Auto Body & Repair Service Phoenix, AZ

Reviews

5/6/12|Stephen W.

They took care of everything, but the communication could have been better.

Status: Validated
4/26/12|Terrye K.

I have used Raintree Auto Body in the past with my 2004 Yukon Denali. This time it's my 2011 Camaro that was hit by a recap from a truck. You cannot even tell the car has had repairs to it. Everyone at Raintree was great to work with. I decided to have pin stripes added to the car while it was in the shop and called Adam up. They arranged to have the work done while the car was there being repaired. Looks great. Definitely recommend them. I live in Texas but would bring my car back here for them to fixed if I ever needed any other repairs.

Status: Validated
4/20/12|Stephen H.

Raintree Auto Body has the BEST costomer servce I have ever experiened, Hands down. From the receptionist to the guys in the back. Raintree Auto body is a Fantastic Business to work with when your car needs repair.. Give Scott a call and have him help you. The workmanship of the repair is the best around. If you need a shop Raintree Autobody can help. Stephen H

Status: Validated
4/19/12|Kelli B.

Great service, great job.... Second time in three months we've been there. We don't like the reason we have to go, but we sure do like the way they work.

Status: Validated
4/13/12|Catherine S.

Originally recommended to us by our local Mercedes dealer, we've had 2 Mercedes vehicles repaired by this body shop. They are efficient, professional, and the cars come back looking exceptional. No surprises from the estimate to the actual repair cost; work is done within the time frame stated.

Status: Validated
4/8/12|Alexandra D.

This was not the first time using the services at Raintree Auto body. I felt comfortable and secure using them from my past expierences. They provide nothing but the best service and communication during the process. Scott assisted me through the entire process and did a great job. Ive recommended Raintree in the past to family and friends and will continue to. Thanks!

Status: Validated
4/8/12|Rodney B.

Relatively minor repair job, replacing the side mirror on the passenger's side door. Cost was as quoted and the repair was done while I waited, less than an hour. Very pleased.

Status: Validated
4/6/12|Penny B.

I have always taken my car to Raintree because they have always had a top notch reputation.Scott is so good when dealing with insurance companies and never accepts anything short of perfect.I am always extremely satisfied with their work.Thanks Scott!

Status: Validated
4/6/12|Dan A.

White 3/4 ton, 4 x 4, 8.1 LT. Hit in a Safeway parking lot on D/S rear bumper also damaging the 1/4 panel. I'm a repeat customer of Raintree Auto Body as they do excellent work.

Status: Validated
4/5/12|Kathleen M.

Bob Casper was wonderful to work with. He's honest and straight-forward. He listens and fights for the customers. I appreciated his help during a frustrating time.

Status: Validated
4/4/12|Roy N.

TREATED COURTEOUSLY, COMPLETED ON TIME, VERY SATISFIED WITH REPAIR.

Status: Validated
3/30/12|George R.

Car took a long time to be repaired,(1 month)but there was some reasons for that. Overall I was very satisfied with the finished results. Personal at the front desk are cheerful and helpful during this time of stress over your wrecked car. I would definitely return (let's just hope I don't need to do that).

Status: Validated
3/30/12|Karly P.

The most courteous body shop. Professional, detailed, and the front office girls are the best, literally.

Status: Validated
3/27/12|Sandra B.

I received outstanding service from both Bob and Sandra. I would recommend Raintree Auto Body to anyone. I couldn't have been more pleased with the condition of my car when I picked it up.

Status: Validated
3/26/12|Heather K.

Scott was awesome, The person who hit my car had Geico Insurance, and they were a nightmare,but Scott took care of everything for me and I didn't have to worry about a thing. When I went to pick up my car, it was repaired to perfection!

Status: Validated
3/23/12|Sergio P.

They did an amazing job of guiding us through the process with the insurance company as well as keeping us update on the repair progress. The entire team was very professional and friendly. I would recommend them without reservations.

