Auto Body & Repair Service Phoenix, AZ

Reviews

2/5/12|Dennis S.

I wrote a quality review for Martin's Auto Repair back in 2007 when I was taking my car and also my daughter's car to Martin's, giving them an outstanding performance in their service,and I just want to update my status with them. As I was getting ready to watch the Super Bowl,I remembered the talk I had with the manager,David,the last visit about football,remembering also the personal touch I've been recieving from them throughout the years. I'm a person,not a number! Thanks Martin's!

Status: Validated
11/12/11|Mary H.

My vehicle had two broken window regulators that raise and lower the window. I was able to get an appointment promptly, the service was done in one day. I had transport to and from my work place. There's also a two year guarantee on the parts!

Status: Validated
9/24/10|Tapas D.

Martin’s Auto Repair located on the NW Corner of 16th Street and Osborne is a class act. They do a comprehensive checkup on your car in less than 45 minutes and offer a detailed estimate of each item that needs to be fixed. They honor the quoted price and do the job without going over a cent. The shop floor manager and the mechanics are very courteous. Dave, the owner, runs a very clean and efficient work environment. They also give you a free ride back home and call to pick you up when the job is done. I was having a problem with a leaking radiator on my car. I took my car in on a Friday morning for a checkup. They replaced the Radiator, Hoses, Thermostat, Water Pump and Valve Cover Gasket for a fair price and got my car back in shape the next day. My colleague at work referred me to Martin’s Auto Repair. You can trust them to do a thorough quality job at reasonable rates.

Status: Validated
7/14/10|Robert F.

My daughter is new in Phoenix and her engine was over-heating. Dave at Martin's could have said any number of things were wrong. He didn't. He tested and diagnosed and found out that the cooling system was really working properly, despite what the gauge said and therefore, didn't end up having to fix anything. They gave my daughter a ride to her apartment and then came back to pick her up when the work was done. Amazing! An honest man at an honest auto shop! Thank you! They will get all of my business over the next three years my daughter is in school in Phoenix!!!!

Status: Validated
7/5/10|Mike H.

this has got to be one of the best experience I've had so far. the people there were very friendly and straight forward. they were also very timely, in before noon out before 5pm. its awesome to see a family run business in these times running so smooth and honest. please keep up the great work you all do. Thank you I will definitely be using them again. once again "THANK YOU"

Status: Validated
2/19/10|Pete F.

As a shop goes, you can see the second you walk in the door this is no regular Auto Shop. The place is immaculate and everyone there looks at you ready to help. As far as servicing my vehicle, I have been using Dave's business now for 4 years and refer all of my friends to Martin's Auto. You will find respect, an organized shop, and a full understanding of what is being done to your vehicle. Dave and his crew also tuned a friends 1984 Suburban for his problem free trip from Phoenix to Canada! Cheers to his great crew and thanks for the great service. Pete

Status: Validated
11/23/09|Jim P.

Went to Dave Martin for a 30,000 mile service for my vehicle. Dave and crew did a great job on the vehicle at a price much lower than the local dealerships. The car was ready when promised and the staff is very friendly. I highly recommend giving Martin Auto Repair a try for your next repair or maintenance needs

Status: Validated
6/27/09|Kimberly C.

I was experiencing issues with my A/C in the middle of June in Phoenix. Needless to say, with the temp being 105+ outside, the problem needed to be fixed immediately. I made an appointment at the nearby dealership early in the morning and was expecting the bill to be approx. $500. The guy handling my car gave me a call a few hours later and told me that it would be about $4,000 (yes, thousand!!!) to fix my car. After looking at garage fly, I decided to get a second opinion and went to Martin's because it had 5 out of 5 on every single review. Well, I am here to give it another 5 out of 5! I experienced amazing service. I called right after hearing the horrible news from the nearby dealership and they said they could see me as soon as I was able to drop off the car. Scot gave me a call a few hours later and let me know that it would be $375 to fix my A/C and another approx. $500 to fix other misc. things wrong with the car. What a difference! A $4,000 bill compared to a $975 bill. I compared the items wrong with the car from the dealership to those that Martin's found and they were almost identical...just a HUGE difference in price. Not only was the price amazing, but the service was stellar and all of the guys in the office are so nice. I will never bring my car anywhere else and would advise anyone living in the Phoenix area to bring their car here first!

