225 W Indian School Rd
Phoenix, AZ 85013
Phone: (602) 745-5740
Fax: (602) 264-0343
Hours of operation:
Mon-Fri 7:30am-6pm
website: http://
Average Rating: 
Certifications & Affiliations:
Phoenix Motor Company Collision Center is a full-service automotive collision repair company. Since 1980, we've provided the finest quality service. We offer a lifetime warranty on all labor, parts, and paint. Our hours are Monday-Friday 7:30am-6pm. At Phoenix Motor Company Collision Center, we believe in high quality repairs, excellent customer service, and a commitment to honesty, safety, and integrity. As an environmentally conscious auto body shop, we only use high quality waterborne paint that combines durability with superb color matching. Choosing the right shop for your needs is important. Please visit our convenient location and see for yourself why our customers are satisfied. We hope to be your choice for years to come.
5/2/12|Eric B.
I had my car in to repair the left rear quarter panel & bumper. I was in a parking lot when another vehicle backed into me, and left a dent, scratches, and broke some bumper mounts (leaving it a little loose). I couldn't be happier with my experience at Phoenix Motor Company's Collision Center. They communicated clearly and consistantly, they repaired my car to look as good as new, and they under promised & over delivered (I think I was without my car 2 days total). If I need work done again in the future, I'll come back.
Status: Validated
3/6/12|Manfred Z.
Val is an excellent quality control specialist! Miguel who worked on my car did an outstanding job! It took longer than expected, which is why I gave an overall rating of 4, but the finish product was immaculate! This is why I will only go to Phoenix Motor Company Collision Center to get any body work done. I strongly recommend anyone that needs bodywork done to go there if they want their vehicle to be done right the first time.
Status: Validated
3/5/12|Laura E.
My car was repaired sooner than promised...The people were great to deal with...everyone was very helpful...I was quite pleased!!
Status: Validated
2/25/12|Susan R.
Excellent service from the first phone call I made when shopping around for body shops. Laura provided me with all of the information I needed before and after I decided to hire Phoenix Motor Co. Body Shop. I needed to change the original date and they were able to do so without a fuss. The body work was done in an expedited manner and I had my newly repaired, cleaned car back within 4 days. The repair job was supperb! I applaud Phoenix Motor Company and will tell all of my friends about the extreme quality of service. Cuddos to them! Not to dismiss the convenience of being provided a ride to and from my home after dropping my car off and then again when my car was ready to be picked up. I will definitely call Phoenix Motor Company for another repair job...if that ever happens again.
Status: Validated
2/17/12|Jean B.
I had the drivers side rear panel repaired and am extremely pleased with the workmanship I received. I was treated in a very professional and timely manner, and would highly recommend Phoenix Motor Company for all body shop needs.
Status: Validated
2/11/12|John C.
They repaired my car correctly, on time and at a fair price.
Status: Validated
12/29/11|Michael O.
Phoenix Motor Company Collision Center was very customer friendly. Laura (front office) was extremely organized and professional from the outset. Updates were communicated in a timely manner. I highly recommend PMCCC to everyone. Michael
Status: Validated
12/8/11|Linda C.
Laura took such good care of me when I came in, while my car was in the shop, and when I picked up. Kept me up to date with what was going on etc. Very sweet person. As you know customer service is not what it used to be unless Laura is taking care of you. Thank you Laura. Linda Canavan
Status: Validated
12/6/11|Judith G.
An excellent repair job was done on my car. I dealt with Kylie and Valleya who were both friendly, helpful and efficient. The car was repaired within a very reasonable amount of time. In fact, it was ready to be picked up before the estimated date of completion. The car was returned to me in sparkling condition. I was very pleased with the service and the rpair work.
Status: Validated
12/5/11|Mary H.
Dealing with a vehicle fender bender is not always something to look forward to and our experience with the collision center at Phoenix Motor was not what we expected. Laura is AWESOME!! She keeps you current on your vehicles progress and treats every client who calls or walks in the door with the highest respect. She is always cheerful and it shows she enjoys her job very much. Thank you Laura for a wonderful experience!
Status: Validated
12/3/11|Ray V.
I would highly recommend this business to anyone who is in need of excellent, courteous, friendly, top-notch customer service. In addition, they keep you informed on your vehicle repair stage and approximately when your vehicle may return home.
Status: Validated
11/21/11|Stephanie L.
I personally want to thank Kailey and Laura from Phoenix Motor Company. They are exceptional with customer service and have been in the business for quite some time. I would only take my car there for body work.
Status: Validated
11/8/11|Gayle C.
My car was written off by the insurance company. I bought it back, had PMC fix it, and it looks as good as new! PMC Collision Center did a great job.
Status: Validated
10/30/11|Diann B.
The work done on my car was great. However, the expectation for completion was not acceptable. I brought the car in on Wednesday, October 19th. The quote said it was a 2 day job. I called Monday, Oct 24th and Laura told me it would be ready late that day or early the next morning. I hadn't heard anything, so called on Wednesday, October 26th and Laura told me they were sending it over to the service shop to "clear codes" so it might be ready by the end of the day. I still had not heard on Friday. I called again Friday morning and Laura told me it was being cleaned and she would call me when it was ready. I still hadn't heard by Friday at 4pm so I called again and Laura said she was waiting for the paperwork, but the care would be ready for pick up but she would call again. Since I had to return the rental car and pick up the car by 6pm, we left our home assuming it was finished even though Laura did not call. Once I got to the shop, Laura was very friendly and explained the bill completely. The main complaint I have is that Laura kept giving me the impression for a week that the car was almost finished. In total a 2 day job took 8 business days. I would have been more satisfied if Laura would have been clear up front and did not keep me on the hook thinking the car was going to be ready several days earlier. In the end, the car turned out perfectly, but either my car sat for several days without anyone working on it or the shop lost lots of money by spending 8 days on a 2 day job since they had to accept the insurance settlement.
Response: (11/7/11): After receiving Diann’s review, I had the opportunity to talk through her experience with her. At Phoenix Motor Company Collision Center, we take our customers’ input very seriously. The comments that Diann made about our communication are being discussed with our team with the intention of improving our customer service. Thank you for your input, Diann! -Kylie Kepus, Body Shop Manager
Status: Validated
10/28/11|Te C.
I only had previous experience from the Auto repair shop in recent past. This was my first experience with the body shop division. I was not pleased with the length of time that it took to repair & paint. There were a couple of mistakes made, and for the 22 days without my car, I received a Mercedes key chain. Laura was helpful, but I believe that I received the run around on numerous occasions when attempting to seek status updates on the vehicle. I would not recommend this type of service to any friends or family. Extremely disappointed, Te Craig
Response: (11/7/11): The staff at Phoenix Motor Company Collision Center is troubled any time one of our customers is unhappy. Mr. Te C’s comments are being taken very seriously by our customer service team, and we are reassessing our internal communication procedures to ensure customers have a very good experience with our shop—every time. –Kylie Kepus, Body Shop Manager
Status: Validated
10/14/11|Marie M.
I had a choice who would repair my vehicle after the tow company damaged it. I chose Phx Motor Company and I am glad I did. The staff was wonderful and the work was excellent. Laura was awesome! My questions and phone calls were returned promptly. I would recommend them to my friends and family.
