Auto Body & Repair Service Phoenix, AZ

Reviews

5/21/12|Sally M.

The experience I had dealing with Goodwrench was as good as it could be. The people I delt with were very professional and helpful. My automobile look like like new and would recommend Goodwrench to anyone who needs auto body work done without a doubt. Thank you

Status: Validated
5/18/12|Barry G.

The estimator took the time to explain in detail everything that had to be done. The actual cost was in line with the estimate and my car was delivered on time and the exterior and interior was thoroughly cleaned.

Status: Validated
5/13/12|Greg M.

Goodwrench Auto Body Center did an excellent job of repairing my Acura. More importantly, they kept me completely informed of the damage and costs as the repairs proceeded. They were courteous, knowledgeable, and accurate.

Status: Validated
5/9/12|Don W.

Had great communication with shop. Agent assisting us, Bob Hoffmann, was very helpful and always kept us up-to-date with progress. Definitely would recommend Goodwrench.

Status: Validated
4/9/12|James W.

Bob Hoffman was very professional and courteous. He had the vehicle ready one day earlier than quoted. The work was perfect.

Status: Validated
4/1/12|Melanie P.

Great experience! Very quick & professional. This was our 2nd time using them & both times were a great experience!

Status: Validated
3/26/12|Dennis C.

The mechanics did a great job on my truck and the service from Steve was exceptional. I will certainly use them again

Status: Validated
3/26/12|Claire B.

Although this is an older car and parts were hard to find, goodwrench fixed the front and bumper and secured everything. I have travelled over 300 miles with my car on the week end and there was not noise, no sweak. I only need a front wheel alighnment which is understandable after a right front collision I am very pleased with their work.

Status: Validated
3/15/12|Clark Y.

I was quite pleased with my car after it was repaired. It took longer than I had expected, but Rusty took charged had the work completed.

Status: Validated
3/4/12|James N.

Quality of work was above averrage.Only concern was the smell of paint thinner which is still in the car and made me sick and hospitalized.

Status: Validated
2/17/12|Jeannine K.

An unidentified person struck the right rear side of my brand new Lacrosse. After I dried my tears I took it to Goodwrench Carstar Auto Body Center where Bob Hoffman and his crew restored it to its showroom shine. It looks perfect and I can't thank them enough for their great competence and kindness.

Status: Validated
2/6/12|Shirley S.

From the initial inspection of my car, Rusty, the estimator was exceptionally helpful by explaining in detail the processes needed to correctly repair my car. I was confident the repair would be done to my expectations. The work was flawless - over the top - even washed and shining when I picked it up. This is the only place I would have body work done.

Status: Validated
1/31/12|Lester W.

5

Status: Validated
1/28/12|The C.

My car looked excellent after it was dammaged in a accident. Bob H did great from the estimate to the finished product. Mike P. did the actual repair work and made it look as good as new!!

Status: Validated
1/12/12|Carrie K.

Fantastic work and great communication throughout the whole process.

Status: Validated
11/25/11|Katherine C.

This is the first time EVER where the work done came in less than the estimate. Mike Anderson took us out to our vehicle to show us what was done and explained the fixes which were made, etc. Mike was very personable, understandable, professional. Everything looks very good and works great. We will definitely come back to Goodwrench. Thank you.

Status: Validated
10/25/11|Renee B.

Let me start with saying Bob was great from the start! Very thorough when he did my initial inspection (unlike the literal seconds other shops considered took.) Bob was great with keeping me informed of the trucks status and needs... including sending photo copies before during and after of the shop and trucks repair process. Having worked for a body shop previously...no doubt was the shop and their staff professional & friendly! The shops environment was clean friendly, organized, and welcoming. They all made the process as easy as it could get!

Status: Validated
10/22/11|Bernard F.

A very professional job done with courtesy and on time as quoted.

Status: Validated
10/16/11|Lisa D.

Great job on my car, staff kept me updated, and were friendly.

Status: Validated
9/25/11|Paul M.

I've used this Goodwrench Auto Body previously and the customer service and quality are excellent. Repairs were done on time as promised and the vehicle looks like new.

Status: Validated
9/24/11|Columbia W.

