Auto Body & Repair Service Phoenix, AZ

Reviews

4/25/12|Jose T.

vons is the best body shop in town that you can go to.They take the time to listen to you and do what is best for you as the customer. Vanessa is always on top of what is going on with the cars and what is going to happen next and if she not sure she will find the answer. John the manager is also the same way and he will always return your calls. At vons you will be taken care of very professional and always have good results. I have already taken two of your cars and are very happy. I will never go to anyone other body shop and i always tell my friends and family how great vons is. Thank you all at vons keep up the good job and thank you Jason!

Status: Validated
3/24/12|Frank E.

This place is AWESOME!!!!! it was my first time being involved in a accident. The clerk up front assisted me right away (even when I had my appt. scheduled later that day). as im waiting for enterprise (car rental company) to come and pick me up, the clerk had asked me "is enterprise going to pick you up?" I had replied "yes, but they told me it would be about 30 mins". The clerk got on the phone right away and contacted the enterprise and requested to pick me up sooner! In the end when I finally got my vehicle back it was gorgeous! Just like the first time I bought it at the dealership! Thank You Von's Carstar! I really appreciate everything you did for me! THE MOST EXCELLENT CUSTOMER SERVICE EVER!!!!!!

Status: Validated
3/23/12|Bonnie P.

Second time I have been there - always good service, professional attitude and completed the job when estimated. Very pleasant and I would recommend them to others. Worked well with my insurance company as well.

Status: Validated
3/22/12|Amber H.

All of the staff at this location were great to work with. They were very polite and efficiant. They worked hard to make sure I had a good experience at there location. I would use them again in a second!

Status: Validated
3/18/12|Jane H.

Von's CARSTAR really did the job above my expectations. Everything was handled for me, including the insurance company, which made the whole process painless. Being from out of state they definitely made an unfortunate situation easy for me. Most highly recommended.

Status: Validated
3/13/12|Debo K.

John ,Vanessa and the whole gang made this situation a lot easier. They were very helpful , honest and super friendly. I would highly recommend them!

Status: Validated
3/11/12|Beth B.

My experience with Von's Carstar was excellent. They made the whole experience pleasant, easy and tjey did a fantastic job on the repair.

Status: Validated
3/10/12|Kether W.

Von's provided top notch service with friendly and carrying staff. They totally dealt with the insurance company and delivered a like new vehicle as promised on time. For best price and service I whole heartedly recommend Von’s Starcar of Tucson for any body work ranging from a scratch to a near total.

Status: Validated
3/9/12|Arianna R.

Great service and they fixed the problems that came up with the insurance company as well!

Status: Validated
3/8/12|Sherry G.

Thank you Von's Carstar! Not only did you do a fantastic job on my Pickup after the accident, but your completion time was much faster than other repair shops. Thank you for cleaning the car after all the work was done. Thank you for also the TLC I received while "emotionally" processing through the details of my accident with the truck. My friends are impressed also with the "like new" appearance the Truck has. Your craftsmanship is A+!

Status: Validated
3/6/12|Jimmy C.

very good job.

Status: Validated
2/18/12|James Z.

Von's provided EXCELLENT service with friendly and capable people. I would HIGHLY recommend them for any repair large or small

Status: Validated
2/13/12|Hermi C.

very impressed. did a great job and even did some extra work without charging. great customer service.

Status: Validated
2/1/12|Teresa G.

Very happy with their work, they made sure the fixed all the repairs before they had me picked the car up.

Status: Validated
1/22/12|Ajay M.

Vons did a superb job on the body work to my truck and went above and beyond my request of them. They are highly recommended.

Status: Validated
1/9/12|Karis F.

Great job! Friendly people, work was done efficiently, truck looks beautiful! Would definitely recommend and will return for future repairs.

Status: Validated
1/2/12|Jeremy B.

The only place I would ever take my car for repairs. My family has been using the services at Von's for a long time and every part of a horrible experience was made easier because of these people. The staff is amazing because they go above and beyond to help in any way they can.

Status: Validated
12/22/11|Phyllis G.

Car was like brand new when I picked it up. John and Vanessa went out of their way to make it a positive experience. Kudos to the body shop staff who did the work on the car also.

Status: Validated
12/7/11|Karen S.

It's heartbreaking when a car you love is involved in an accident -- but everyone at Von's CarStar is so wonderful, so professional and so friendly that the experience helps you through the crisis. And when you see the work they do on your car -- or I should say, you will NOT see the work they do on your car: it will look just like new!!!!!

Status: Validated
11/21/11|Cindy W.

We were rear ended in Feburary and took our car to Von's for repairs. They did an excellent job on all repairs and paid very close attention to all detail. We had a U of A license plate that got smashed and crinkled and they even went above and beyond and straightened out the plate and we still have it on our car. We had this car less then a year but they made it look brand new again. Thanks Carstar.

Status: Validated
11/20/11|Andy S.