Status: Validated
8/5/11|Julie W.
The place was great! Friendly,efficiant telephone staff,guided me to not use my insurance as my deduct was higher than the replacement cost of damage.They washed car inside and out and picked me up promptly. Even got a free key chain as mine was cruddy.
Status: Validated
7/19/11|Elliot B.
very professional and telephone information as to time and date of repair was handled very pleasantly
Status: Validated
4/15/11|Stuart L.
Phoenix Motors was easy to deal with & had good follow through. I dealt with Brent Quon & was the consumate professional. It was everything I associate with a Mercedes experience. I hope I never have to do business with them again,but if aother accident occurs,I will know who to call!
Status: Validated
4/14/11|Rita R.
We had the car repaired because of hail damage. The service and work were up to the Mercedes high standards. The people I dealt with were courteous, efficient and helpful. A great place to go for body work!
Status: Validated
4/6/11|Paul L.
We are extremely satisfied with the repair service to our Mercedes. Brent was great, he went the extra mile and turned what was a problem into a good experience. Phoenix Motors has and excellent collision repair team.
Status: Validated
4/5/11|Nina R.
Excellent, dependable and professional service. Brent Q., the manager was exceptional with customer service and keeping me updated on all of my hail damage repairs.
Status: Validated
4/5/11|Alan S.
Great experience at PHX Motor Co! Brent is a great professional as are all the folks who work at this facility. Quality work and attention to detail.
Status: Validated
3/31/11|David S.
Brent and entire staff I dealt with are fantastic. Always giving updates and status while the work was in progress. The best people and fantastic work.
Status: Validated
3/30/11|Chipan L.
Repair took little bit long time, But Brent was extremely helpful and professional
Status: Validated
3/25/11|Paavo W.
Excellent service and went the extra mile. Best service ever!
Status: Validated
3/21/11|Scott R.
Superb service. Brent was extremely helpful and professional at all times. Explained the process clearly and helped with rental car and payment from the other guy's insurance company. Very, very satisfied with the service.
Status: Validated
3/6/11|Wan M.
Excellent personal service and email /phone call responses at the collision center from the receptionist to the collision consultant at drop off to pickup. The collision consultant /Brent Quon was extremely helpful in explaining the estimates and all the follow ups questions.
Status: Validated
2/24/11|Mark D.
The customer service is outstanding. Although we had a complicated repair they worked to make it flawless and kept us up to date. I wish every car repair experience was like this!
Status: Validated
2/22/11|Javier R.
handled the insurance company. took care of all the details. kept me informed the whole way through. no worries on my part.
Status: Validated
2/19/11|Leslie S.
Excellent service-E.xcellent work Worked with Brent Quon
Status: Validated
2/19/11|Annshirley S.
The service provided is exceptional. Brent Quon kept me advised as to the status of the repairs. He sets an example of caring for the the customer which ultimately brings returning business.
Status: Validated
2/17/11|Joseph F.
Brent Quon is an excellent customer service professional. He explained the process very clearly. He asked if I had any questions. He kept me apprised throughout the process. He made me feel that my car's repairs were his most important concern. You are fortunate to have him on your team.
Status: Validated
2/14/11|Weiheng L.
Really good service overall! Great customer service. Brent Quon was the one who helped me.
Status: Validated
2/5/11|Robin G.
The entire team at Phoenix Motor Company is awesome in every way. They couldn't be any nicer or more accommodating. I'd like to give a special note of thanks to Brent Quon for his exceptional service and for making sure that my car looked just like brand-new, again!!!
Status: Validated
2/4/11|Rodney H.
Shop did a great job on my car. It was a pleasure working w/Brent. He called often giving me an update on the status of my repairs.
Status: Validated
2/2/11|Victoria A.
Brent Quon was my collision specialist, and was wonderful. He was very sensitive and courteous to making sure my car was fixed to perfection. He was very meticulous and made sure I was happy with the results. He kept me informed on the time frame of how long they would have my vehicle and made sure my rent a car was taken care of. I appreciate all him and his collision team did in getting my car back to looking great.
Status: Validated
1/28/11|Edmund H.
Brent Quon was my Collision Consultant. He was very courteous and knowledgeable about the repair work needed. His estimates of the time required for the repair (extensive hail damage) was accurate. His communication with me on the status of the repair was helpful. The car was returned to me in pristine condition and it never looked better. Recommend PMC Collision Center. Thanks for a great job, Ed Harris
Status: Validated
1/25/11|Roy P.
Very friendly service, went above and beyond to service repair, worked with insurance company.
Status: Validated
1/22/11|Kevin K.
Needed my bumper replaced, so went to Phoenix Motor Company. Brent Quon was the Adjuster and even though I paid out of pocket instead of going through insurance, they all treated me like was important. My car was ready when they said it would be, mainly because I had no other damages. It was also cleaned inside and out. Brent was professional and the girls in the office were just as awesome. Will take my car back there.
Status: Validated
1/21/11|Robert C.
Excellant service by the management and service team. In addition, I was very impressed with their quality of work. I highly recommend this body shop.
Status: Validated
1/20/11|Ted M.
Excellent communication and update on repair.
Status: Validated
1/13/11|Ken L.
The October hailstorm simply destroyed most of my car's body. Brent at PMC not only was professional in his dealings with me and my insurance company, he worked through frustrations with the project never losing sight of satisfying the customer. Indeed a refreshing attitude in time of crisis. I purchased my car at PMC(Arrowhead) and have used the body shop twice. I will not take it elsewhere. The work was done to exceed expectations and one simply cannot tell there was ever any damage. Thanks Brent for your kind and personal service and thanks PMC for standing behind your product.
Status: Validated
1/13/11|Ron K.
Simply the best service I've ever received. They bent over backwards to make sure that I was happy.
Status: Validated
1/6/11|Steve J.
Outstanding as usual. Brent and his staff go out of their way to make sure your vehicle is 100%.
Status: Validated
12/18/10|Pennie R.
Great Servive from Brent the service manager and his staff thank you so much!
Status: Validated
12/15/10|Michael C.
Excellent craftsmanship, attention to detail and my adviser Brent Quon was absolutely 1st class all around. He kept me informed throughout the process with honest objective and candid collaboration as the assessment and repair proceeded. I would highly recommend this shop and especially Brent Quon as your primary consultant. I would also like to recognize Kylie Kepus for her assistance and communication throughout the process during my many calls to the shop. THANKS FOR A JOB VERY WELL DONE! Regards, Michael J. Callahan
Status: Validated
12/1/10|Henry H.
Our service advisor Brent was wonderful and capable. My wife and I were fully informed with all the information we need. Brent also contacted our insurance agent for claim processing. The entire experience was excellent. We will strongly recommend Phoenix Motor company for any collision repair. Brent is absolutely the best. We were very fortunate to have him help us. Henry & Helen
Status: Validated
11/24/10|Brenda L.
Everyone was very professional and courteous, my vehicle looks great after repairs done due to hail damage. They also took it over to the auto shop and had recall work done on it while it was there saving me another appointment. That extra service is very much appreciated.
Status: Validated
11/19/10|Alisha B.
