6160 East Broadway
Tucson, AZ 85711
Phone: (520) 571-2222
Fax: (520) 747-7293
Hours of operation:
Mon-Fri 7:30am-5:30pm
Sat 8am-1pm
website: http://www.oriellycc.com/
Average Rating: 
Certifications & Affiliations:
Family owned and operated, O'Rielly Collision Center has been serving the Tucson community since 1924. Since then we've provided the finest quality service. We offer a lifetime warranty on all labor, parts, and paint. Our hours are Monday-Friday 7:30am-5:30pm and Saturday 8am-1pm. At O'Rielly Collision Center, we believe in high quality repairs, excellent customer service, and a commitment to honesty, safety, and integrity. Choosing the right shop for your needs is important. Please visit our convenient location and see for yourself why our customers are satisfied. We hope to be your choice for years to come.
4/23/12|Maria W.
Walter was outstanding and the job they did was great , Thanks Maria
Status: Validated
4/23/12|Araceli S.
Tom and his teammates were are the best. Tom will call me at least twice a week and let me know the update on my car. My car looks better than before, they cleaned it and detailed it. Something that was done from the kindness of their heart. I was very satisfied with their service and they all really care about the customer... Thanks Tom and Thanks to Orielly Collision Center... Definitely reccomend it to anyone :)
Status: Validated
3/2/12|Georgina H.
From the time our vehicle was taken to the shop we had complete knowledge of details from the staff. Tom the adjuster would keep us informed of what was being replaced and took very good care of us overall. We were very pleased overall with the great customer service and the great work that was done on our vehicle. We would definately go back if we needed anything done in the future.
Status: Validated
2/24/12|Lorraine B.
My experience was superb from beginning to end! Walter was very professional! He took a look at my car, assessed the damages, then explained his assessment to me and sent me on my way. I felt confident that my car would be repaired properly and it was!
Status: Validated
2/10/12|Tiffany C.
Great customer service. Had my car back in tip top shape in no time. My adjuster was available promptly via phone or e-mail to answer any and all questions I had! Thanks so much for the smooth process.
Status: Validated
2/9/12|Lorne D.
Excellent service very happy with the customer service
Status: Validated
2/1/12|Johathan G.
Fantastic Job of repairing dents in the doors of my wife's beloved Subaru. This is a birthday present for her, and she is going to love it! Thanks so much!
Status: Validated
1/31/12|Grant B.
5- very easy. coordinated all aspects of insurance and rental car. one stop shop.
Status: Validated
1/28/12|Christine W.
Walter Gaskins (estimator) did a great job! He was very helpful and did great work. The car had been seriously side-swiped and needed a considerable amount of work, and by the time we got it back it looked brand new. The customer service was aweseome and they even let us leave the car there until we came back from winter vacation. Would definitely return!
Status: Validated
1/25/12|Amanda M.
Overall they did a great job with my car; I was impressed by their professionalism and cleanliness. However, the original quote said my car would be ready 3 days before I was able to pick it up. I ended up having to extend my rental car twice :( But I'm very pleased with the work and the whole experience.
Response: (1/26/12): Amanda thanks for the feedback and were so glad that you love the repairs to your 2008 Mazda! Although some times we run into things that we could not see on the original estimate which cause the repairs to take longer then originally estimated. The original insurance appraisal is written to identify only the visual damage done to your vehicle. The insurance appraiser did not disassemble your vehicle and methodically inspect each part for damage. Because they do not go through this process, they are unable to assess all of the damage. As collision repair professionals, O’Rielly Collision Center appraisers take the time to identify all of the related damage done to your vehicle and obtain the necessary authorization from your insurance company to make these repairs. You should demand that 100% of the damage is repaired. The result of our diligence is that your vehicle gets returned to its pre-accident operation, safety and value. -Brian Guerrero, Body Shop Manager
Status: Validated
1/21/12|Ronald W.
O'Rielly did an outstanding job on the repairs to our 2003 Yellow pick up truck including the pin striping.
Status: Validated
1/16/12|Monique K.
Great customer service
Status: Validated
1/13/12|Lisa F.
FABULOUS
Status: Validated
1/10/12|Heather F.
My family and I were highly impressed with the work that was completed on our 2007 Honda Element. We were especially impressed with the customer service that was given to us by Walter Gaskins. He was very friendly, helpful, and knowledgeable. We were so satisfied that we will defintely be bringing our vehicles back to this location for any other future repairs.
Status: Validated
1/9/12|Lewis W.