I'm new to Tucson, and was recommended to Vons by the insurance adjuster. Excellent job overall. Owner and all staff tried hard to please. In my case, they underestimated part of the repair, yet honored their estimate in my favor! I'd use them again in a heartbeat and would highly recommend them.

Status: Validated
11/19/11|Jacob S.

I was rear-ended and needed my back bumper and tailgate repaired. It was smashed in pretty good, and thanks to Von's it looks like it never happened. Actually... that's not true: It looks BETTER than before since it has all new paint. Looks like the day I bought it!

Status: Validated
9/19/11|Kaye S.

The repair on my vehicle met my expectations. It was done in a timely manner and the staff goes way above and beyond to help you. I was kept up to date on the progress of my repair. Would recommend highly to others.

Status: Validated
9/19/11|Mathieu H.

I am one of those nit-picky owners that freak just giving up my car at the carwash to some child thats going to drive it around the corner the put it in the wash bay. John, Vanessa, and Marie responed perfectly to my idiosyncrasy and made me feel comfortable leaveing my car with them! This is now the 4th time over the years that Von's Car Star has performed the highest level of repair to my car! I absolutely am 200% satisfied with the repairs made to my car, and how well the previous repairs have lasted and still look fabulous to this day! This place is truly a GOD send for the nerotic car owner such as myself! I don't know what else to say to convince you how happy and greatfull you would be to have your car restored at Von's Car Star. Bad things happen, but these wonderfull people are here to help you through it and make it better! Thank You so much Von's Car Star!!!

Status: Validated
8/17/11|Noel F.

Excellent, from manager to front office staff, very professional, showed care and understanding about situation, was on top of things regarding what work is being done and finished on given time frame. Worked well with my car insurance.

Status: Validated
8/13/11|Tiffany M.

After my car was damaged, I was eager to get it fixed as quickly and painlessly as possible. The insurance company referred me to Von's and I am very statified with the whole experience. It could have been a very frustrating experience, but the staff at Von's were helpful and knowledgeable. There ETA on my car was accurate and my car looks beautiful. I would recommend them/go there again.

Status: Validated
8/12/11|Ed K.

My car was hit in a parking lot and the person left without leaving any information. I called my insurance company and they recommended Von's Carstar. I took my car to Von's. Vanessa took care of me. She was very knowledgeable and helpful. She told me when she would have the estimate ready and approximately when the car would be repaired. The repairs were completed two days earlier than her estimate and the car looked great. I would highly recommend this shop to anyone. Thanks to all the great people at Von's Carstar.

Status: Validated
8/10/11|Courtney V.

This is a great shop, the best in Tucson. They are professional, do a great job and really care about their customers. I would not use any other shop in Tucson!

Status: Validated
7/21/11|Michelle I.

My car got stolen and was sent to Von's for repairs. They did a more than excellent job restoring the car from all the damage and actually making it look better than it did before it was stolen! Thank you so much!

Status: Validated
6/29/11|Mike M.

I highly recommend Von's CARSTAR in Tucson for collision repair. A highly professional staff, the work was completed on time as promised and the result was outstanding. Excellent work.

Status: Validated
6/18/11|Lisha C.

It was my second time having a vehicle repaired at Von's Carstar in Tucson, AZ, and they were great! Vanessa kept me up-to-date on the repair process and when I visited the shop she even allowed me to look at my car and what had been done. The shop is professional and their customers service is prime.

Status: Validated
5/24/11|Doug W.

My cherry 96 toyota 4-runner was vandalized last year and the console was completely destroyed and the door locks were so damaged that the key wouldn't work. The stereo was stolen and the alarm was ripped out. I had the vehicle towed to Von's on Wednesday and the repairs were completed on Saturday. The shop was closed but the owner arranged to meet me there so I could pick it up. I was amazed at how well they put my vehicle back together and it was done in three days. After the trauma of having my vehicle trashed it was a great feeling to see it back in better condition than it was before it was vandalized. This shop goes the extra mile to insure a positive customer experience and I would recommend them to anyone! Great job and thanks for everything!

Status: Validated
5/20/11|Annette V.

My poor armada looked horrible and after taking it to Von's she looked new again!!!! Dents were taken out and the paint looked great!! Every time I called John and Vanessa were very nice and understanding. Great service!!!!

Status: Validated
5/17/11|Steve N.

The folks at Von's did an excellent job working on my vehicle. The quality of service was excellent, and the final price was very fair. I will have no problem recommending Von's to my friends and associates.

Status: Validated
7/18/10|Shelby V.

Veronica was terrific from the first anser of the phone.how refreshing it was to recieve 1st class customer service.John went out of his way to get my truck what it needed.thx John" It is like i have a brand new 98 toyota tacoma prerunner.

Status: Validated
3/10/09|Eli H.

Couldn't ask for anything more in terms of customer service. Awesome work, and incredibly fast.