Brent is awesome...He's friendly, knowledgeable & patient. The repair job was equally as awesome. I was told my car would be done in 2-3 weeks, but they finished it in 8 days. That was a pleasant surprise & the car looks great. I would definitely recommend this shop & I will definitely use them in the future if need be. Thanks Brent!
Status: Validated
11/15/10|Karla G.
My car was in bad shape after the hail storm, but thanks to Brent Quon my car is as good as new. He paid attention to the details and I picked up my car on time. The quality of work is superb!
Status: Validated
11/11/10|Liz J.
efficient and excellent work. friendly and helpful staffs.
Status: Validated
11/10/10|Sylvia M.
As a second time around customer, with two different incidents, Brent has been the person I have dealt with each time. He kept me well informed on the status of my vehicle, while it was being worked on. When I picked up my car, Brent was very cordial and informative in answering all questions . He goes over and beyond to satisfy the customer. Friends and family with Mercedes, I highly recommend Phx. Motor Co. Collision Center.
Status: Validated
11/4/10|D C.
Three cheers for Brent and his team. They live up to the Mercedes Benz reputation. Well done.
Status: Validated
11/2/10|Rod B.
Brent and his staff went beyond my expectations. You buy the best and expect the best but these guys go beyond "Best" in a word they are Excellent!
Status: Validated
10/23/10|J. j. P.
Kylie, Brent, and the girl at the desk were all very halpful and polite
Status: Validated
10/17/10|S B.
After a recent accident we used Phoenix Motor Company Collision Center for a 2nd time. Their work is flawless and staff, specially Brent Quon, simply outstanding.
Status: Validated
10/8/10|Larry F.
I had a very positive experience with Phoenix Motor Company repairing my vehicle after a minor collision. The Collision Consulant assigned my account was very easy to work with, professional and kept me well informed during the repair process. Also, they have a rental car lot on premises which made it very easy to drop off and pick up my vehicle when it was completed. The end result was excellent. I highly recommend that you use their services for a collision repair.
Status: Validated
10/3/10|Adrian T.
Excellent service. Fixed everything in a reasonable amount of time with no problems at all. Will bring my vehicle back in the future if needed.
Status: Validated
9/25/10|John M.
3 out of 5; 10 being best. car in for drvr's door scratch/repaint. pkd up car, noticed multiple paint bubbles. shop also repainted rear door at not charge but also had bubbled paint. secondly, drvr's seat was dirty (grease stains) as was the steering wheel. not hpy that i hv to return the car for addl repair.
Status: Validated
9/20/10|Jaclyn F.
Bret was very knowledgable, informative, and helpful throughout my car repair process. He made this experience very quick and simple for me. My Yukon looks great! Thank you Phx Motor Co!
Status: Validated
9/20/10|Steve N.
he body shop did great work. Brent was wonderful to work with through out the repair process.
Status: Validated
9/19/10|Frank A.
Given the unfortunate collision it was refreshing to work with knowledgable/responsive staff that helped every step of the way. Brent provided best in class service and went above and beyond with rental and insurance questions. He also kept me abreast of progress via eamil and phone messages. Great service - as expected. I've been a customer of Phoenix Motor Company for over 10 years.
Status: Validated
9/18/10|Kristen B.
Brent Quon is wonderful. The work at Phoenix Motor Company is always top of the line, fast, and the service, as well as the people, always go above and beyond expectations. Highly recommend.
Status: Validated
9/15/10|David N.
Great job! Brent did all the work dealing with insurance and all, very accommodating, thank you.
Status: Validated
9/14/10|Bryan H.
Body work to passenger side doot
Status: Validated
9/14/10|Roy D.
Excellent Service. I got my car back extremely quickly. Brent Quon was vey helpful in making the processefficicient and pleasant
Status: Validated
9/8/10|Barbara m D.
We were very pleased with the repairs made on our car. Everyone at Phoenix Motor Company is professional and pleasant. In the collision shop we have worked with Brent Quinn a very congenial and professional gentleman. The work is completed in a timely manner and Brent keeps in contact as to progress as work is being done on our car.
Status: Validated
9/3/10|Norma M.
College Auto has, over the years I've been going to them, been an honest source of what needs to be done to my car. I like to drive my car; fixing is not my speciality. I like to know I can trust my auto mechanic.
Status: Validated
9/1/10|Libby N.
Having used Phoenix Motor Company for much of my service over the past 10 years, I was happy to know I would have another good experience. I contacted Brent, who remembered me from the last time we worked together, which was a really nice personal touch. He scheduled an appointment that was very convenient for me. When I arrived for the appt, he gave me..and my vehicle... undivided attention. He personally drove me to the parts department and placed the order with me to assure correct parts info and timely delivery. (He even unexpectedly added a little Mercedes keychain for me to my set of keys.) Brent contacted me only a couple days later, just as promised, to let me know the part was in, and that I could stop by whenever I needed to, and he would install the part quickly, while I waited. When I did stop by for the install, Brent took it upon himself to take care of it immediately. I couldn't hope for a better experience anywhere. Phoenix Motor consistently provides wonderful service. How unusual these days to find such consistently effective, timely and personal service. Thanks Phoenix Motor Company...and Brent!
Status: Validated
8/27/10|Jacquelyn A.
Great, Friendly Service. Easy to use!
Status: Validated
8/23/10|L M.
Brent at Phoenix Motor Company's Collision Center displayed excellent customer service. He went above and beyond to take care of me. I am very happy with the service I received. Thank you.
Status: Validated
8/21/10|Chris O.
I brought my truck in on 8/07/10 to have it looked. That's when i met Brent Quon. He went over all the information and procedures that he & the insurance company would do. I brought my truck back on 8/16/10. Brent had set me up with Enterprise rent a car that they deal with. He also supplied me with a ride to Enterprise. On the 18th Brent called and gave me an update on the work being done. On the 20th he called and said the truck was ready. I went down after work to pick up the truck. We went out to look at it and something seemed different besides the damage being fixed. Brent had the paint matched and covered all the scratches he had pointed out to me during the drop off. Brent went ABOVE & BEYOND the damage point of the truck. I would like to thank Brent & everybody at Phoenix Motor Company. The oringal damage to the vehicle was the front bumper, plastic piece below bumper & brackets behind bumper. Thank You, Chris Odom
Status: Validated
8/21/10|Gloria S.
Brent Quon advocates for you and goes above and beyond. I was very satisfied with their excellent customer service and the quality/impressive work they have provided. I would definitely return again, it would be my 3rd time but hopefully not in a very long time ;)
Status: Validated
8/20/10|Saundra ann P.
Wow! Superior Service! Brent Quon, Collision Consultant, is an asset and, Val, his Girl Friday, is the perfect addition to Phoenix Motor Company. What a soft landing this was--concerns were met beforehand. You instinctively knew Brent held your car in the palm of his hand until it was released. The work was perfectly executed accompanied by a stunning car wash. A huge thank you to the experts behind the scenes for their labor of love. It was a pleasure doing business with a reputable company.
Status: Validated
8/11/10|Rick H.
Brent and body shop team handled my repair quickly with high quality results. Great overall experience!
Status: Validated
8/11/10|Christiane E.
I cannot say enough good things about the service I received at Phoenix Motor Company. The work was perfectly done (including waxing the car after repairs,)and the attitude was unfailingly courteous.I would like to single out Brent Quon who is a terrific asset to your company. He could not have been more customer oriented and we thoroughly enjoyed dealing with him.Thank you Brent ~
Status: Validated
8/10/10|Jennifer R.