Status: Validated
6/27/09|Tony M.

Have to use these guys! It was a Saturday at 11 a.m. They close at noon. I had a dead battery. Dave said he was busy but bring it on down. 6 mile drive. Left my business in company delivery vehicle at 11:15. Back with new battery just after noon! They are awesome! Thanks Dave!

Status: Validated
3/19/09|Joy M.

I was looking for a reputable company since I recently had a bad brake job. I found Martin's Auto Repair online and went to the BBB to check their rating which was an A+ and had NO COMPLAINTS. I like to support family-owned businesses and from what research I did, they seemed like they would stand behind their work. Our vehicle was not safe to drive when we had it towed in and Scot out service rep kept in great contact with us on what issues they found and was upfront with the cost for the repairs and breaking it down so that I could understand what repairs were needed. My vehicle is working great and once again feels safe to drive. They even told us what repairs we may need in the future and quotes so that we can plan it into our budget! I would definately have repairs done there again. Thanks!

Status: Validated
3/9/09|Dain D.

I recently found Martins Auto Repair on Google and couldn't be happier. The price for repair was VERY reasonable. But price is not why I am writing this review. I just want to comment on the friendly and knowledgeable staff. These guys are COOL. My past experiences at auto shops have been less than questionable. They did not pressure for the "up-sell" and just gave typical recommendations. I would and already have recommended them to friends and family.

Status: Validated
2/17/09|Stephen B.

Ok, so I'm a little late in posting this review, but I promised I would, so here it is. Several months ago I was experiencing problems with my brakes. I took the truck to a nationally know brake shop with a golden name. I got a quote to fix the brakes. $2500. After the paramedics restarted my heart, I told the guy I wanted to get a second opinion. My wife found Martin's online and we researched their performance, finding this site and the great reviews. So, I took the truck to Martins. I was expecting a similar number, so, imagine my surprise when it came in much lower. Adding to that an Oil change, transmission service, brake pads and servicing, the total came to just over $700. The best part was actually talking to the service guys who were informative, helpful, polite and great to work with. Actually reviewing several months later, my truck runs great, the brakes are fine and I am very happy. I will be returning to this shop for future work.

Status: Validated
1/17/09|Charlotte F.

I'm a single woman and I felt very comfortable coming into the shop to get my Trailblazer fixed. The owner came and spoke to me directly and listened very carefully to my descriptions of the problem I was having with my vehicle and even helped me to understand how things worked (and didn't, in my case). Everyone in the shop is customer service-oriented & friendly. I recommend this shop to anyone who is looking for an excellent auto shop with competitive prices, masterful work and a charming owner & attentive employees.

Status: Validated
12/13/08|Richard W.

The staff could not have been nicer and more professional. It's always a good sign when the front office is clean and organized. The work the shop performed was very good. I appreciated the fact they didn't try to "up-sell" me on work I did not need or to give me more than I asked for. I heard about Martin's from GarageFly and now Martin's and GarageFly have gained one more customer in me!

Status: Validated
12/10/08|Phil B.

These guys are awesome. The shop is clean, they are honest and fast and have a friendly attitude. I will come back to Martin's!

Status: Validated
12/8/08|Ronald R.

I have done work with the Martin's for over 30 years and have never had any problems with there work.

Status: Validated
12/4/08|Nick F.

Martins had a nice waiting area and they were very prompt in getting my car done so that it was ready when promised. I felt that they were honest in telling me what really needed done with my vehicle. Thanks Martins

Status: Validated
12/1/08|Theresa H.