I would like to recommend thank Goodwrench and in particular Steve Depue, Estimator for the Body Shop. The 2 times that I have brought my car in for body work, I received accurate appraisals and was explained all the work that was needed. Steve has always given me the best customer care and always invited questions and explained the entire process with insurance. I am very satisfied with the finished product as well. My car looks like new.

Status: Validated
7/14/11|Bethany B.

This shop provided me with amazing service after somebody backed into my front bumper. They worked hard with the other person's insurance to make sure the repairs were made quickly. My car looks even better than it did before the accident! They fixed a crack by my headlight, and every scratch. They even cleaned and washed my car. Steve was my estimator and he was so nice and professional. GO TO THIS SHOP :)

Status: Validated
7/8/11|Leon B.

I was very pleased and the detail was exlant

Status: Validated
6/24/11|Laura W.

From day one until the time I picked up my SUV I experienced exceptional customer service. I worked with Steve Depue who was professional and efficient. I truly appreciate the level of quality service I received. Thank you, Laura Williams

Status: Validated
6/8/11|Jennifer G.

I had such a great experience working with Steve Depue. He was very friendly, helpful and took care of me very quickly. I originally chose Goodwrench because of convenience - the location and also because there was an Enterprise Rent-A-Car directly next store. While that was extremely convenient, I know now where I'll continue to take my car due to the great service I received from Steve. Keep up the good work :)

Status: Validated
6/7/11|Hillary M.

This experience was absolutely the smoothest experience I could have asked for. I took my car in for an estimate and it was taken in to be worked on that day. The representative I was working with then walked me over and I was set up with a rental. When I picked up my car, it was washed, detailed, and looked brand new. Overall, I was very pleased with my experience and should I need any repairs done in the future, I will choose this place again.

Status: Validated
2/17/11|Dennis D.

I wanted to take a moment and let you know how much I truly appreciated the service I received while I was having my 2009 Chevy Silverado repaired at your Center. The front Office staff, Kelly and Colette made the customers feel like family. I watched them interact with the customers and other staff and it was obvious they both really love their jobs. It is not a pleasant task to spend money getting a vehicle repaired but those two made the visits to your center almost fun. Daniel Beeson was professional, straight forward and spot on with his estimate and time to repair the damage. I understand that hail damage is new to Arizona and everyone brought in outside repair specialist. That was somewhat concerning until Daniel assured me that Goodwrench was standing behind the repair and selected the specialist. I had over 30 large dents on the hood alone. With having only 8000 mile on the new truck I was sick. When I got it back it looks like it came from the showroom. You have a great staff and that must be a reflection on great management. Please relay my gratitude to Kelly, Colette and Daniel.

Status: Validated
5/19/10|Don S.

I had a small body issue and Steve the estimator was very effecitnt and did the estimate, scheduled the work and had the vehicle done as promised. The work was very good and I would recommend Goodwrench auto body to anyone. Thank you for a job well done. Don S

Status: Validated
5/17/10|John B.

If you're looking for a shop that is gonna make sure your vehicle is taken care of from drop off to pickup, look no further. I don't trust anyone to fix my truck after an "opps" but Goodwrench. Steve D. worked with me to get my insurance company everything they needed to make the transaction as smooth as possible. After getting the go ahead from the insurance company about my claim, Steve and his team at Goodwrench knocked my repairs out in less than a week. The repairs are top notch. The painted parts matched and everything lined up as if there were no accident. The truck drives just as good as when I drove it off the lot new. The whole team here is a pleasure to deal with, from the techs to the receptionists, and everyone inbetween. Thank you Steve and Goodwrench.

Status: Validated
5/11/10|Deb C.

This was a wonderful experience. The staff was professional, polite and went the extra mile to make sure my vehicle was perfect prior to giving it back to me. I would recommend them to anyone....great choice!

Status: Validated
5/5/10|Gail H.

The best thing about Goodwrench was Bob Hoffman. He was the adjuster on my account. He was very professional and delivered on everything he said he would. He made the process understandable and I would return to Good wrench in the future.

Status: Validated
10/2/09|Dina W.

