Auto Body & Repair Service Phoenix, AZ

Reviews

2/8/12|Jan J.

As always, the folks at Virginia Auto Service went the extra mile for me. Robert is a warm, friendly and knowledgeable service advisor. After having my service done yesterday, I was told what service I could expect in the future so I can plan for it. Thanks for running such a tight ship and for giving me great peace of mind about my car, Matt and Tim! You guys ROCK.

Status: Validated
5/10/11|Jane H.

I love Virginia Auto and Tim and Matt! For me the biggest thing is TRUST. I trust them: their work, their pricing, their recommendations. They have always treated me respectfully and fairly and I frequently recommend them to co-workers and friends. They are the best!

Status: Validated
8/19/10|Dilyana P.

I learned of this shop through Groupon. I had called them several times prior to my service as they were quite outside of my area and they were always so understanding and accommodating. On the day of the service, they completed all work in a timely manner and stayed in communication with me throughout the day. At the end they recommended additional services. Good value, recommended.

Status: Validated
8/11/10|Lindsey K.

I had not previously heard of Virginia Auto Service until I purchased the special on Groupon for the two oil changes. I was beyond impressed during my first visit when I was told that I would receive a ride once I dropped my car off and then be picked up when my car was done. The staff was incredibly friendly, professional and helpful. I feel that the standard oil change is of much better quality than I've received from other auto service locations, and the car wash was a nice bonus. I like being able to take my car to a place that specializes in forgein vehicles for a reasonable price. I save a lot of time on the weekends by being able to drop my car off during the day, going to work and picking up the car at the end of the day.

Status: Validated
6/24/10|Karen S.

This was my first time using this auto service, and I was impressed by their friendly staff and excellent service. I look forward to future dealings with them.

Status: Validated
5/27/10|Kathryn D.

Though I had to wait several weeks for an appt. for an oil change and general check up, I was pleased with the service I was given. I was given a phone call to approve a battery replacement, which I appreciated. The car was ready at the time agreed upon before the repair began. I was also told about some future maintenance that will be needed.

Status: Validated
5/19/10|John T.

Very friendly and efficient. Not clearly a lot cheaper than the dealership, but a whole lot more convenient.

Status: Validated
5/19/10|Julia B.

I am very pleased with the promptness of their service, as well as how they treat their customers. They do everything they can to meet your needs and they are very courteous and pleasant.

Status: Validated
5/7/10|Greg C.

Very nice auto care shop. Bernie is especially nice and welcoming. The shuttle service is extremely convenient as well. The work completed was reasonably priced and so far seems to be quality work. I am no mechanic so since it runs great I am happy. Only thing holding back a 5 car rating is notification the work would be completed within the hour. Two hours later it would be another 30 minutes. 40 minutes later it was done. I would happily recommend them to friends and family.

Status: Validated
4/18/10|Janette S.

I came in for a standard oil change and was very nicely surprised with the customer service. These guys are top notch, 100% genuine! It was such a breath of fresh air. I will definitely be coming back! My car and I thank you!

Status: Validated
2/19/10|Carol W.

As a single woman, I used to shutter every time I had to take my car in for service or repair. Not anymore. Virginia Auto is the best, and I believe Matt and his team are honest and trustworthy...not to mention excellent mechanics.

Status: Validated
1/30/10|Jerry G.

i took my 2004 nissan armada in for an oil service and an overall inspection. the technicians there were very honest and knowledgable. very friendly and courteous. i would strongly reccomend this shop to everyone. thanks again robert g. for a job well done.

Status: Validated
1/25/10|Roz V.

I have taken two vehicles to Virginia Auto Service on several occasions. The work has been fair prices (never more than estimated) and done in a timely fashion. They even took one vehicle in for emission testing for me! I am happy to recommend them to anyone wanting an honest mechanic shop.

Status: Validated
11/12/09|Jason S.