Status: Validated
3/20/12|Joe V.

I feel deceived since I was given an estimate of $187 with no further correction till I picked up the vehicle after the work had been done and was told the bill was $269 since they had neglected to include the supplies. Particularly irksome since the estimate and charge was for 1.3 hours when the work took only 20 minutes, but they don't correct in that direction.

Response: (3/21/12): Based on my investigation of this matter, it has been explained to me that our estimator did offer to provide the invoice to client at time of vehicle pick up. With regards to the labor concern, the system gives us a book time to install a product. This is provided by the vehicle manufacturer. We use this labor time to be fair to all clients so one does not pay 1.0 hr and the next pay 2.0'. It keeps the process consistent. We apologize for the unforeseen issues, and we regret that the client had a less than favorable experience. -Paul Val, Owner

Status: Validated
3/14/12|Christina C.

Scott was extremely helpful throughout the entire process. Returns calls and follows up throughout promptly. Sandra at the front was extremely helpful as well! Completed all paperwork easily with her. Great personalities, friendly and prompt service.

Status: Validated
3/9/12|Brad N.

Completely trust them. Everyone very caring amd friendly. Would recommend them to anyone.

Status: Validated
3/9/12|Stephen G.

I have had my vehicles fixed at raintree in the past. As usual the office staff is pleasant especially with my child of 10. They are curteous and the service writer Adam pleasant as well. They promised my vehical to be ready on the date i was told to be ready and as usual the quality of the work is of the highest workmanship. The vehical was washed and clean when i picke it up.

Status: Validated
3/5/12|Terry C.

Work was done 6 days earlier than quoted. Auto was impeccable upon delivery back to me. I would definitely give them, and Adam, a 5 rating.

Status: Validated
2/28/12|Chris H.

Very good experience. Expected runaround and was suprised how well the estimate, the appointment and the repair went. Adam Torres was very good. I would use them again.

Status: Validated
2/27/12|Scott B.

I worked with Adam to get some minor repairs done to the body of my Corolla. The experience was fun, believe it or not. Adam is very personable and easy to deal with. The repairs were done on time at a reasonable price and came out out beautifully. I recommend this shop to everybody. We have had two such experiences now and would definitely use this company again if and when we need them. SSB

Status: Validated
2/23/12|Jeffrey G.

Bob Casper does a simply outstanding job! He is the ultimate professional--is easy to work with--is very responsive--and promptly updates the customer. He is the best body shop manager I have worked with in 50 years! Sandra--the shop office manager--is equally outstanding. Bob and Sandra are the very best!

Status: Validated
2/21/12|Richard G.

worked with Michael and Sandra to have the rear bumper on my BMW convertible repaired from a low speed rear end collision. They were very professional, helpful and the car looks as if it was never touched. Overall I am very pleased.

Status: Validated
2/16/12|Mike P.

My two-month old 4Runner was hit in a parking lot and required a new door and some touch-ups to adjacent body parts. No one would ever know that the car had been damaged. Great job. The women in the office were nice and helpful and Michael made everything easy. I would take a car there again if needed.

Status: Validated
2/14/12|Sonia L.

Efficient staff. Beautiful, thorough body work. Work was finished two days ahead of schedule. I highly recommend Raintree Auto Body.

Status: Validated
2/11/12|Jobie F.

These team did a great job in reparing my vehicle. It was done on time and looks brand new

Status: Validated
2/9/12|Shannon S.

This is the second time I have had my car in the shop at Raintree Auto. I was referred to them by Schumacher Mercedes the first time.. I would never take my car anywhere else for repairs! They are the most trustworthy, accurate and professional people anyone can ask for. Everytime my car has been there, Paul Val (the owmer) comes out to see me personally and ask what he can do for me. I have a great fondness for Sandra who works there. She is like a personal friend to me now. I have their number programmed into my phone and hope that I never need to use them again but if I do, I know where to go! I refer friends to them all the time! Thank you Raintree staff for helping me with all of my autobody repair needs! Shannon

Status: Validated
2/9/12|Eileen P.