Brent at Phoenix Motor Collision always succeeds in fulfilling perfect customer service satisfaction! I am very pleased with his service! Thank you from a very satisfied returning customer, Jennifer Barker-Reichman
Status: Validated
8/10/10|Stephen P.
Good results. Brent Quon returned calls promptly. Only disappointment was estimate of time to complete. Original estimate 3 weeks. Actual time to completion 9 weeks. I understand this was somewhat due to excess damage in auto once torn apart.
Status: Validated
8/6/10|John D.
Phoenix Motor Company did a great job repairing the paint damage on my car.
Status: Validated
8/5/10|Palpu H.
We were extremely satisfied with the body work done at the Phoenix Motor Company.Brent Quon was very pleasant and easy to deal with.He coordinated the rental car and the insurance companies and kept us informed of the progress.The quality of the work is what one would expect from Mercedes and we will recommend Brent and his team very highly.
Status: Validated
8/1/10|Harold F.
The body shop repair service was very friendly and efficient. They did a good job of fixing our car. Brent Quon was terrific! We would definitely use their service again.
Status: Validated
7/30/10|Gerald M.
A super job with quick turn around form the Collision Service Department. If you go there ask for Brent. Excellent support and explaination and recommendations for alternatives. My car looks a good as new.
Status: Validated
7/30/10|Ronald D.
Great experience with everyone there great service
Status: Validated
7/29/10|Jack S.
Brent Quan oversaw the repairs to our car, which were done perfectly. We are extremely well-pleased with our dealings with the Phoenix Motor Company body shop.
Status: Validated
7/28/10|Joseph M.
My contact person was very helpful. He had great attitude and was very customer oriented. He took time to explain on intake of car, what was damaged and how long it would take to finish the job. He coordinated with USSA field appraiser so I would be on premises when the appraiser was there...that also was helpful. The receptionist was also helpful and always willing to get any questions answered. Overall, I had great experience from a customer perspective
Status: Validated
7/26/10|Patricia D.
The service I received from Mr. Brent Quon was superb. He kept me informed throughout the process and made sure my rental car arrangements were taken care of.
Status: Validated
7/20/10|Hazem T.
Mr. Brent Quon was my collision consultant, He is a very pleasant person and professional. He kept updating me on my car and I didn’t have to call the insurance he did everything. I recommend the place to everyone who has a Mercedes.
Status: Validated
7/13/10|Pam B.
Brent Quon of Collision Repair did a wonderful job of keeping us informed of the status of parts and time line to repair my car after a mule deer hit it. We could tell he wanted to make sure the car was repaired to our high standards (read--very picky). The body crew did a great job as did the paint crew. All in all it was a very positive experience.
Status: Validated
7/10/10|Jon S.
The company went above and beyond the call of duty. The service representative Brent was very personalbe and caring. He went out of his way to insure that I understood every question that I had and he was very attentive. Definitely a 10 out of 10! I would recommend this company to any and all, it's by far the best auto-body shop experience that I have ever had!
Status: Validated
7/8/10|Steve J.
They did a very good job and took the time to make sure it was perfect.
Status: Validated
7/7/10|Orlando C.
LOVE them!!!! They did a great job fixing my car, and did it in a very timely manner. I highly recommend them!
Status: Validated
7/6/10|Nivej P.
Mr. Quon had provided excellent customer service and explained everything very clear details. He is very knowledgeable on my vehicle, his assistance is greatly appreciated.
Status: Validated
6/18/10|Dawn M.
in my 32 years of owning vehicles, this was the first time i felt treated fairly and honestly. in fact it was the only time i experienced this. my point of contact, brent quon, went above and beyond anything i've experienced inside the dealership industry, i've told so many people about him and the way my situation was handled. his person-ability and professionalism made me feel very comfortable and at ease. for women having to deal w/ men in a "mans profession" can be a bit overwhelming and stressful however not once did i have those concerns. he is an absolute class act, not to mention the work i received on my vehicle!!!!! i wish i had found him and phoenix motor company years ago!!!! thanks to everyone there!!! dawn
Status: Validated
6/17/10|Marc G.
great reliable service from brent at this facility.
Status: Validated
6/17/10|Gizella V.
Brent did a nice job in repairing my Mercedes after my accident. He kept me informed by returning my calls and was very helpful. My car looks brand new!
Status: Validated
5/28/10|Barry K.
Excellent service and work. Brent Quon kept me informed at all times. I would recommend Phoenix Motors Body Shop to everyone.
Status: Validated
5/27/10|Jason P.
I drive a Scion TC and got my car repaired at Phoenix Motor Company after an accident. Brent Quon was awesome and gave me updates as process went along. It was all so much easier than I thought it would be! They really know how to take care of you there and their customer service is an A+
Status: Validated
5/27/10|Gloria J.
Brent Quon is so helpful, efficient, and wonderful representative of Phoenix Motor Company. He is a great asset to the company.
Status: Validated
5/24/10|Kathy D.
Wonderful experience! Brent Quon, collision consultant is the best. He was so helpful and always kept me informed on the work that needed to be done to repair my car after an accident. Phoenix Motor Company and Brent will be the first people I call if I should need repairs. Kathy D.
Status: Validated
5/20/10|Joe H.
When someone damaged my Mercedes, his insurance company offered to repair it at their "approved" facility. Knowing that the law allows the repairs to be made to my satisfaction at a facility of my choice, I insisted on a Mercedes-Benz certified shop. I brought my car to Phoenix Motor Company and met with one of their representatives, Brent Quon. I found him to be very knowledgeable and organized. He was familiar with the responsible party's insurance company and was on a first-name basis with the representative at rental car company the insurer preferred. Brent arranged a prompt pick-up by the rental company, as well as arranging a pick-up of the rental car upon completion of service, saving me from having to even return the car. Brent answered all of my questions with authority, addressed all of my concerns, explained the processes I could expect to be subjected to, and went out of his way to ensure that all of my expectations were exceeded. He even accommodated my unusual work schedule by staying late on a Friday evening to facilitate the delivery of my car upon completion. In the end, I am as pleased with my experience as anyone whose car was recently damaged could possibly be. If I should ever again have the unpleasant opportunity to require the services of a collision repair facility, I can assure you that, regardless of make or model, I will call on Brent Quon at Phoenix Motor Company again, without hesitation.
Status: Validated
5/19/10|Larry R.
I had an Amazing experience working with this facility. The Collision Consultant, Brent Quon was knowledgable, helpful and efficient. The work was done in a first class manner. If I am ever tasked with dealing with the unpleasant event of an auto accident, I will always take my vehicles to Brent and Phoenix Motor Company Collision Center. Larry Robinson, Jr.
Status: Validated
5/15/10|David M.
Collision Center did a wonderful job on repair to body damage on the left side of my car. Blending of the paint (Bright Blue) looks very smooth with no visible lines.
Status: Validated
5/14/10|Lauren W.
