Auto Body & Repair Service Phoenix, AZ

Reviews

5/2/12|Marc D.

From the beginning to the end of my service experience, everything was at the highest level of professionalism. They went above the norm to ensure that my vehicle was repaired correctly.

Status: Validated
4/16/12|Pam P.

Wonderful service! I felt they were on my side. I needed a new bumper after being hit while stopped. The insurance company of the person who hit me wanted to Kustom Koachworks to replace my bumper with a non-Honda made bumper. I was not pleased. When they tried that bumper, it do not fit perfectly. They took pictures and showed the insurance company that a Honda bumper needed to be used. I hope I do not need any more bodywork, but if I do, I will definitely return to Kustom Koachworks! If you need body work, you should stop in their first!!

Status: Validated
4/3/12|Pat T.

I had a damaged front bumper. I took my car in at 8:30 AM, and they had it finished by 4:30 that afternoon. They took care of ordering a rental car, and I was able to drop it off at Kustom Koachworks Mesa, when I picked up my car. Their customer service is great, and the work was beautifully done.

Status: Validated
2/25/12|Claudia P.

What a wonderful place to take your car to have it fixed. Execelent workmanship and great people to deal with.

Status: Validated
2/17/12|Cathy C.

Everyone at Kustom Koachworks was friendly, helpful, and professional. They estimated the work to be done and time it would take, and when they heard I had a wedding to get to, they made sure it was done earlier than anticipated for my convenience. The car looks great and I will return for further work if ever I need it. I recommend this shop highly!

Status: Validated
2/15/12|John R.

My wife was hit from behind the week before last. I had heard ads on the radio for Garagefly.com and I found Kustom Koachworks in Mesa. They had very good reviews. The guy who hit my wife took his car their too. Progressive insurance paid for both claims and the staff at Kustom Koachworks handled everything. All I did was drop my car off, Hertz was there waiting for me, I signed the papers and then I left. I was in an out in 10 minutes. No hassles. Great experience!

Status: Validated
1/16/12|Carolyn J.

Just wanted to not let another day pass before writing to tell you how pleased I am with every detail involved in the repair of my 2008 Acadia, from John's estimate, taking me back to my home, and even picking me up when the work was completed. The car "looks like new", and I couldn't be more pleased.

Status: Validated
12/1/11|Connie P.

Excellent staff, excellent service, excellent repair! Everything was above and beyond my expectations. The nicest, most sincere group of people you'll ever want to do business with. I will take all my body work to this shop and recommend them to everyone I know.

Status: Validated
10/25/11|Stan K.

Great people and service. Very honest with the bid and prices charged. Came in under the bid price because of part not needed from original bid. Very Pleased Stan Kirby Mesa, AZ.

Status: Validated
7/18/11|Bryan G.

I was very impressed with Kustom Koachworks in Mesa!. They have a great facility and fantastic people! They made the repair process easy. My car was repaired quickly and looks great! Thank you for running a professional shop!!!

Status: Validated
7/12/11|Richard W.

Nice people,effecient, and perfect, sums up my experience! 2nd time to use them and same experience both times! They know their business...

Status: Validated
2/9/11|Renee T.

I have been using Kustom Koachwork for over 20 years. I keep going back because they do the job right the first time, are on time, courteous and give me complete satisfaction. On top of it all, Ruth, the receptionist with a smile, keeps you informed on how the job is going. I highly recommend this company.

Status: Validated
8/18/10|Diane L.

I was referred to Kustom Koachworks by my car dealership for a dent and took it for a walk in estimate the same day. Mr. Schira gave me a prompt estimate and even helped me out with the upholstry problem by referring me to a company they use. (a much more economic alternative to what I was being charged elsewhere) They took my car that same day and even gave me a ride home! They were extremely friendly from the lovely receptionist to Mr. Schira to the owners son who gave me the ride home! While I was there waiting for the estimate an older woman on a motorized scooter came to the door and Ruth the receptionist graciously helped her in. Turned out the woman (who was handicapped) just needed fifteen minutes of charging her scooter to get home. She was given water and friendly conversation during what could have been an awkward time. These folks restored my faith in kindness and patience. Something seldom seem these days! Reminds me of a small town family business! These folks and the way they treated me are truly a breath of fresh air!! I will recommend them to all my family and friends!