During the time my car was at Raintree, my experience went from satisfactory to disappointing. On December 21st, I brought my car in for an estimate. Michael Land gave me the estimate and a time line of 2 weeks. This he noted was subject to change if they found that additional parts needed to be ordered. There was a piece of metal on the passenger�s door that was sticking out and he had someone fix that immediately for me�so far I was very pleased. Because the accident occurred in mid-December, the next two weeks involved two holidays and since the car was drivable, ugly but drivable, I told him that I would call him after the first of the year to have him order the parts and I would bring the car in once the parts were received. Tues, Jan 3 � Called Michael and gave him the okay to order the parts. He said he would let me know as soon as they were in. Fri, Jan 6 � Called Michael to check status of parts, left a message for a return call. By late afternoon, I had not received a call so I called again. The girl answering the phone said she could help me. She checked the computer and two of the parts showed as being in. Then she offered to go and check to see if the other parts were in and they were. At this point, I would like to say that every time I dealt with the office staff, they were incredibly polite and helpful. I told her I would bring the car in Monday morning. Mon, Jan 9 � Early morning, I received a call from Michael. He apologized for not getting back to me on Friday saying he was �very busy�. He said parts were in and I told him that I knew and would be bringing the car in. I dropped the car off and confirmed the two week time frame. I also confirmed with Michael that the car had to go to Schumacher for an alignment after the work was done. Tues, Jan 17 � Called Michael for an update. He told me parts were in the paint shop and he would check on them before he left. I reminded him that the car had to have an alignment. He didn�t remember and had to check the file�he confirmed that yes it needed to get an alignment when they were done. Fri, Jan 20 � Hadn�t heard from Michael so I called him. I am thinking that the car would probably be ready since it had been two business weeks and he never notified me that additional parts were needed. He told me that a strip of molding was in the paint shop. This was a surprise since he said on Tuesday that he would check on the parts to be painted. He said the car would be ready Monday, Jan 23. I reminded him of the alignment. Again, he did not remember so I refreshed his memory. After being reminded, he said it should be done Monday or Tuesday. I said if I did not hear from him I would call him on Wed. Wed, Jan 25 - Called Michael for a status. He said it was looking good for the car to be ready in the afternoon. I asked again about the alignment. Again it seems he had forgotten but said he would get it over to Schumacher for the alignment. I told him that I really needed to have the car no later than Thursday�Wednesday would be nice but definitely Thursday. At which time, he told me he would make it happen. Thur, Jan 26 � Called Michael, I believe in the early afternoon and was told that the car was at Schumacher�s for the alignment and because a new door had been put on, Schumacher also needed to do something with one of the sensors. Again, I told him I really needed to get the car back that day since it would be difficult for me to pick up the car on Friday. I did not receive any call. Fri, Jan 27 � Michael called in the early morning to let me know that the car was ready. I asked him what time they closed as I needed to contact my husband who was at a business meeting in Phoenix to see if he could be home early enough for us to get the car. Michael seemed a little put out that I was not coming over immediately. I assumed that was because he had forgotten the previous conversation where I had told him that I really needed the car on Thursday because I may not be able to pick it up on Friday. We were able to pick up the car and everything looked good. Mon, Feb 6 � Car back to Raintree�door does not shut properly. Adjustment made and door seems to be okay now. Overall, the paint job was very good, the office team was very good, body work was very good but I don�t think I should have had to bring the car back for the door adjustment�it should have been done right to begin with. Michael was off on his estimate both time wise and money wise�estimated time was two weeks, actually took three business weeks and the actual cost was over 30% higher than the estimate even though no additional parts were required. He also did not seem to remember from one phone call to the next the things we had discussed. One other thing, a tire had to be replaced as a result of the accident. Michael had stated that he needed to measure the tread on the ruined tire so he could submit it to the insurance company for a pro-rated refund. Because there was no follow up, I do not know if it was done.