STUNNING CUSTOMER SERVICE! I RECENTLY BROUGHT MY VEHICLE IN WHEN I WAS INVOLVED IN A FENDER BENDER. *~*BRENT IS AMAZING*~* BRENT IS SUCH A GREAT GUY, SO PLEASE ASK FOR HIM WHEN YOU ARE THERE. HE WILL LISTEN TO YOU WITH HIS FULL ATTENTION, AND IS VERY KNOWLEDGEABLE. HE WAS VERY POLITE AND HONEST, AND I WOULD RECOMMEND HIM TO ANYONE WHO STEPS A FOOT IN HERE. HE AND THE BODY SHOP TEAM WORKED VERY QUICKLY AND EFFICIENTLY TO GET ME BACK IN MY VEHICLE AND ON THE ROAD. HE EVEN GAVE ME SOME HELPFUL MAINTENANCE TIPS =] THANK YOU PHX MOTOR COMPANY, YOU REALLY DO SET THE STANDARD FOR CUSTOMER SERVICE.
Status: Validated
5/6/10|Roshan S.
Brent is the best. Very willing to do a little extra here and there, such as touch up a spot that is outside the area being repaired. He touched up several paint dings on my door for no extra charge and no drama. Recommended Highly!
Status: Validated
5/4/10|Jodi B.
Excellent service! My car looks brand new and the staff went out of their way to accomodate us. My repair was taken care of quickly and Brent kept me updated through the whole process. I would highly recommend them to friends and family!
Status: Validated
4/30/10|Carol T.
Thank you Brent Quon, Collison Consultant. You provided the best service to me from beginning to the end... Phoenix Motors should be proud to have you as a member of their professional team. Please thank all those who were working on my car. Hopefully, this company will get creative with some marketing media to beat out Schumacher's e-mails to folks. Thanks again Phoenix Motors - you did a great job! Get out of the tank and into a Mercedes
Status: Validated
4/27/10|Chris A.
Not only that job was beautifully executed and on time, I got a top rated customer service. In deed, it was my first experience in the company. Something in me tells me to patronize this company again.
Status: Validated
4/20/10|Willie T.
They took care of my auto in a very professional manner.
Status: Validated
4/10/10|Ashraf E.
Excellent repair and excellent customer service
Status: Validated
4/7/10|Kathleen M.
This shop did a great job for me. The Collision consultant Brent Quon went above and beyond to get me back on the road in good shape. I hate getting my car fixed because I believe that I am very likely to be ripped off. Phoenix Motor Co. and Brent restored my lost faith in decent merchants treating their customers fairly.
Status: Validated
4/3/10|Kathy L.
Good communication, done on time. Car looks great!
Status: Validated
4/1/10|Barbara V.
PMC completed the work on my vehicle to my complete satisfaction. Customer service was outstanding.
Status: Validated
3/31/10|Elizabeth Y.
Brent Quon at Phoenix Motor helped with everything to make the repair work less stressful. He made sure that all the damages from being rear-ended were repaired and also helped me get some other items fixed. He took care of making the pick up arrangements with the rental car agency and advised me honestly that the wait would be longer than 30 minutes and let me leave to pick up my son from school so I wouldn't be late. GREAT SERVICE!
Status: Validated
3/26/10|Lance J.
Once again I find it a pleasure to fill out a review on my experience at Phoenix Motor Company. This was a follow-up visit and Brent (at the body shop) treated me like I was his only customer. The work performed was second to none. I would highly recommend Brent and the staff (from valet drivers, lot attendents, and technicians) from Phoenix motor company.
Status: Validated
3/18/10|James A.
It was a pleasure to deal with PMC's Brent Quon. He treated my vehicle like it was his own. It looks and drives like new. It was almost like an accident never occurred. I would recommend their body shop to anyone.
Status: Validated
3/15/10|J.b. F.
I recently had my 2003 CLK rear end body damage repaired after beign damaged by a third party by a service company. The repair shop did an excellent job on the repair and handled all details with the insurance carrier. The work here is first class and is highly recommended.
Status: Validated
3/14/10|Jennifer R.
Brent provided exceptional service! I am very pleased with the results and will refer others to this location for services. I had a Wonderful experience! Thank you! Jennifer Reichman
Status: Validated
3/12/10|Taryn M.
Phoenix Motor Company did an amazing job on my car. It looked newer than when I brought it in. The repairs only took 4 days and Brent called me to check up and let me know exactly what was going on. They took the extra step to make sure I was happy and even painted over scrathes that were previously on the car. I will recommend this place to anyone I know looking for repairs to be made.
Status: Validated
3/11/10|Margaret S.
I received very good service. Working with Brent Quon, Collision Consultant, He informed me all the information I needed, from renting a car, updating the progress, answering any question I had about the repair, too fixing my license plate and sending me off confident that a excellent job had been done.
Status: Validated
3/11/10|Andrew G.
I had to get my front driver side door completely replaced after a hit and run. It took 14 business days to finish. I was happy with how the car looked when I got it back. I did have to call to check on it after the estimated 10-14 business days had been reached. A plastic cover to the screw by the door handle was not replaced when I went in to pick up my car. I went in the next week and it was quickly replaced. Shortly after I got my car back someone keyed the hood. As I could not afford another $500 deductible, Brent offered to paint over the scratch for free and made it less noticeable. The work that was done was very high quality.
Status: Validated
3/2/10|Judi B.
Brent did a fabulous job from start to finish. He helped me with the insurance companies and helped me arrange the rental car and delivered me a very clean and good looking car in the end. He made having an annoying accident a pleasant experience. I would highly recommend him to friends and associates.
Status: Validated
2/24/10|Ken L.
From the initial telphone call to receiving back my car the Phoenix Motor Company and specifically Brent were excellent to work with. I cannot tell the car was in an accident and several "little things" were done complimentary which further shows why I not only bought the car there but why I get everything that needs done at this dealership. All negotiations with insurance representatives were handled by Brent and I was inconvenienced very little. I am not suggesting that I will go looking for someone to wreck my car again, but if it happens I know where to go for a fix.
Status: Validated
2/23/10|Ken L.
From the initial contact to the end result Brent at Phoenix Motor Company treated me professionally and courteously. The damage, which was extensive, was repaired and all insurance issues were handled by Brent. I had no doubt who the customer was with Brent. He "went to bat" for me with the adjustor even without me asking him to. If I have further needs for auto body repair, Phoenix Motor is my choice.
Status: Validated
2/19/10|Tony P.
Excellent service, responsive, timely.
Status: Validated
2/17/10|Joe P.
Very friendly customer service and quick service.
Status: Validated
2/13/10|Phil H.
Excellent service and fast turnaround on a dented fender.
Status: Validated
2/12/10|Roen I.
My car looked brand new! The customer service was the best I have ever experienced from a body shop. I was treated as if my business was truly appreciated, and the work completed was beautifully done. The service person was knowledgable, and extremely helpful about the way in which I should maintain my vehicle. I would highly recommend this shop to anyone who needs one.
Status: Validated
2/12/10|Joanie J.
My car looks gorgeous! I just picked it up after 9 days, and it looks as good as new. Brent is amazing and thorough. I've also worked with Kylie in the past. They are both an asset to Phoenix Motor Company and are examples of professionalism and leadership. Thanks for being so nice to me! I was shaken up after being hit, and Brent took care of me. He took me to the rental car facility and stayed with me until my rental arrived. He saved me! Thank you!