GREAT Service!! They assisted in getting the best solution and price for me. Owner of the company personally picked me up at my home to return me to my car at there shop. Offered suggestions and alternatives to my price range! IF there were more business like Martins I know the Pepboys and Goodyears would be out of business. Customer service satisfaction indeed!!

Status: Validated
11/24/08|David R.

This was my first experience with Martins but not my last. The owner Dave Martin was helpful and very competent. So was his coworker Scot. They gave me an over the phone estimate based on the symptom I described. My passenger side window stuck in the down position. Scot ordered the part ahead of time so when I got there, they went right on it. The wait was minimal although they have a very clean shop so it was a pleasant wait. The repair price was as expected. Thanks Martins! Dave Ridolfi

Status: Validated
11/19/08|Kris K.

I brought my vehicle in for its 7500 mile scheduled maintenance. They gave the truck a thorough inspection in addition to the oil change, all at a very reasonable price. The shop was clean and neat and the personel curtious and professional. I expect I will be turning over my truck's maintenance to them.

Status: Validated
11/17/08|Carol W.

Took my Prius in for the 1st time. Garage is clean, employees courteous, work was done efficiently and timely. It's a definite recommendation from me!! Carol West

Status: Validated
11/16/08|Mike H.

Dave and his staff are the most reliable and honest auto repair team that I have ever used. I have referred several people to Martin's Auto Repair and i will continue to do so.

Status: Validated
11/14/08|Eric B.

extremely satisfied with the overall service, no B.S. from the counter people. they told me what exactly was wrong with no up-selling. very prompt turn around and very proffessional. replacement parts were top of the line. Martins was willing to work within my budget, I feel I received top quality service for very little money

Status: Validated
11/14/08|Jenny J.

I’ve been having my vehicles serviced at this shop for over 20 years with outstanding, fast, reliable, quality, efficient service each and every time. It has always been a pleasure doing business with Martin’s Auto Repair and I would recommend their services to everyone…!

Status: Validated
11/14/08|Tami H.

Not my first time using Martin's Auto Repair. Have always been impressed with the owner's and all staff members there. They care about your car and your safety. I am a single mom and I usually check out the oil change after I've had one done to make sure there's enough oil in my vehicle. These guys have me so comfortable that I never check it anymore. Prices are very reasonable and you could eat off the floor at that shop. I would not hesitate to send anyone to this shop. They are worth my drive of 23 miles for all my auto service needs.

Status: Validated
11/4/08|Alexis S.

This is the BEST, most reliable and trustworthy auto repair shop that I have found during my 10 years in Phoenix. Price-wise they can't be beat-- their repair costs were $300 less than other places. I highly recommend them for their very reasonable prices, thorough workmanship and excellent customer service. I would particularly recommend Martin's Auto Repair to people who have older model vehicles.

Status: Validated
10/27/08|Elizabeth S.

Dave and his team did a wonderful job! Only one store had the part they needed in the entire metro area, and when they found out I needed the car that afternoon they ran over to get the part to ensure I received the car back the same day. Beyond fixing the immediate issue, they also carefully checked the entire vehicle and advised me of maintenance that was needed in the near future. I highly recommend them!

Status: Validated
10/16/08|Tonya P.

I was totally amazed and impressed with the guys at Martin's. My car didn't pass emissions and not only did they take care of the issue, for half the price the dealership wanted to charge me, they took my car through emissions for me! Everyone there was so nice and professional and I just couldn't have asked for better service. I would definately recommend Martin's to anyone who wants honest, fair, and quality car repair.

Status: Validated
10/2/08|Maria V.

I had an old car that I needed to sell. Dave made sure that it was road worthy and that gave me peace of mind. He was honest in his assessment whether I should keep it or not. I trust his opinion. I will definitely refer all my friends and family to his business. Thanks Dave.

Status: Validated
9/27/08|Eric N.