Response: (2/16/12): Raintree Auto Body takes customer service and quality of repairs very seriously. Naturally, Eileens�s concerns are a concern of ours. We value all of our customers and do our very best to address each of their concerns. Thousands of customers have contributed to our A+ rating with the Better Business Bureau. We have addressed Eileen�s concerns with our staff. � Paul Val, Owner

Status: Validated
2/9/12|Jeff G.

Bob Casper did an absolutely outstanding job. He kept me updated re the progress of the repair--and his work was perfection. He is the choice of my Mercedes dealer--Schumacher--for good reason. Raintree merits an outstanding recommendation.

Status: Validated
2/8/12|Doug B.

We were very pleased with the work performed at Raintree. We've been pretty unlucky lately with our three cars, and Raintree has done an excellent job every time.

Status: Validated
2/6/12|Kenneth P.

The repairs look great. Having said that, I was not pleased that Raintree sent an additional bill for approximately $136.84 and the ensuing disagreement resulted in my Lexus not being released to me for almost two weeks after the repairs were finished. The final agreement: $101.60. All that for a difference of $33.26. I'm also looking for another insurance company not named Universal North America!

Response: (2/9/12): Raintree Auto Body takes pride in every repair, and we are glad Kenneth is very satisfied with the repairs made to his car. We apologize for the delay he had in getting his car returned. It is standard industry policy that a customer can either pay the shop to have the car released and be reimbursed by their insurance company, or they can wait for the insurance company to reimburse the shop for the repairs to their vehicle. In this instance, Kenneth chose to wait for the insurance company to reimburse our shop which caused the delay mentioned. -Paul Val, Raintree Auto Body owner

Status: Validated
1/22/12|David T.

Well done. This is the second car we had repair work performed by Raintree over the years and the quality has been consistently superb. Well done.

Status: Validated
1/20/12|Frank C.

Work performed to perfection and on schedule. Tom and Kara were helpful and professional in their interaction with me. I highly recommend this shop.

Status: Validated
1/18/12|James T.

the work done was terrific and the service provided could not have been better. Michael took care of everything and made what is typically a painful experience simple!

Status: Validated
1/13/12|Marc R.

Used them before for some fancy cars (BMW, Range Rover, Porsche) and always go back (hopefully rarely needed again). Finished as promised, work flawless, worked well with the insurance people, car rental. Made for a quick recovery from the painful event of being rear-ended on the freeway!

Status: Validated
1/1/12|Sandra W.

From the start, Raintree treated me very well. They estimated my car damage within 20 mins of my arrival at their facility. I left thinking I had put my car in good hands. They gave me a ride back to my home. The customer service slipped a bit with the lack of communication between Raintree and myself...I would have appreciated more data on the progress of the repair... But in the end, the repairs were done with high quality and when advised they would be ready. I would have appreciated them telling me to bring a cashier's check at pick-up, but, after a minor snag, that was taken care of. They do not accept personal checks. Your credit card must have a limit that will allow for the total charge. Otherwise, be prepared to bring a cashiers or bank check made out to Raintree....

Response: (1/2/12): We very much appreciate Sandra�s feedback about her experience, and our staff is reviewing our processes to ensure that they are communicating clearly and promptly with every customer.

Status: Validated
12/30/11|Gary S.

Raintree Auto Body replaced a rear fender after my neighbor backed into it. They blended the paint into all surrounding areas and the job looks fantastic. The final cost exceeded the estimate by a little because they had to replace a trim part they thought they could reuse. They completed the work prior to XMAS as they said they would so I could have it for my son's holiday visit. Scott the service contact was exceptionally pleasant to work with and I would recommend them to anyone.

Status: Validated
11/15/11|Stephen M.