Status: Validated
2/12/10|Alan R.
Mr. Brent Quon it the ultimate professional! He always communicated with me as to the status, etc. I received a ride to my work and picked back up to get my car at completion. Approximately 2 hours which is what I was told it would take. The gentleman driving me was very professional and an enjoyment to talk to during the ride. This was customer service at its best. It far exceeded my expectations. I would recommend Mr. Quon and his team to anyone needing this type of service.
Status: Validated
2/5/10|Randy H.
This is my second repair with Phoenix Motor Co. The first was fantastic and on time. My second experience wasn't as good of an experience. Good job on the car but six weeks is a bit to long to wait on your car. I don't feel that it was done in a reasonable time frame. Doubt if I will be back. Thanks, Randy Horton
Status: Validated
2/5/10|Parmer G.
Brent Quon was great to work with. The shop did an excellent job on our car, completed on time and under estimate! Staff was friendly and responsive, and went over and above what I thought was needed. I would certainly use them again.
Status: Validated
1/29/10|Lance J.
The communication by Mr. Quon was second to none. The work was excellent (thanks to those who performed the work and sorry I do not know your name) and I feel as if they really care. I would highly recommend any one to use Phoenix Motor company for their repair. The only thing that I had to do was adjust the tire pressure but that was not the reason I brought it in. Thanks again and I hope I don't need any more work:-) although I will see you in a month once the paint cures. Lance
Status: Validated
1/22/10|Peter B.
quick and perfect repair.
Status: Validated
1/15/10|Richard S.
Brent Quon, Collision Consultant, was extremely conscientious in effecting the repairs and equally professional in dealing with me. His efforts and the efforts of Body Shop personnel reflect highly on Phoenix Motor Company. It is without hesitation that I would recommend Phoenix Motor Company to repair vehicle accident damage.
Status: Validated
1/12/10|Cameron Y.
Excellent service. Brent took care of everything. Ride to and from my office and a clean car when I picked it up. Thank you.
Status: Validated
1/11/10|Catherine G.
I first used Phoenix Motor Company a couple of years ago to repair damage to a bumper - they are very professional and made sure that I was satisfied. Unfortunately, I was in an accident in 2009 and had to have my car repaired - I again went to Phoenix Motor Company - I worked with Brent - he is the best and made sure that the repairs were done and completed in a timely manner. The auto body shop employees are very knowledgeable and professional. I highly recommend them to anyone. Thanks Phoenix Motor Company!!
Status: Validated
1/7/10|Brett N.
Unfortunately, this was the second time I visited this shop. I was treated with respect and in a timely manner. Brent coordinated with the service department for a recall on my car with which I had no knowledge. Everything was handled in a professional and time efficent manner. Thank you!
Status: Validated
1/4/10|Jadine S.
Brent was wonderful. He worked with my insurance company and when I had another issue arise from my accident he went above and beyond to help us out! I will always use and recommend Phoenix Motors. They may cost a little more but the service is always top notch.
Status: Validated
12/29/09|Sue G.
Great service
Status: Validated
12/17/09|Joan M.
Brent Quon handled my car as if it were his own. I am very impressed with all the service I got, and the way the car looks. It's just like new. I am more than fussy about the car, and am very very pleased that it looks so good.
Status: Validated
12/11/09|Doug H.
I was very pleased with my experience w/ this dealership, as well as the polite customer service rep. Quality work, professionalty, and timely repair. Over all two thumbs up! Good looking out!
Status: Validated
12/3/09|Paul L.
Awesome Service - The shop really knows what Customer Service is. They went way beyond the other dealer in town, that simply wasn't interested in my vehicle. WELL DONE Phoenix Motor Company !! ..
Status: Validated
11/23/09|Jack S.
We had suffered a minor collision and went to Phoenix Motor Company for repairs. Brent Quon handled everything admirably, and we were very well pleased with the work that was done.
Status: Validated
11/19/09|Jimmy C.
I was treated like a real person and not just some one to get their auto repaired.
Status: Validated
11/18/09|Margaret W.
I took my car to the Collision Center for insurance-covered repair and was very happy with the service. The service rep was very thorough, easy to deal with and knowledgeable; he went out of his way to make what can be a stressful situation much easier and convenient for me. I would recommend them without hesitation to anyone.
Status: Validated
10/13/09|Deb C.
I am completely satisfied and in fact overjoyed with the service I received from Phoenix Motor Company. Their staff is personable, professional and extremely knowledge in all areas. My service and collision consultant Brent Quon kept me informed throughout the entire process. When I picked up my vehicle it was clean and Brent contacted the Rental car service and arranged for the return of their car. Outstanding service!! I will definitely return to Phoenix Motor Company and recommend their services to my friends and family.
Status: Validated
10/9/09|Sharon D.
We have had to have our car in the body shop three different occassions and the body shop has done an excellent job each time and been very attentive, professional and had the car finished in perfect condition each time in a timely manner and been finished when promised. I have been very impressed with their office and personnel there.
Status: Validated
10/8/09|Thomas L.
I had extensive body work done as a result of a rear-end collision. The Body Shop at Phoenix Motor Company did an absolute beautiful job in the repair and paint work. My contact person was Brent, who was very helpful and kept me apprised of all of the work that was done. I couldn't be more pleased with the quality of work done at Phoenix Motor Company's Body Shop and in particular, the super service we received from Brent! Tom Lansing
Status: Validated
10/7/09|Karen D.
Everyone was professional and personable and even asked about my health after learning I had been in an automobile accident. They even assisted me with the rental car exchange. The car was very clean when I picked it up.
Status: Validated
10/7/09|Jack S.
Our car had sustained damage to the right rear fender. Brent Quon did a masterful job of getting our car road-ready so we could leave for our month-long vacation, and assured us that all would be taken care of upon our return. We were exceedingly well-satisfied with our entire experience with Brent, and would highly recommend his services to any Mercedes owner in need of auto body repairs.
Status: Validated
10/21/08|Ron B.
I was very pleased with my experience at Phoenix Motor Company. I worked with Brent Quon who was very pleasant and helpful. My vehicle was repaired while I was out of town on business. Brent kept me informed while I was away and was all ready upon my return. I definitely recommend Brent Quon with Phoenix Motor Company. Thank you.
Status: Validated
10/16/08|K C.
5. I am very satisfied with their performance. Thank you!
Status: Validated
10/16/08|Lynda P.
At Phoenix Motor Company, they were professional, curtious, and extremely helpful. I recommend them highly.
Status: Validated
10/3/08|Libby S.
I was very pleased with my experience at Phx Motor Company. I worked with Brent Quon who was very pleasant and helpful. Laura at the front desk was also very friedly and helped to entertain my baby while I was dealing with Brent. The work was done quicker than I had expected. I highly recommend Brent and his team at Phx Motor Company.
Status: Validated
9/23/08|John C.
The shop did exactly what they said and delivered when they said it would be ready. They even fixed a spot or two that I forgot to point out, no additional charge.
Status: Validated
9/22/08|Chris K.
Brent Quon has taken care of me the two times I've had to have repair work done. Both times the service was excellent and the car looked better than it looked before the accident (the first was a break in, the second was when a tree fell on it during a monsoon storm). He dealt with the insurance company and made sure the experience was hassle free. I highly recommend Phoenix Motor Company in general and Brent in particular.