You want reliability this is the shop to go to! I gained 4 miles per gallon which is incredible after Martin's auto repair did an oil change, air filter replacement, standard checkup, and added new brakes. It was worth every penny! The best is that you actually get to talk to the owner. Thanks Dave Great Job

Status: Validated
9/17/08|Tim B.

Thanks to Dave and his professional/knowledgeable staff. I took my 97 sentra in for an a/c condensor repair, I shopped around and found that Martins was priced 350-450 less than the others, and better still they fixed it in the same day!! If you are looking for good honest auto repair shop you will find it Martins. The A/C still works great and blows colder than ever.. I will refer everyone I know as well as my clients to have all of their automotive repairs done at Martins Auto Repair. I wish the rating scale was higher they deserve a 10 !! Tim Baker America's #1 Auto Buying Service

Status: Validated
9/4/08|Virginia A.

My old car needs tender loving care. Scot at Martin's told me that my car needed new front brakes because I had basically 10% of wear left. He gave me an estimate of the cost,which turned out to be correct. I brought the car in in the morning, and they had it ready in the early afternoon. They gave me a ride to and from my home. Martin's has kept my cars running for about 20 years now. I don't buy new cars, and I keep a car as long as possible. Martin's always lets me know what to prepare for in time and money.

Status: Validated
8/19/08|Craig O.

I HAVE BEEN BRING MY VEHICLES TO MARTIN'S AUTO REPAIR FOR THE LAST 23 YEARS. THEY ARE VERY HONEST AND FAIR. THEY ALWAYS EXPLAIN EVERYTHING TO ME AND GIVE ME ALL MY OPTIONS SO I CAN MAKE A GOOD DECISION I WOULD NOT GO ANYWHERE ELSE AND HIGHLY RECOMMEND THEM. KKO

Status: Validated
7/11/08|Brian O.

Service was prompt. They called to confirm that they received the car from the tow company. They called with an extimate. They called to let me know when it was done. They also

Status: Validated
7/10/08|Robin F.

I moved to Phoenix 3 weeks ago only to have my car die on me the other day. Being new to the city, I had no idea who I could trust to be a reliable repair shop. After reading the glowing reviews on this site for Martin's Auto Repair, I managed to get my car started and over to Martin's. Not only did they call me 2 hours later to explain what was wrong with my car, but they also gave me a ride home after I dropped off my car. 24 hours later they called me to tell me my car was fixed. Once again, they picked me up and brought me to the garage so I could get my car. I would recommend Martin's to ANYONE!! They have AMAZING customer service and are the nicest people. I couldn't be happier! My car is now running great :) too!

Status: Validated
6/5/08|Leslie O.

I've been a satisfied customer of Dave and Dennis Martin's Auto Repair for 25 years and have never had a bad experience there. They're honest, competent, and helpful. They do the job right, on time and for a reasonable price. I wouldn't go anywhere else.

Status: Validated
6/4/08|Paul H.

This is the best auto shop in the valley. the staff is so helpfull and expained everything in a way that I could undershad the problem with my car.

Status: Validated
6/1/08|Pete F.

Dave and his crew rock. Preparing to make my truck, a high mileage truck because of increasing fuel costs, I was given options of what would be best to do to prepare it for the next 70,000 miles. I would and have referred my business to this shop. Thanks for everything guys. Pete F.

Status: Validated
5/28/08|Mike V.

Went into Martin's Auto Repair with a sick car and left with a well running one within a short period of time. Shop was immaculate and the people were friendly. Definitely will recommend to anyone.

Status: Validated
5/28/08|Stephen E.

I brought our tired old lady into the garage for a check-up and got what I needed - the straight truth about how old and tired my car was. I was talked out of spending any more money on her and, while sad on the news, relieved that I knew where I stood. The shop could have taken me for " a ride " but didn't and I trust them for that!

Status: Validated
5/24/08|A T.