Great service! They had my car done when they said they would. When they did the inspection, they found a bunch of stuff that I didn't know about. I will use this place again. http://br.st/

Status: Validated
11/4/09|Tam M.

I was going out of town Friday the 30th and my check engine light had come on the night before, I went to Virginia Auto that am and they checked it, it came on again as I was getting ready to leave town, I called them and to make a long story short, they had me in and out within 45 min and I was still able to get out of town in a timely manner!! I would and do recommend them to my friends. Thanks guys!!

Status: Validated
10/30/09|Timothy M.

Very good customer service. Good people. Drove me home while they worked on my car. Washed it for free.

Status: Validated
9/29/09|Doug P.

The guys at this shop are super friendly, and they've got a couple incentives (besides being 2 blocks away from my office)... they gave me a punch-card last time I was in there - after 5 or so oil changes, I get a discount on my next one. They also mail out coupons to keep you coming back, and they'll vaccuum your car for you. Top shelf service here at Virginia Auto Care!

Status: Validated
9/17/09|Kristine C.

Virginia Auto Service surprised me with their rewards program and towing service. I will definitely return to this shop as the manager frequently kept me updated & informed about their progress. Thanks!

Status: Validated
9/17/09|Stuart B.

Scheduling drop off and pick up of our vehicle was easy and convenient. The staff at Virginia Auto is helpful, courteous, and knowledgeable. The job was completed within a day and to our satisfaction. We continue to go to Virginia Auto for any service needed because they�re level of service is excellent, and we are confident that they will keep us �running�.

Status: Validated
9/7/09|Gail K.

Recently I had an issue with my brakes; I was getting lights on my dash and also a constant warning that I needed coolant. Virginia Auto thoroughly checked out my car, said I needed a new water pump and there was an issue with my ABS. Not only did they research my warranty, advise me that the service needed to be completed by a dealer but they took my vehicle to the dealer, arranged for my loaner car, set me up with a direct contact and then called to follow up not once but twice to make sure I was completely taken care of. I wouldn't have thought twice if they redirected me to a dealer and told me to pick up my car. That alone would have been integrity service. But it was so much more - not only did they take care of my car � they took care of me. Their dedication to service kept my day smooth and without interruption while my vehicle was being serviced. And one more thing needs to be noted here: When I got the call that my car was going to the dealer and the reason, Matt Allen, the owner of Virginia Auto said, �if they try to do anything else to your car - call me first.� Matt provides service based on what is right over what just makes him money. I totally trust these guys and recommend them often! I always head to Virginia Auto when there is any problem with my car or even for regular maintenance. Matt, Tim and the crew at Virginia Auto are the ones I trust. Thanks Matt!!!!!!!!!

Status: Validated
8/4/09|Voltaire O.

Excellent service. I am very particular about who services my car and they have done an excellent job. I have recommended them to several of my friends and they all had positive things to say.

Status: Validated
7/28/09|Aj P.

Most excellent! Followed Burgie over from my previous auto repair home - not a problem in the world. Fair price, perfect service, extremely prompt - even a wash job! Absolutely positive in every way.

Status: Validated
7/23/09|Megan M.

I had a pretty good experience at this shop. The guys are all very friendly and helpful, which is PRETTY hard to find in an autobody shop. Tim is a great guy, very straightforward and doesn't beat around the bush. I definetly consider them my new mechanics!

Status: Validated
7/17/09|Rebecca E.

the shop was very thourough in diagnosing my auto problem.i appreciated their full communication with me while i was waiting for their gave me results. i felt like they were completely honest with me and gave me excellent customer service. if i have any problems in the future they would be my first choice.

Status: Validated
6/27/09|Katie D.

I returned to this shop because 12/07 I had work done including brake repair. There was a noise in the brakes and I had to return 3 times, but finally the problem was resolved. Everyone I dealt with was very friendly and co-operative. I found the personel to be friendly & helpful today. I trust that the work done on the car was necessary and done correctly.