Status: Validated
9/16/08|Teresa G.
i have never experieced as food customer service in any other place. Brent Quon was wonderful and very attentive. he was on top of everything. bot me set up with a rental and everything. I really liked the service and the ppl at this location. Brent deserves a raise.
Status: Validated
9/9/08|Ken S.
Brent was excellent to deal with. Did great work. He was very very service oriented and had the car done when he said it would even with major storms in Phoenix during that time.
Status: Validated
8/25/08|Fred S.
Absolutely the best courtesy and service possible. Brent Quon was absolutely careful and solicitous ion his work. Both my car and I were treated with respect and care. I there were a 5+++ I would award it!
Status: Validated
8/24/08|Thomas W.
Prompt, professional, quality workmanship, on schedule repair work. I would return to Phoenix Motors for any future auto work.
Status: Validated
8/22/08|Dona K.
Friendly, professional people who returned calls and treated me with respect. They provided "customer service" the old-fashioned way! And their work was most satisfactory.
Status: Validated
8/19/08|Cheyenne H.
Collision Consultant, Brent Quon walked me through each step and kept me in the loop. The work performed was excellent.
Status: Validated
8/7/08|Jill K.
Brent Quon was my collision consultant and he was wonderful. His attention to detail was fabluous. I would highly recommend him and Phx motor Company body shop
Status: Validated
7/30/08|Edson H.
Service was very fast and friendly. I was even able to log in and work from their desk location with high speed internet connection they provided.
Status: Validated
7/24/08|Heather W.
Simply Great!!
Status: Validated
7/17/08|Melissa B.
Brent Quon at Mercedes benz is an amazing collision consultant. He was not only extremely curtious but his follow up and repairs are tremendous. My car was repaired within 3 days and looked perfect. I have been driving mercedes for over 10 years and this is by far the best body shop I have been to.
Status: Validated
7/16/08|J C.
It is a great experience dealing with brent quon..... He takes care of all my cars like they are his own...... I will NEVER send my cars anywhere else.....
Status: Validated
7/6/08|Stephen G.
Brent Quon my service consulant did an excellent job on repairing my car. He kept me up to date the whole time the car was in the shop and when I came by to check it out he made time to explain what was happening to it at the time.Thanks to Brent and your staff at PMC.
Status: Validated
7/3/08|Bill B.
Great service.Friendly, informative. Quick turnaround, painless, rental car onsite. Would reccomend to anyone Mercedes and all. Thanks!
Status: Validated
7/2/08|Lori C.
Laura is very efficient. Brent kept me informed. Very pleasant atmosphere. I do have to say that I didn’t get to go to my ML with Brent and show him the all damage I noticed. It seemed more like they believed they should know my ML better than me. When I went to get it, some minor damage that I knew about they didn’t see. Therefore I needed to wait in the lobby while the final repair was done. In hindsight, I should have been more aggressive about showing them what needed to be fixed. I would use Phoenix Motor Company again, but next time I’ll be more adamant about personally taking them to my vehicle to view the damage.
Status: Validated
6/28/08|Vernon C.
Brent was truly professional, effecient and walked me through my repair. Thanks Brent, you give a 110% in an 80% world.
Status: Validated
6/18/08|Sheryl C.
Excellent service... Extremely helpful kind considerate and did a great job as well... Very happy!
Status: Validated
6/15/08|Rick H.
Car was hit by a huge chunk of tire that caused extensive damage. AmFam Ins spec'd an after-market radiator and AC condenser. Fortunately, only Mercedes OEM parts were used. Erik and Brent took great care of my E500. I am very satisfied.
Status: Validated
6/12/08|Mary V.
Brent Quon was very personable and knowledgeable about the repairs needed on my car. He took the time to call me a couple of times to inform me of my car's progress, which I very much appreciated. The body shop did a great job fixing my car.
Status: Validated
5/9/08|Paul C.
Job was done to perfection and on time. Brent Quon was my service consultant and I could not have asked for a more professional consultant. He kept us up to date the whole time the car was in the shop. When we picked the car up it was spotless
Status: Validated
5/8/08|Mike B.
Great service, prompt to return calls and kept me informed throughout the repair process. Brent did a great job and I would send anyone to him without any question.
Status: Validated
5/4/08|Amy N.
Brent Quon did an excellent job repairing my CLS 550. He was friendly, courteous and respectful of my time. It was a pleasure working with him and the rest of the staff at PMC.
Status: Validated
5/2/08|Paul P.
I took my wifes car in to have body work done on the front bumper. My service advisor, Brent Quon, was great. He kept me informed every step of the way and the work was very high quality. Everyone I dealt with was helpfull and I would recomend this shop to anyone.
Status: Validated
4/18/08|Everett H.
Brent Quon gave me a superior experience, turning a very stressful situation into a delightful experience. I had a gentleman to back into my legally parked E-Class Mercedes-Benz. From the very first moment I had the pleasure of speaking with Brent, he was able to explain the process in a step-by-step fashion that was easy to comprehend. Brent even explained how the insurance company would work with me. His advice was absolutely correct. As for the collision repair work, I was extremely pleased. My car looked better today than when I purchased it. I was pleased with Brent to the extent that I decided to try Phoenix Motor Company’s service/ repair shop instead of going back to Mercedes Benz Chandler. Brent suggested that I work with Anthony. Again, Brent’s suggestion was “spot on.” Anthony was extremely helpful. Phoenix Motor Company was able to find the source of a slight rattling noise that I have been trying to have fixed for approximately one year to 18 months. Although Phoenix Motor Company is not as convenient for me as Mercedes Benz of Chandler, I shall go back to them the next time my car’s display screen alerts me to the fact that it is time for me to take my E-Class in for service.
Status: Validated
4/16/08|Yvonne M.
Brent Quon did an outstanding job getting all of my car needs taken care of. From helping me w/ my rental car, keeping me up to date w/ the repairs, to having my car finished in a timely manner. Phoenix Motor is lucky to have such an awesome employee. Thank you Brent!!
Status: Validated
4/12/08|Marcia G.
Brent was knowledgable, preofessional, anticipated my every need and on a few occassions exceeded my expectation by going above & beyond to make sure i was taken care of in a timly manner. Brent is an asset to such a prestigious company.
Status: Validated
4/9/08|Marie A.
Brent and the entire crew at Phoenix Motor Company rock!!! It was a sincere pleasure working with their organization for lots of reasons however, their priority in Customer Service sets a new standard. I wish all other companies took such pride in servicing their clients. I would highly recommend anyone to use them!!
Status: Validated
3/24/08|David M.
Quality work, kept me informed, careful to not do anything that wasn't required.
Status: Validated
3/22/08|Samuel H.
Brent Quon - Customer Consultant was very professional, excellent customer service oriented. Office did excellent job and on time.
Status: Validated
2/22/08|Stephen J.
My service advisor updated me regularly and made sure everything was done perfectly. I couldn't have been happier with the service I received.
Status: Validated
1/31/08|Dennis F.
Great repair job, this was the 4th time at this shop with each job done to satisfaction. Brent Quon provided excelent customer service and car was delivered on time.
Status: Validated
1/29/08|Dennis F.