My husband and I started taking our vehicles to David several years ago, and because of the excellent customer service and quality of the repair work performed on our vehicles I wouldn't go anywhere else. David, his father Dennis, his wife and the the rest of the crew are great people and excellent communicators. Prices are reasonable and there are never any surprises. Once I even left my debit card on their counter and his wife dropped it by our house the next day. When we were looking for a new (used) vehicle for my husband, David took the time to talk with us about the track record of various makes and models, and for a modest fee checked out a truck we were considering. He gave it the a-ok and we haven't had one problem with it for four years. On my most recent visit for an oil change I told them about a strange noise I was hearing after running over some road debris. They located the problem and fixed it for what I think is about 1/3 of the price a dealer would have charged. I believe in supporting locally owned companies, and I know that we are getting the very best service and repair work at Martin's.

Status: Validated
5/23/08|D. patrick L.

My Envoy has over 103,000 miles on it and I brought it to the guys at Martin's auto. They did a 41 point inspection and advised me of some minor repairs. I picked up my Envoy a day later and it drove like it did when it was new. In fact, I referred a friend of mine to them and they saved her over $1,000 in unneeded repairs. The guys at Martin's Auto are honest and do what they say they are. I could not have asked for a better experience.

Status: Validated
5/19/08|Jan P.

Martin's Auto Repair has consistently provided top quality service for my 2004 Lexus. My husband and I have taken our vehicles to Martin's for the past 8 years and we've always received honest and reliable maintenance, repairs and troubleshooting. The techs are always very knowlegeable and friendly. We've found Martin's prices to be very reasonable and an excellent value for the money. I would highly recommend this shop!

Status: Validated
5/8/08|Muki R.

Awesome customer service. Comfortable waiting room, clean environment, friendly staff, and free drinks just for customers. The shop owner is knowledgeable and really fair about pricing. It's a family run business, and they treat you like family there. I was dropped off at work by their driver (the shop owner's dad), and picked up later when my car was ready. It's the kind of auto shop you wish someone had told you about when you first show up in town.

Status: Validated
5/8/08|Mark B.

The attention and care that was recieved was extremely refreshing. I will bring my auto's back anytime that I need service.....

Status: Validated
5/7/08|Jo ann C.

Dave and his team did an outstanding job from beginning to end. The shop is impeccable..you could eat off those floors! In and out, with incredible service and a great, friendly atmosphere! You will not beat this shop.

Status: Validated
5/2/08|Bob W.

Im happy. Prices seem fair, and they found and fixed the problem right away, where a big name shop had failed to even find the right problem. They wanted to sell me various extra preventive maintenance procedures that they could do, new tires, etc... that I hadn't come in for, but they weren't pushy about it, and they were right. I do need new tires and the car needs more taking care of. I will come again.

Status: Validated
7/8/07|Lorenzo B.

I have been doing business with Martin's Auto Repair for over fifteen years. Dave and the gang have done a great job taking care of my vehicles. They have a friendly atmosphere and i feel very comfortable doing business at their shop. Their shop is one of the cleanest i have ever seen

Status: Validated
4/11/07|Dennis S.

I have been taking my 2 vehicles to Martins for 4 years now and they have always done the repairs professionally and accurately to the estimation given. They are always accurate when recommending service or repairs needed in the future. I have found out a couple of times the hard way when not following through with thier recommendations. They are honest. They have always been courteous and have prvided me transportation home and to work when needed. I would highly recommend Martins because of their integrity.....

Status: Validated
1/17/07|Mike D.

I BROUGHT MY CAR IN ON 1-16-2007 FOR STARTING PROBLEMS MECHANIC WAS ABIL TO DIAGNOSE VEHICLE CORRECTLY AND REPAIR THE PROBLEM I AM VERY PLEASED WITH MY REPAIRS AND THE SERVICE I RECEIVED THEY WERE VERY PROFESSIONAL AND HAVE A CLEAN FACILITY

Status: Validated

Martin's Auto Repair

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