Status: Validated
5/29/09|Barbara M.

Satisfied with the service

Status: Validated
5/29/09|Camille H.

Virginia Auto Service gave me a great experience. I went in for a free oil change, which is an awesome service they give for referrals, and it was totally free (no catches). The only snag is that I had to leave it there for a few hours while they performed the inspection, and when I dropped it off I had made an appointment, but still had to wait a few minutes for them to take me (no big deal, they expedited my service). They told me what my car needed upon pick up, and no pressure was put on me to get the services that day. A full explanation was given for the services, and what each would do. There were some I truly need now, and some they said I could put off. Their prices were a littl ehigher than other places, but I'd pay more for the customer service. They also have a drop off and ride benefit that I didn't take advantage of.

Status: Validated
5/29/09|David E.

We received excellent service after our pickup died on the interstate and had to be towed in. The radiator had to be replaced and we decided to have other necessary work done (like hoses replaced) as well after VAA gave us the quote. We were pleasantly surprised that they did additional work after they discovered other problems once into the repair and then our total final price was within a few dollars of their quote. I would definitely return to this shop for service, and probably will, even though it is located 20 miles from our home.

Status: Validated
5/27/09|John M.

These guys have it right. They are dedicated to you and your car. They work hard to make sure that the customer is satisfied and that the work is done well. Virginia Auto Service is not happy with a decent repair job for a decent price... instead, they want to perform the best repair job possible at a good price. These guys know what it means to be an auto repair shop. Also, they are very upfront about what work needs to be done and what can wait. I think this is important, especially in our current economy. I am grateful for their honesty and their willing to work with me. Thanks!

Status: Validated
5/27/09|Michael P.

Knowledgeable technicians and customer service professionals who took great care of my car! Technicians took the time to speak with me and properly diagnose the automobile. Rather than paying for costly diagnostics and superfluous repairs, I spent money only on what needed service. Kudos to everyone at Virginia Auto Service!

Status: Validated
5/26/09|Brandi M.

I have been to Virginia Auto Service now 4 times and they never fail to amaze me. I have been very happy with their service. As a female, you are warned and trained to be wary of service shops..no need to here. Even when I have requested an expensive service (not knowing what I really needed), they were kind and honest enough to try and solve the problem through inexpensive means first. Which worked, saving me time and money. I trust them 100% and would recommend them to any and EVERYONE.

Status: Validated
5/20/09|Cathy K.

I have taken both my vehicles to Virginia Auto. They have done the requested work and then the AAA inspection just to keep me safe. The issues that they find are documented and suggested with a quote prior to them beginning work. They don't push or up-sell but they did let me know the brake issue might be very serious safety issue if I didn't have it repaired. I appreciated the honesty and their willingness to use the coupons I brought in as needed! Every $ helps! Even though it had been 18 months since my last visit, they didn't make me feel guilty (I had gone elsewhere in between for a quickie oil change)--they understood and even suggested just a 6 month check up since I don't put many miles on. The ride to and from work was very nice and timely. I will be going back as needed! Thanks Guys!

Status: Validated
5/15/09|Cyndi-marie M.

My battery was low, barely started. I drove in, they took my car, drove me home and fixed it in the time they said. Amazing service for an unscheduled emergency.

Status: Validated
5/8/09|Briana C.

This place is on the high range price-wise but you can trust them and they do a good job. They also provide a rental car if you need to get around during the day.

Status: Validated
5/8/09|Joe P.

My car was ready earlier than quoted and the estimate quoted was almost the same....They even washed my car as a courtesy!

Status: Validated
5/6/09|Angela K.

I have a trusted auto repair shop which I generally use but they don't perform alignments. I chose Virginia Auto because it was a AAA-approved shop and very close to where I work. The service was excellent, the shop was very clean, the staff was very polite and professional. They did a free AAA inspection and made recommendations - the recommendations were not pressured in any way and gave me the freedom to choose. I appreciate the ride to work and the fact they washed my car! I will use Virginia Auto again for certain services because of the convenient of the location.