BRENT QUON WAS THE MOST PROFESSIONAL AND ABSOLUTELY THE BEST SERVICE ADVISOR I HAVE EVER WORKED WITH AT MERECEDES BENZ. I HAVE BEEN THINKING ABOUT NOT GOING WITH ANOTHER MERCEDES DUE TO THE PRIOR LACK OF SERVICE BUT BRENT HAS RESTORED MY FAITH IN THE SERVICE LEVEL OF PHOENIX MOTORS
Status: Validated
12/13/07|Michael G.
Excellent repair and excellent customer service.
Status: Validated
12/8/07|Art T.
Brent Quon at Phonex Motor Co did everything he could to make my first experience at having our car repaired at their shop a wonderful experience. It was just a small repair but I had to wait for the car and they made me very comforitable and kept me informed as to the progress of the repair. He made what nomally is a frustrating process seem like visitng with friends.
Status: Validated
11/7/07|Chris V.
THEY DID A GOOD JOB ON REPAIRS AND CUSTOMER SAT
Status: Validated
11/5/07|Bridgette Z.
Was treated so well and the car looks perfect. I appreciate Brent taking the time to argue with the other guy's insurance company to be sure my car was repaired properly.
Status: Validated
11/3/07|Sam R.
the work done was excellent and the service rep kept me informed as to the progress of the repaires
Status: Validated
10/25/07|Ruthann G.
Brent Quon, our Service Advisor, was excellent! After I was broadsided by a driver exiting a private drive, we drove the car directly to Phoenix Motors where Brent took over. Although driveable, the entire passenger side of the car from behind the front wheel to the front of the rear wheel was extremely damaged. The car took 2 months to repair because of the extensive damage and Brent totally stayed on top of the repairs and handled all the communications with the insurance company. He is extremely knowledgeable, helpful and a true advocate!
Status: Validated
10/22/07|Josef G.
Brent Quon very friendly, very efficient
Status: Validated
9/28/07|Mary H.
My experience was great! Brent Quon made the in and out of the repair excellent. Brent helped immensely in working with the insurance company and the reimbursement for the total repair.
Status: Validated
9/1/07|Kim B.
I always have such a great experience with PMC and Brent Quon in amazing! He is so professional and kind. Even found me a ride to the airport. Thanks for the great customer service!
Status: Validated
8/6/07|Carolyn W.
Brent was very understanding to my needs and wonderful to work with. He is very knowledgeable of his business and made working through the repair of my car very easy. The car was repaired correctly and all body dings were repair without my asking. I would absolutly recommend Phoenix Motor Sales for body work.
Status: Validated
8/6/07|Diann A.
Brent Quon, my assigned Collison Consultant, went over and above the call of duty. He was the best. I am so totally satisfied with the repair work Phoenix Motor Company did to my car. I appreciate Brent's professionalism and customer service. My car is back in tip top shape (probably better than tip top shape). Thank you.
Status: Validated
8/2/07| .
Absolutely superb service and craftsmanship. Brent, the gentleman who assisted me and managed the bodywork on my Benz, was completely professional, kept me updated, and ensured that my car was taken care of. I would never go anywhere else. Thanks Brent and PMC!
Status: Validated
8/2/07|Maribeth M.
I simply cannot say enough wonderful things about Mr. Brent Quon, a Collision Consultant at Phoenix Motor Company. My Mercedes SUV suffered some major damage while being transported cross-country from the east coast to Arizona on an auto transport truck. To add insult to injury, the truck driver's insurance company was impossible to deal with. Not only did Brent Quon go to bat for me immediately in helping (hugely!) to straighten out the insurance mess, but my car was repaired so perfectly that it looked better than it did before the damage! All of those important factors aside, Mr. Quon was utterly professional, a cordial gentleman and an unflappable person who never once lost his cool...even when I did. I would recommend Phoenix Motor Company to any Mercedes-Benz owner without hesitation and, as much as I could go on singing the praises of Brent Quon, there's only so much room here to write!
Status: Validated
7/29/07| .
Phoenix Motor Company did an outstanding job repairing my car and getting it back on the street. The service was outstanding, and I received updates on a regular basis. The repiars were complete 3 days ahead of schedule!!!
Status: Validated
7/27/07|Robert J.
My wife's Mercedes was damaged when another person's car bumped into her front bumper causing about $1500 worth of damage. After meeting with the insurance appraiser, I took the car to Phoenix Motor Company, where the car had been serviced before. Brent Quon, the body shop collision consultant was very helpful. He provided an precise estimate of the cost and the time required to complete the job. He ordered the repair parts which were received within 24 hours. The car was scheduled into the shop and returned on the day promised. I was very satisfied with the repair costs, time required and the excellent customer service of Mr. Quon. I will continue to take the car into Phoenix Motor Company for all services.
Status: Validated
7/24/07|Debbie S.
I was most impressed with the service I received from Brent Quon at Phoenix Motor Company. I live in Yuma where there are no Mercedes dealers. I dropped off my car for repair and flew out of Phoenix for a week trip. I was delighted to learn that my car was actually ready for pick-up when I returned. My flight had a delayed arrival and Brent even waited after hours for me to arrive from the airport saving me the expense and hassle of staying over in Phoenix. My hat goes off to a excellent dependable facility.
Status: Validated
7/20/07|Dawnya S.
The man that took over the job, Brent was very helpful. He answered all of my questions and did not talk to me as though I was a nobody (girl). He got my car back to me when he said he would have it back and it was cleaner than when I brought it in. Overall all of the people that I dealt with were friendly and helpful.
Status: Validated
7/8/07|Grant C.
Very well done. professional. Good communication and contact level. Vehicle ready when promised and process began more quickly than anticipated
Status: Validated
6/11/07| .
Brent Quon at Phoenix Motor Company coordinated the repair of my wifes car. We communitated with the insurance company and obtained they support to fix the vehicle correctly. Brent called frequently to keep me current on the progress of the repair. I greatly appreciated his support and communications. This is suckh a foreign process to most of us. It was a comfort to have his assistance and professional care.
Status: Validated
5/15/07|Janice G.
Brent Quon was a great help. This is my busiest time of the year. I did not have time to argue with the at-fault driver's insurance company over their estimates. He handled all of that for me. I left the car, picked up the rental car (with Brent at my side) and a couple of weeks later picked up my car. When I picked up the car, Brent was nice enough to wash it and towel dry it while I waited. That's service that merits an A+.
Status: Validated
4/23/07|Elizabeth P.
Brent in the body shop made this otherwise miserable experience a pleasant one. He was incredibly communicative during the entire time my vehicle was being repaired. He exceeded my expectations!
Status: Validated
4/13/07|K S.
Brent Quon was GREAT, trust me you want to request him and use this body shop!! He did everything he said he would do and my car was ready BEFORE the scheduled date! His customer service was amazing!
Status: Validated
2/8/07|David D.
Brent Quon took great care of the car and the car was delivered on time and in excellent condition. He also dealt with the insurance company and took all my worries away.
Status: Validated
1/28/07|Jessica L.
My experience at Phoenix Motor Company was excellent. Brent Quon was absolutely fantastic and i could not have had a better guy to handle my car. I appreciate all his work. I could not have had a better experience and have full confidence in all the staff working at Phoenix Motor Company.
Status: Validated