Status: Validated
2/23/09|Shelly J.

Repair was completed quickly and looked great! The staff at Von's are on the ball with scheduling.

Status: Validated
2/18/09|Donald M.

Von's Carstar was able to work on the car right way. They finished it sooner than expected. Worked well with my insurance company. The quality of the work appeared excellent. I was dealt with in a professional manner. Don

Status: Validated
2/17/09|Melissa G.

I was involved in an accident in January. Through my insurance I was referred to Vons Carstar. The experience with this body shop was great. The damage to my vehicle was severe. When I picked up my vehicle it looked like it was brand new as if nothing ever happened. The customer service was exceptional. I would refer others to Vons.

Status: Validated
1/24/09|L B.

In May 2008, my insurance directed me to Von's to get my driver's side window fixed. Sharon at the front desk was incredibly helpful; they fixed my window quickly and sent me on my way. Unfortunately, I paid them another visit in December. I was involved in a hit-and-run (I was hit, they ran), so I took it back to John who restored it to looking brand new. I appreciate their wonderful work, but most of all, I appreciate their patience with a person who is less-than-knowledgeable about cars. I would recommend them to everyone and anyone.

Status: Validated
1/14/09|John R.

Von's Carstar was really great! They took care of all of needs to repair our van from the accident with out any hassle. The repairs were done on time and the van looks like new. It drives better now, than before. Their customer service was outstanding!! Which in today's market, is very rare. I would recommend Vons to anyone and everyone! Thank you Vons!

Status: Validated
1/11/09|John w L.

I am the Fleet Supervisor at Labcorp in Tucson, AZ. I have been using Von's for all of our fleet vehicle body repair needs. The work is done professionally and in a timely fashion. I would and have recommended Von's to friends and business acquaintances. Keep up the good work!!

Status: Validated
1/10/09|Jill A.

I don't have anything to complain about!! My car was broken into and they fix it -- glass & ignition. Sharon was easy to talk with! I rate it five!!!

Status: Validated
1/6/09|Cynthia E.

December 19th my Sebring was vandalized and broken into. After speaking with my insurance agent, he said Vons was the best shop to have my car repaired at. I filed my claim and my car was at Vons in a couple of days, they took care of my car and when I went to pick it up, staff was very helpful and caring. They made sure everything looked good with my car and even gave it a complimentary wash. I have my car back and I'm glad Vons was able to take care of all my issues. Thanks!

Status: Validated
11/9/08|Charles D.

I decided to restore the 1986 pickup that I bought new in 1986. I needed new chrome trim installed to complete the renovation. After visiting several body shops, I elected to use Von's. I was very glad I did since they knew exactly what I wanted and did it perfectly and at the time they promised. I would certainly use them again.

Status: Validated
10/20/08|Nicholas O.

"Relax, we'll take it from here." is what Von's Carstar exactly did. The staff were honest, friendly, and were well trained professionals. Von's Carstar provided me with the highest customer satsifaction that I have ever experienced. The staff gave me updates on my repair, and even met their promise completion date. I would highly recommend Von's Carstar to any one. They truly offer 100% coustomer satisfaction.

Status: Validated
10/6/08|Zane C.

My experience with Von's Carstar was outstanding on all levels quality, cost, communication, and knowledge. I received an invoice that was inline with the original estimate. I also received frequent updates during this shop visit and my car was delivered to me a day before expected. I would highly recommend Von's Carstar to those who are looking for honest, courteous, and professional service.

Status: Validated
8/8/08|San H.

I chose Von's Carstar for repairs on my vehicle from an accident in June 2008 because of its proximity to my home. And am I ever glad I did! John Swerdlove, Body Shop Manager, helped me make arrangements and was thorough and caring. I was frustrated - the accident happened on the way to work! John followed through with excellent and timely repair which I was thoroughly pleased with. It was handled very professionally but above that, very friendly. I felt like my brother was taking care of me. So when my car was damaged in a hit and run a few days ago, I again chose Von's Carstar because I know I'll get excellent service and caring help. And not only that, the place itself is clean and organized! I HIGHLY recommend Von's Carstar! S. Harrison, Tucson, Arizona

Status: Validated
3/26/07|William K.

Absolutely the finest, most professional auto repair service encountered in 50 years of driving! Vonnie and Pat are extremely courteous, knowledgeable and helpful. My car had been the target of attempted theft...window smashed; ignition punched out; steering column trashed. These folks did the repairs in record time at a very fair price. When I later discovered the radio wasn't working, Pat Loop (co-owner) drove his mobile repair unit to my workplace and repaired it AT NO FURTHER CHARGE. His wife, Vonnie, is the absolute model of courtesy and concern. They are the ONLY people I'd recommend for auto repairs...and in fact I did send another customer to them not long after this incident. He was likewise very pleased with the service. Von's CARSTAR is tops in my book! Highly recommended!!!

Status: Validated

Von's CARSTAR

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