We have had two cars [Toyota and Mercedes] repaired at Raintree over the years - they have always been the shop chosen by our insurance companies. Their work has always been flawless. A week ago, my wife had a parking lot incident resulting in a badly marred rear quarter on her new Highlander. It would have been our nickel. She took it to Raintree: The tech looked at it and said: "I can buff that out and will not charge you for it. I can't do it today as we are very busy - come next Wednesday and I will make time." She did, and he did - all damage is gone. FREE! Wow. This is truly a great body shop.

Status: Validated
11/7/11|Marlene P.

Hello, I picked up my 2003 MBZ M-Class from Raintree Auto Body on October 24th 2011. I admit since they are an authorized MBZ body repair, I held the bar high for them. I had high expectations. I am happy to say they met and exceeded those. The repair was done extremely well, but there is more than that. It was very apparant that they took great care and respect with my vehicle and not just the repair portion. I could see that outstanding treatment of my car was important to them. My car looked beautiful when I picked it up and it felt almost new again. I would recommend Raintree and would use them again.

Status: Validated
11/7/11|Matt V.

Great Service

Status: Validated
11/7/11|Mario P.

VERY NICE JOB TRUCK WAS DETAILED THANK YOU

Status: Validated
11/7/11|Mario P.

IT WAS EASY ON MY END. RAINTREE HANDELED THE HASSEL

Status: Validated
11/7/11|Mario P.

BOB CASPER WAS GREAT & VERY PERSONABLE

Status: Validated
8/17/11|Chris C.

My wife's 4-day old BRAND NEW vehicle with less than 100 miles was rear-ended, causing significant damage. I met with Bob Casper who introduced me to his repair crew. Everyone was highly professional. The repair returned the vehicle to factory quality. My wife and I were extremely pleased with Raintree's excellent customer service and technical capabilities. I would highly recommend Bob and the Raintree repair experts.

Status: Validated
3/28/11|Syketha M.

In October 2010 I received extensive hail damage to my very precious 2006 Mercedes SLK. When I spoke my dealership about whom I should consider for auto body service; with out stumbling they recommended Raintree Auto Body. Determined to get my car back my standards as soon as possible, I had my car evaluated by Raintree and my insurance company separately. The original response from the insurance company was to total my car out! I was devastated to say the least. The evaluation from Raintree was quite the opposite. Mr. Scott Jordan assured me that Raintree could fix my car back to the original condition. He even took the extra step to personally call my insurance company and coordinate a revaluation of my car�s condition. I personally believe Scott Jordan single handedly saved my car from being scraped! I am extremely grateful to Scott Jordan and the wonderful people at Raintree. I placed my faith in their word and they performed flawlessly. I could not be happier with the work and service I received from Scott Jordan and Raintree Auto Body. I can not say enough to praise the service and quality of work I received from miracle workers at Raintree Auto Body. But, I will promise you that if I ever find myself in need of any auto body work again, I will not hesitant to go see Scott Jordan and the folks at Raintree Auto Body.

Status: Validated
3/27/11|Kathleen F.

I am very pleased with the repair that was done to my car. Scott Jordan was very professional and helpful with getting my windows tinted while my car was getting repaired. I would definitly refer Raintree Auto Body to any one in need of auto body repair.

Status: Validated
3/26/11|Dianne B.

On time, good work, Scott was friendly and efficient

Status: Validated
3/18/11|Jeffrey L.

I had my car serviced at Raintree Auto recently to repair scratches done to the exterior. I dealt specifically with Scott Jordan who was very fair, helpful, and knowledgeable throughout the repair process. He and the rest of the Raintree staff were top-notch with regard to their professionalism and concern for my automobile. They did a superior job on my Pilot (it looks brand new), and I was beyond satisfied after seeing that Raintree had detailed my entire automobile following its repair. I would definitely recommend Raintree Auto Body!