In a Fry's parking lot someone had backed into me on my drivers side door, smashing it in and breaking the window. I had the car towed to O'Rielly Chevrolet on Broadway and was immediatley taken care of by a Mr. Thomas Trygier. Right from the start and to the very moment I picked up my car, he was the most helpful representative that I have ever had the pleasure of dealing with. He was truly professional in every mannar and went above and beyond the call of duty to make sure my car was repaired and that I was taken care of. I can't speak highly enough about Mr. Trygier and O'Rielly in general. Lewis Wagner
Status: Validated
1/7/12|Renor R.
I had a wreck recently and i needed a shop that fixed my bumper right away and O'rielly is the one that my state farm insurance recommend,The customer service was OUTSTANDING! I like to thank rick colston for doing a good job...the repair work was awesome. I'm impressed by this collision center and will use them again.
Status: Validated
1/4/12|Jason C.
I had an issue with the airbag light being on. I thought it was related to a wreck that my wife had about 6mo ago. It ended up not being, but they looked into it for me and got it fixed. Even though it has 41K miles they fixed it under warenty. :)
Status: Validated
12/26/11|Joshua W.
Great service as usual. I was in a minor accident earlier this year and had my vehicle repaired at O'Rielly. After my latest accident occured - I knew exactly where to take my vehicle to. Just like last time, the repair work was awesome. I'm impressed by this collision center and will use them again if need be.
Status: Validated
12/20/11|Joshua F.
The customer service was OUTSTANDING! I was treated with absolute respect from all the workers. I would like to say personal thank you to Brian Guerrero for going above and beyond to help me with my car rental. Also Tom Trygyer, Mark Nelson, and Blake Pine with personable customer service. I never experence such a freindly home envirement. This is a place I would refer to anyone getting repairs. THANK YOU. Joshua Frank
Status: Validated
12/18/11|Carolyn J.
This is the 2nd time I've used O'Rielly. The first time, a part was not put on correctly but when I took it back in, they repaired it correctly and comped me food at the dealership's snack bar. This past time, my car came back to me better than when I gave it to them! The repair took one day longer than expected but Walter went out of his way to to help me with extras. Thanks!
Status: Validated
12/15/11|Jlulius M.
Brian and his team showed great customer service.
Status: Validated
12/9/11|Roberrt L.
Rick was very good to work with
Status: Validated
12/8/11|Kelsey S.
Service was very helpful and the work was done quickly so that I could back into my car fast. Thank You
Status: Validated
2/25/09|Danielle D.
The services rendered by O'Rielly Collision Center were made easy by Brian G. Never did we have to make calls regarding our repairs and time as we were updated on a regular basis throughout reparations. We appreciate the hard work and constant contact by Brian and will recommend him to anyone who may be looking for repairs without a headache.
Status: Validated
2/25/09|Becki G.
The collison center manager, Brian was great. I got my vehicle back before the date that was promised. Everything was repaired to perfection. I will definitely recommend the center to everyone I know.
Status: Validated
2/25/09|Maria B.
I would and have recommended O'Rielly body shop to several people. Their customer service is great, the staff there works very well as a team, and will give you the most accurate and truthfull information possible when it comes to set backs while repairing your car. I appreciate their honesty and loyalty to their customers.I will not hesitate in the future to use their services again.
Status: Validated
2/25/09|Margaret H.
This is a shop that I would recommend to all, as they were very helpful and assisted me the entire way through the process. They kept me updated on my vehicle at all times, and even had my vehicle ready prior to the date I was given. They made everything hassle free so as I mentioned before I would recommend them to everyone!!
Status: Validated
2/12/09|Tim M.
Horrible experience! The estimated 4 days turned into 2+ weeks. The paint didn't match and had to be re-done. Scratches were left around the back window and damage was done to the back hatch window. While O'Rielly was replacing the window that they damaged, they left my van outside for the weekend and rain water came in the back. I was not told this happened,and the vehicle was sent home with wet carpet and standing water. I was only told what happened to my vehicle after I took it back. I was refused a rental while they were changing my window, re-painting my van, fixing the scratches, and letting my vehicle get rained in. They refused to replace the carpet that was left wet for days.
Status: Not resolved to customer satisfaction
12/21/08|Maria G.
very professional staff and good quailty repair
Status: Validated
10/3/08|Julie D.
O'Rielly provided excellent customer service from the start. They estimated the time of the repair and when it was delayed due to circumstances out of their control they offered to pay for my rental car for the duration. They kept me informed frequently and were very professional
Status: Validated
10/1/08|Corey P.
loved the service provided by the collision center...the representative who helped me personally, Brian Guerrero, was knowledgeable about what needed to be done and how long it would take just by taking a look at the damage to my car. I never once had to call and ask for an update because it seemed like 2 days never went by without some kind of updated report from him on the status of the repairs...the rental car office was conveniently located within the dealership so no additional driving was required and they too were polite and respectful in getting me my required rental...overall I have no complaints and would absolutely take my car there again god-forbid I ever have another crash!
Status: Validated