Status: Validated
8/13/10|Stephanie J.

repair work was impeccable. quoted time for repair was 3-4 days; my car was ready in less than 3 days. Ruth, the receptionist, helped me get a reduced car rental rate and made the entire process painless.

Status: Validated
6/23/10|Al S.

John and Ruth were excellent and gave me great customer service. My Avalon was repaired on schedule and looks like new. As I told John, I have never had such good service from start to finish, including making arrangements for a car rental and taking care of all the insurance arrangements. My hat is off to them. I recommend them without hesitation.

Status: Validated
6/16/10|Dan V.

They were very accomodating and when things did not go as planned they were very flexible. They did a great job and I would go back there if I had to get my car repaired.

Status: Validated
5/16/10|Pat K.

I had my regulator for my passenger window go out and within 4 hours after I called my repair was complete. Great job John and staff!!!

Status: Validated
4/9/10|Eric R.

I want to thank Kustom Koachworks for outstanding service in repairing my Solara. They were very detailed and fair on the estimate and finished the job one day earlier that originally estimated. I would recommend Kustom Koachworks to anyone needing bodywork on their vehicle.

Status: Validated
4/3/10|Tim G.

Working with Kustom Koachworks was wonderful. I had 4 different shops to choose from to take my car for repairs. Koachworks was the first I called and after talking to Ruth, I already knew I had the right place. No need to call the others. I could hear in her voice how proud she was of the business she worked for. They did a great job on the front end of my Fusion. They focus on doing the job right, not how fast they can get you done and back out the door. I personally have been in high end customer service for 5 years and these people know what they're doing!

Status: Validated
1/21/10|Debra I.

After my accident I took my car to Kustom Koachworks. Ruth and Marty were great to deal with. They talk me through the entire process and the work was completed beyond my expectations. I would recommend them to anyone.

Status: Validated
7/2/09|Andrew S.

All the people at Kustom Koachworks are all very friendly. They do great work and want to make sure the vehicle is like new again after the repairs.

Status: Validated
5/28/09|Terry E.

There was ~$2000 in damage after I was bumped from behind on the freeway after a quick stop. The combination of State Farm and Kustom Koachworks made the repair fast and easy, and the result is as good as new - no, it's better than new!

Status: Validated
5/20/09|Kathi E.

This was a great experience starting with the initial greeting from Ruth the Receptionist. She was totally professional and very knowledgeable. Troy was very nice & patient with my questions and concerns and told me exactly what was involved. The car was ready when promised, washed & vacuumed besides, very impressive. I think they even shined the hub caps. The job was perfect and I can't say enough good things about the whole experience.

Status: Validated
5/19/09|Terry H.

What helpful and really nice folks! And they did a great job on our car repair. We will certainly use them again should the need arise.

Status: Validated
5/4/09|Barry H.

We have used kustom Koachworks for several repairs over the years. I am incredibly fussy and know a good job from a cheap one. I have found small corrections at times and they have been very quick to fix them. The real test of good body work is time. Some of my repairs are several years old and my car still looks like new. Their work is very skilled and service is always friendly. I can easily recommend them to anyone looking for the best body work in the valley.

Status: Validated
4/27/09|Jim G.

Marty at Kustom Koachworks was fantastic. He accepted my vehicle, drove me home and took care of all the paperwork. The shop contacted me regularly to advise me vis a vis the progress of the repair work. Ruth, the administrative manager was polite, friendly, and helpful. When I picked up the car, all was as good as new. I give Kustom Koachworks my highest praise and recommend their services to any motorist who needs auto body repair..

Status: Validated
4/8/09|Dana T.

I had a VERY good experience with kustom. Marty was great, and helped me a lot with keeping me informed and being in contact with the insurance company. I had never been in an accident before so I was confused on some of the procedures with the insurance company- Marty explained everything to me whenever I had a question, and did an EXCELLENT job on my bumper, my car looks fabulous- the paint matches perfectly and I will use them again with any auto body repair.

Status: Validated
3/28/09|John F.