Status: Validated
5/6/09|Jennifer L.

Virigina Auto said to bring my car in for a new headlight. I showed up - they took care of it. I was in/out within 20 minutes. They are always friendly, courteous and helpful.

Status: Validated
4/28/09|Donna L.

Great service again. My car has had all the service for any problems or routine maintenance done here. Lexus estimates are generally more than twice the cost. Will not go anywhere else. Highly recommend this shop.

Status: Validated
4/20/09|Jason M.

This is the first time I have utilized a non-dealer service center. The crew at Virginia Auto Service were prompt, courteous, and answered all of my questions and concerns. They performed an oil service, replaced the air filter, and provided a comprehensive inspection. I will bring my other vehicles to Virginia Auto Service and will recommend them to my neighbors, friends, and family.

Status: Validated
4/19/09|Jacqueline M.

I cannot believe it but it's true. There really is an auto service/repair shop that is honest and provides good service. My father told me when I went out on my own, "Get a good repair shop and stick with them." I'll "stick" with Virginia Auto. Thanks Virginia Auto!

Status: Validated
4/15/09|Shameika M.

Virgina Auto Service and its employees provide high level customer service. They are a woman's repair shop, they operate in integrity and honesty. You can trust Virginia Auto Service! They work with you and are very reasonable, keeping you safe on the road.

Status: Validated
4/14/09|Tara C.

I have had maintenance and repairs performed on my vehicle by the fellas at Virginia Auto on numerous occasions. Matt and Tim are very professional, courteous and customer-service oriented. They genuinely care about you and your vehicle, and have always provided the best service possible. I highly recommend Virginia Auto to anyone needing vehicle repair and general maintenance.

Status: Validated
4/9/09|Lindsay B.

It doesn't get much better than Virginia Auto Service. In a time when customer service is lacking in so many areas, you won't be disappointed by taking your car here. Fantastic, thorough, and convenient service with a smile. We followed our service advisor, Burgie, who used to work at another station and are even more pleased with Virginia. Not only was the overall service the best, but they go that extra mile. They offer complimentary shuttle service in the area and they even wash your car (and they are perfectionists). These are professionals you can trust.

Status: Validated
4/8/09|Christinna F.

The best shop I have ever had. I had been brainwashed into thinking that onlythe Dealership could maintain my lexus. After spending thousands of dollars on just general up keep, I had to start looking at alternatives. Virginia Auto Service is a blessing.

Status: Validated
4/4/09|David H.

My air conditioning did not seem to work that well so I brought it in to Virginia Auto Service. they took my car right away and repaired my AC and performed a auto check for new customers for 29.95. I was very pleased that they fixed it the same day and it is running well. thanks!

Status: Validated
4/2/09|Arleetha P.

I want to spread the word!!! I am a female, and as you know I was undecided on who or where to take my car when it stalled out on me during rush hour. AAA refered me to Virginia Auto service. I was really please with the service I recieved. Matt was so detailed about making sure I understood everything that was going on with my car. I was clueless about a timing belt, but they educated me. I did call around to get a second and third opinion. I'm glad to know I can depend on Virginia Auto Service. I will continue to take my car back there if ever needed. PS.. Thanks for washing my car!

Status: Validated
3/25/09|Wendy K.

In the past, I dreaded taking my car into a repair shop because of the uncertainity of what the diagnosis would be even if I only brought it in for an oil change. Virginia Auto has changed that experience for me. VA has helped me keep my 2001 Hyundai Accent running in good shape for a few years now. Tim and Matt carefully explain what my car needs and what my range of options are. They stand behind their work with a good warranty and treat their customers well. I won't take my care anywhere else as long as I have the choice.

Status: Validated
3/23/09|Timothy B.