Carstar/Goodwrench in Peoria is fantastic. Steve (estimator) fixed my van today personally, was honest and kind, and gave service above and beyond the norm. I can't recommend this auto body center more highly. They'll get all of our future business.

Status: Validated
1/9/09|Patricia B.

they took great pride in the work they did. My van looks great! they completed it when they said they would and I am completely satisfied. Thank you.

Status: Validated
12/7/08|Rich M.

We have had our 4 year old car repaired by this shop at least 4 times, each time we were treated very well, repairs complete as promised and at or less than the quoted price. We highly recomend this shop and Mr Steve Depue they know quality and intergity. The ability to match paint that has seen the Az. sun is amazing.

Status: Validated
12/2/08|David M.

I visisted two other bodyshops before stoping at GOODWRENCH and talking to DAN B. they explained the repair process and made the repairs hassel free for me. The repairs where done fast and right the first time!!!!

Status: Validated
12/2/08|Andy E.

Goodwrench Auto Body Center did a great job with the body work on my car. Dan kept me informed the whole time and allowed me access to my car to see the progress which made me comfortable with the work that was being performed and what i was being told by Dan. I have had work done on a few other vehicles with other body shops in the past and none compare to the quality, service, and respect for their customer as the Goodwrench Auto Body Center.

Status: Validated
11/4/08|Debbie W.

Great customer service! Rusty Davis made this ordeal easy by taking the stress out of it for me. The work done on the vehicle was excellent. Would recommend them to anyone and will definately use them again if needed.

Status: Validated
9/29/08|Diana B.

My estimator took the time to explain everything to me, I liked that they were a one stop shop that was able to paint my car and do the frame work all in one place. They got my car back to me in the time they promised they even made a reservation for me next door at the enterprise which made this facility even more convenient. My car looks great!! I even got pictures of them doing the work and the work is guaranteed for as long as I own my car.I would highly recommend them to anyone who needs body work done.

Status: Validated
8/27/08|Roselavender R.

Staff was courteous and efficient.All questions were answered in detail. Gave realistic expectations. Outcome of repair(damage caused by MVA) work was better than expected. This is a quality business. They have pride in the work performed. I will continue to use them for other auto needs and recommend them to others.

Status: Validated
8/13/08|Jacklynn R.

I am really pleased with the Goodwrench Auto Body Center located at 91st Avenue. They did an excellent job repairing my car which had been wrecked. The service was the most professional I have ever experienced. They ARE Good HONEST people. My car, although almost new, drives better now than it did before! :) I could not be any more pleased! Normally, this review would have stopped there; However, for those reading this, I have something else to say! At the scene of the accident my car was towed to a shop rather than a tow yard. In my opinion, the shop in question is nothing less than a scam. I had a lot of problems getting my car out of there. When it was finally released, I was charged 3 Grand for 6 or 7 days of storage. My point here is that, Mr. Steve D. from Goodwrench Auto Body Center, was very helpful to me in my situation. He was so caring about my situation, that he was willing to lose this job (of repairing my car) inorder to do what was best for me at the time. I will always be grateful!! It just dont get any better than that:) Thank You Steve! :) Jacklynn R.

Status: Validated
7/24/08|Sharon L.

This autobody shop is one good one. Professional, prompt, courteous, impecable work, When they say the repairs will be done, they ARE DONE. Phone calls to keep you up to speed on the repairs.

Status: Validated
7/3/08|Warren J.

My car had left front fender damage of $6557.72. I was kept informed throughout the repair process. The service was professional, courteous and honest. My car was delivered clean and in like new condition. I am very satisfied with Goodwrench Auto Body Center.

Status: Validated
5/18/08|Travis W.

Very good work. I had a door ding removed from our brand new car, and they did an excellent job repairing it using the paintless dent removal method. They also buffed out some other scratches. Excellent customer service. I definitely will go back again for future repairs.

Status: Validated
5/15/08|Joerg C.

Excellent work. Friendly and helpful people. Would recommend them any time

Status: Validated
1/21/08|Richard L.

Excellent work. Very knowledgable and courteous employees. Very helpful during negotiations with insurance representatives. I would use them in a heartbeat if it ever became necessary.

Status: Validated

Goodwrench CARSTAR Auto Body Center

Reviews