Status: Validated
3/11/11|Mojgan V.

Today I picked up my C-class from Scott Jordan at Raintree Auto. My care was in for extensive hail damage and front-end collision repair. I am so pleased with the quality of work done on my car, it looks like the day it came out of the showroom. Besides the great work done on my car, the staff at Raintree were always so courteous and informative during the entire repair process. I would highly recommend this facility, and especially the expertise of Scott Jordan, for top of the line auto repair work.

Status: Validated
3/10/11|Charles G.

Great service ... beautiful job! And, great people to deal w/especially Scott!

Status: Validated
2/25/11|Bill B.

I dropped my Altima off with Tom at Raintree and he was very profesional and gave me great customer service. The vehicle came back better than new. I would reccommend these guys to all of my friends and family! I would give this a 10 star rating!

Status: Validated
2/20/09|Michael G.

Raintree Auto Body did a superb job on repair-work to my Prius. The work was done exactly the way I would have hoped, i.e. on-time, with pride in workmanship and great customer service attributes. If you are faced with the already traumatic experience of having to select where Repairs are to be completed, take my advice:select Raintree! Bob Caspar, Kara and the Body & Fender Pros @ Raintree will absolutely not disappoint you! M.J.Globke

Status: Validated
2/9/09|Nancy P.

Raintree Auto Body did a great job in repairing my Highlander. Paint matched perfectly. Quick and painless process.

Status: Validated
2/6/09|Janet H.

The shop was very friendly, courteous and kept on top of repairs. Very satisfied with customer service and repairs.

Status: Validated
10/23/08|Dana R.

The whole staff was incredibly helpful and my truck looks brand new. I had the back tailgate and driverside back panel replaced due to a hit and run. They washed, waxed and did extra work that was not covered by insurance for me for nothing. I have and will continue to refer everyone to Raintree. They go the extra mile for their customers. Thanks to Tom and the staff for a very good experience considering the circumstances.

Status: Validated
10/23/08|Steve W.

I WOULD DEFINENTLEY RECOMEND RAINTREE AUTO BODY TO ANYONE. MY REPAIRS WERE DOWN IN A TIMELY MATTER. AND MY VEHICLE TURNED OUT BEAUTIFUL. BOB CASPER IS THE GREATEST SERVICE ADVISOR EVER!!

Status: Validated
10/12/08|Dara H.

When I picked up my vehicle it looked great; however, after I got home I noticed all the panels in other areas of the vehicle don't line up perfectly. It may have been impossible to fix these completely. The area that was severly damaged looks good. The paint matches perfectly. They also did a full detail of my vehicle before picking it up - it is the cleanest it has been in years! The only negative is that the repair took two weeks longer than I was originally quoted.

Status: Validated
9/2/08|Rick W.

Raintree Auto-body / Scottsdale did a fantastic job repairing the front-end of my p/up truck and even detailed it inside & out, after repairing it back-to-good (new). Insurance Co. of "lady" that backed into me, paid for all repairs. Michael Wilhight took excellent care of my vehicle, returned my vehicle to me sooner than projected and was very professional...

Status: Validated
5/13/08|Jeff W.

I would HIGHLY recommend Raintree Auto Body. The job performed on my vehicle was excellent and the staff was a pleasure to deal with. The owner was also involved in my repair and I was very impressed with his attention given to my repair.

Status: Validated
5/12/08|Pat B.

Repaired as promised. They worked with the insurance adjuster.

Status: Validated
4/30/08|Gino Z.

Raintree Auto was very professional in the way they handle taking care of my work vehicle. Adj. kept his word and had the vehicle ready for me when he said it was. The office personell were also very professional...

Status: Validated
2/9/07|Ed T.

Raintree repaired damage to the rear bumper, tail light, and left rear quarter panel on my Volvo S80. The car looks better than it did before the accident. They did a great job.

Status: Validated

Raintree Auto Body

Reviews