Virginia Auto provided transport to and from my home during the repairs. Labor rates are less expensive than most dealerships. Good service levels.

Status: Validated
2/27/09|Craig D.

I was having over-heating issues with my truck. The guys at Viriginia Auto where professional, upfront, honest and went above and beyond to give the best customer service I have ever received. A friend referred me to Virginia Auto, and I am thankful. The work was high quality and the bill came in lower than expected. Having my vehicle washed was a huge plus too!!! Thanks Viriginia Auto! You have a new customer for life!

Status: Validated
2/20/09|Casey M.

The staff (Matt, Tim, Burgie, all..) are helpful and very nice. They always do a great job and you get a free car wash!

Status: Validated
2/18/09|Scott L.

Matt and the guys have always taken great care of my car and are always prompt to call us to tell us what is wrong and how much it will cost. They are more trustworthy than the dealership.

Status: Validated
2/12/09|Susan R.

My car has approximately 11,393 miles and the Honda dealer wanted $344 for a "two-year" tune up. I only paid $36.19 for the servicing of my car, which in this economy is a very good thing. To top it off, my car was washed and looked brand new. I'll be back!

Status: Validated
2/10/09|Doug S.

Virginia Auto Service notified me promptly of my car's diagnosis, offered alternative methods of fixing its problems suitable to my needs, and performed service in a timely manner for a reasonable charge.

Status: Validated
2/5/09|Vaughn B.

Paid $939.88 for repairs and car still has same issue as when I brought it in. The only bit of information I have is my debit receipt showing the amount I paid. Paid for car on 1/26/09, picked up on 1/27/09 & paperwork regarding work that was done & recommended work to be done was not completed. On 1/27/09 I requested paperwork to be faxed to my office (did not happen). Couple days later, called back & spoke to owner & requested it again and re-verified office fax #... as of 2/5/09, have not received anything. If I "hem-hawed" around with payment, I could kind of understand. But $900 is nothing to kid around with for a car kept in storage. I paid immediately & expected the same courtesy regarding services done. Needless to say, I don't really know what was done to my car, nor amount of time taken to look at it. I will not recommend this garage by any means. Since your transportation driver is awesome, you get 2 cars instead of 1. Sorry guys. Vaughn

Status: Not resolved to customer satisfaction
1/19/09|Tim N.

Thanks guys, for keeping my vehicles clean. It's really important to me. I like to keep my vehicles running good and looking good, and so do you. Thanks again, see you next time.

Status: Validated
1/17/09|Judy S.

The car was taken in for a wheel alignment. Matt was so nice to sit down and explain to us how the alignment worked and what they did to change it so we wouldn't have the problems we had with the first set of tires going bad because they weren't aligned properly for the larger wheels that were put on the car. They are very professional and always friendly. Great place to have cars repaired!

Status: Validated
1/16/09|Sunny M.

Fabulous guys - fabulous service!

Status: Validated
1/10/09|Jill G.

I have been a customer for about 6 yrs. I had gone to another garage for a repair and was given a list of items that needed to be fixed, I then went to Virginia Auto and showed them the list, they said that approximately half of the items didn't need to be repaired on my car. They then fixed my car and I have been a loyal customer ever since. I am a single woman and they could've easily taken advantage of me since I know nothing about cars, they always treat me with respect and I TOTALLY trust them with my car. I would recommend them to everyone!

Status: Validated
1/8/09|Ruth K.

To date my caar had only been serviced by the dealership. The warranty had run out. I was looking for a shop that could take total car of my car at a resonable price. Virginia came highly recommended. I was pleased with the information and sevice on my first visit. I will return.

Status: Validated
1/5/09|Tony F.

The shop did a great job fixing my son's car. It passed the emissions test with flying colors. The bill even came in under the estimate.

Status: Validated
12/26/08|Madelaine A.