Marty and Ruth were such a pleasure to work with; they kept me informed of the status of my car at all times. When my car left their shop - which is very clean and new - it was as good as the day I bought it. Thanks to everyone at Kustom Koachworks!!!

Status: Validated
1/27/09|Brian M.

This is unfortunately the 4th vehicle repair we've had to have done - but FORTUNATELY on our first repair we found Kustom Koachworks who has done incredibly good work. The repairs have been on a few different cars (CR-V twice, a Montana mini0-van and a PT Cruiser). EVERY ONE of those repairs has been absolutely superb. The pre-work is inspection is incredibly thorough which insures that (A) everything needing to be fixed will be fixed and (B) there are never any surprises "down the road". The work performed is incredibly well done - they don't skimp with mediocre parts, and don't use any shortcuts in the labor. Two things that are over and above anyone else I've seen or used, (1)Kustom Koachworks keeps you informed all along the way as to the status and ETA of the completion, and (2)when you pick up your car, they've gone above and beyond expectations by giving you a car that is perfect on the outside and perfectly cleaned on the inside. I would recommend these folks for ANY vehicle repair.

Status: Validated
1/1/09|Linda S.

My experience with Kustom Koachworks in Mesa was a very positive one from estimate through completion of repairs. Troy Petty explained what needed to be done and met the completion date as promised. I was very satisfied with the body work. Ruth, as my first point of contact with the company, was a pleasant asset you should be proud to have on board.

Status: Validated
10/30/08|Tim M.

Kuston Koachworks was quality in every way as follows: Brandon was courteous and respectful in every interaction from estimate to updates to closing. The work at Kustom Koachworks was of the highest caliber. Ruth always answered with a 'smile in her voice.'

Status: Validated
10/2/08|Lana N.

Excellent all sapects, Brandon was great as keeping me posted on progress, Ruth was very hepful with info for claim. I have never had an accident in 40 years so this really helped me. Auto repair seemed excellent, and paint job was super, and I have only had it back one day, but feel they did a super job, and detailed my car inside and out when I picked it up. I would very definitely recommend this repair shop to anyone. God bless them all there.

Status: Validated
7/16/08|Rick S.

EXCELLENT SHOP. BRANDON WAS GREAT. INSURANCE CO WAS DRAGGING THEIR FEET AND BRANDON STOP ON TOP OF THE PROCESS AND KEPT THINGS MOVING. WOULD HIGHLY RECOMMEND THIS VERY PROFESSIONAL BUSINESS TO EVERYONE. WELL DONE

Status: Validated
6/28/08|Dottie M.

Although they were highly recommended by a friend, Kustom Koachworks, far exceded my expectations. Needing another repair, Troy Petty, suggested a way to save money in purchasing the part I need. After many horrid experiences with car dealerships, it's great to know there is an alternative, KK.

Status: Validated
6/23/08|Renee C.

I would highly recommend this company to anyone. From the front office staff and estimator, everyone was helpful. The process went very smooth to get my suv repaired. Thank you so much!

Status: Validated
1/21/08|Steven G.

Marty was very informative during the repair process. The final product was perfect. Thankyou Kustom Koachworks.

Status: Validated
12/1/07|Barbara H.

Found the staff to be courteous, informitive & eager to satisfy the customer questions & requests. Upon pickup, my vehicle looked great and so far driving well. Just picked car up yesterday.

Status: Validated
8/27/07|Jeff P.

Very Professional, curtious and a very clean atmosphere. The job was performed flawless, and I was very pleased with the results. Planning, and timing was expedited and thorough. As an ex-mechanic I highly recommend this shop to everyone.

Status: Validated
8/5/07|Shelly C.

Excellent service! My car was complete when they said it would be and it looks great! Thank you! Shelly Cohill

Status: Validated
6/28/07|Leland C.

They did and excellent job and finished it in half the time that it was estimated to take. I would return to Kustom Koachworks Carstar.

Status: Validated
2/18/07|Ken B.

This shop did excellent job repairing the body damage on my car. Not only was the repair work excellent but the car was cleaner when I got it back than when I left it with them. Open communication was good with the shop throughout the process too. That is highly unusual from my past experience.

Status: Validated

Kustom Koachworks Mesa

Reviews