For the past 8 years, I have been an extremely satisfied customer and feel lucky to have this business in my neighborhood. I have successfully referred friends to Virginia Auto. The welcoming staff are extremely professional and they take great care of my car. They call promptly to confer and help me understand and then prioritize required versus optional repairs. The car is always ready on time. They offer free pick up and delivery. What more could I say?

Status: Validated
12/23/08|Diana W.

I've been going to these guys for almost two years (I think)and I have always found them to be courteous, professional, knowledgeable, friendly -- and I especially like that they don't make women feel like dummies! Their services are convenient and top-notch!

Status: Validated
12/17/08|Kathy D.

These guys know their cars and they will know your car well after just one visit. I'm most impressed with the computer system they use to track your car's history. It's a detailed history and they review it before you bring the car in, making sure they are not duplicating services and only doing what's needed. It doesn't matter whether you talk with Burgie, Matt, or Tim---you'll get the same message. They do the work in the time estimate they give you. They are an honest and friendly bunch and they have earned my trust over the past year. If you're looking for economy, take your car somewhere else. But if you're looking for quality service, there's no sense looking elsewhere. All 5 of our family members are taking our cars here now. Highly recommend.

Status: Validated
12/11/08|Barbra L.

These guys have looked after my Honda ever since I bought it in 1998. It runs as well now as it ever did (in fact, the transmission runs better). They are always friendly and courteous, make me aware of anything they see on my car that I should know about, and I have come to trust them completely. They constantly strive to improve their service and after a devastating fire a couple of years ago, they bounced back better then ever. I highly recommend them.

Status: Validated
12/1/08|Steph J.

Prompt service, explained everything, very helpful. Great bonus was drop off/pick up from work.

Status: Validated
10/23/08|Nicole V.

My first visit to Virginia Auto was exceptional! Prompt, friendly, and professional, the staff was amazing. The ride to and from work saved me time and energy. I will DEFINITELY use this garage in the future.

Status: Validated
9/29/08|Ian C.

I was very impressed with this shop. I followed a mechanic over to this location after the shop he worked at closed, and he mailed out letters to all of his customers about this shop. I was very happy with the service I received, including speed of service, availability at short notice, as well as customer service. I was also quite impressed with the extra services the shop offered, including a membership card to track all of the work done on my car and allowing me access to tow services at no additional cost to me. I strongly recommend this shop to anyone that needs work done on their car, not matter how far in the valley you have to drive to get there. By the way, the mechanic that I followed over is named Burgie. Very honest guy, and I trust him implicitly. He has even made himself available for simple calls and questions as well as recommendations of shops to go to for work Virginia Auto does not do, such as transmission work.

Status: Validated
8/28/07|Eva P.

Virginia Auto Service is extremely courteous, helpful, organized, and qualified. I love them for 5 reasons: 1) I'm a woman and they are always ready to answer my questions 2) they provide an estimate and don't bully you if you can only afford to take care of say, half your repair list 3) they've given me rides to and from work and have helped me get a rental car and helped paid for it to make it easier on me. 4) they care. 5) I've had no problems with the work they've done.

Status: Validated
3/13/07|Julie H.

We've been very happy with the service Matt, Tim and the guys provide. I always feel comfortable bringing in our vehicles. With reasonable pricing and reliable service, they can't be beat.

Status: Validated
3/7/07|Katherine B.

Fabulous shop. They are honest, communicate well and always deliver what they promise.

Status: Validated
2/27/07|Shelby C.

Overall happy with the work and service. The only thing was the invoice ended up being about 100 bucks more than quoted. There was a parts availability issue, and I understand that. A phone call would have been nice though. Other than that I was happy.

Status: Validated
2/26/07|Vandorn M.

I highly recommend this shop. They were friendly, courteous, and the cost was very reasonable. Also, they stood by their guarantee, no questions asked, regarding an adjustment to a prior job.

Status: Validated

Virginia Auto Service

Reviews