Auto Body & Repair Service Phoenix, AZ

Reviews

5/8/12|Larissa V.

This was my first visit and I could not have been happier with the service I received. I have always been hesitant bringing a vehicle in for fear of getting "ripped off" and was referred to Action Auto. They were, not only very kind and honest but were very efficient. My bill was exactly what was given to me on the estimate and all work was explained to me in great detail. They even went a step further by providing a cosmetic fix (for free!) just because they knew it was something that they could take care of quickly. I will be returning and referring them to anyone looking for a mechanic!

Status: Validated
4/21/12|Jodi G.

Tom and Joe have been servicing our vehicles for about six years now, and we've always been very satisfied with their work. You can expect fair prices, accurate estimates, speedy repair time and excellent customer service from Action Auto Repair. We're happy to have found a mechanic we can trust so completely.

Status: Validated
4/19/12|Linda C.

After sending my car out on a Secret Shop inspection elsewhere and getting a litany of recommended repairs during an oil change there, I took my car to Action Auto Repair to have a noise diagnosed - they replaced a wheel bearing. They did not push recommendations and even took the time to show me what was or wasn't urgent and why. They answered my safety questions while they did the repair in a timely manner. I appreciate them! Thank you Tom!

Status: Validated
3/7/12|Michael P.

My wife and I were traveling through AZ. in June 2011, we were experiencing engine hesitation and loss of power in our car.We were on our way back to our home in Las Vegas but needed service before going any further. We contacted some friends and they recommended Action Auto Repair on Deer Valley. We were about 12 miles from this shop and found it very quickly.We showed up at this garage with no appointment and were greeted by the owner Mr. Tom. We explained our problems to him and he was very considerate and attentive to our needs.He made a few suggestions and we agreed to have his team take a look at our 2008 Volvo XC- 90.We also informed Tom that we had just had the car serviced at the dealership in Las Vegas and they charged us $1245.38 for the same problem that is re-occuring right now. After having the car for about 20 mins. Tom came back up front and explain exactly what the problem was and how it could permanently be fixed for about $645.00. After we had just been ripped off by the dealer ship we new that they would only try and find another problem and charge us the same if not more and not fix it for a second time.It was a no brainer and we agreed to have Toms shop fix it once and for all and he would warranty the work for 90 days.My wife and I were so happy we found Action Auto. Tom is the most honest and considerate business owner we have ever met.Our car runs better than ever and almost a year later, happy to say the Volvo runs perfect. We highly recommend Mr. Tom and his great crew to any one needing mechanical work done.

Status: Validated
2/21/12|Sunny P.

I have a 05 Honda Accord with 142,491 miles on it and Action Auto just keeps her humming. Had my timing belt, water pump, motor mount replaced and oil changed. I love that they only fix what is needed and always do a awesome job. Plan to keep this car for at least another 100,000 miles and I know Tom and his staff will get me there! Always make me feel confident that my family is safe and their prices are fair.

Status: Validated
11/30/11|Harriet C.

Tom is the most honest mechanic I have ever known. Our entire family with 4 vehicles always put our trust in him. My suburban failed the emissions test for an electrical problem. It could have been a costly repair (or made into one) but Tom found the "fuse" replaced - no charge and had me back at the teting station the same morning! Wow Definitely the highest ratings from me!

Status: Validated
11/28/11|Robert U.

I have been using Action Auto for several years now. I showed up without an appointment, Tom recognized me by name. He fixed my minor transmission problem quickly. They are knowledgeble and honest. I highly recommend their service to anyone!

Status: Validated
5/26/11|Michelle G.

Ok, so I couldn't believe any repair shop could have consistantly the highest rating. But I have to say that I too, am adding a "5" rating to Action Auto Repair. I needed a new transmission, and was not going to have it done. I spent a month looking for a new vehicle, and decided mine was better then anything out there. So I found Action Auto after doing some research. Tom is amazing. He went way above and beyond for me to make sure my truck was fixed perfect. All without any extra charge. I can't say enough about him and his employees. You STILL can find an honest mechanic. At least one. Thank you Tom!!! I wish I could give you a 10.

Status: Validated
5/10/11|Kathie J.

We took our truck to Action Auto on Sunday, and dropped the key in their "Early Bird" drop box. The check engine light turned on and the truck went kaput. Tom from Action called early Monday morning and told us what the problem was a transmission solenoid. They did the repair along with a oil change as requested. The truck runs great as if it was brand new. Thanks to Action we're back up and running in less than one day. We have also brought our other vehicles to Action Auto as well. We highly recommend their service. They wont steer you wrong.

Status: Validated
9/15/10|Lori P.

Action Auto has always been my families and companies go-to place, when something is wrong with one of our cars. Tom, the owner is helpful and knowledgeable when it comes to what is wrong with your car. The service has ALWAYS been great, fairly priced and always done on time and done right, the first time. I would recommend Tom and Action Auto to anyone in the valley who needs someone you can always count on.

Status: Validated
7/14/10|Philomena P.

I had a problem with my A/C and took it to Action Auto Repair. I spoke with Tom who not only explained to me what the problem was, but he also drew a chart, give me a quick course in auto 101 and showed me exactly what the problems were. He was very honest and forthright and rather than charge me an excessive amount of money for work that might not work, he offered fair and reasonable alternatives. Action Auto will forever be my auto mechanics.

Status: Validated
9/1/09|Ronald S.

I would like to take this opportunity to thank all of the guys at Action Auto Repair. Not only did they made me aware that I needed a transmission flush and the benifits of doing so, they performed the flush in a very proffesional and timely manner for a very reasonable price. I will not hesitate in the future to take all my maintenence and repair needs to Action Auto Repair.

Status: Validated
4/24/09|Michael F.

Our truck was just serviced by Action Auto Repair, and as noted by my neighbor earlier, they provided excellent service, and very reasonable prices to go along with that! Much cheaper than our corner service station. I highly recommend Action Auto Repair.

Status: Validated
1/5/09|Debbie R.

We have been getting our autos repaired by Tom @ Action Auto for over 10 years. They are always very professional, friendly and HONEST! You can always trust that the work that is being done is necessary and they will let you know if there is something that doesn't need attention right away. Our vehicles are always ready when they say they will be. I always recommend Action Auto to people and will continue to do so.

Status: Validated
12/7/08|Bob K.

I had a person replace my clutch. Then the car was running very rough. Plus loud noises from the right side. Action Auto looked over the car, and discovered the computer had not been reconnected, and the rt front strut had not been properly secured. In a short period of time, it was repaired, at a reasonable cost. I used to go to Action Auto, but became dissatified with their service. This was several yrs and a couple of owners ago. I'm very glad to see that the current owner, Tom, beleives in good old fashioned service at decent prices. Bob KNOTTS

Status: Validated
11/26/08|Gary V.

We've been doing business here for about 7 years. They always do an honest job for a reasonable price. It's great to have them to depend on. Now they do maintenance for our daughter's vehicles too.

Status: Validated
11/19/08|Patricia A.

I needed an honest repair shop, being a woman, I felt that repair shops tend to charge or try to cheat me. I went in for a heater hose that needed to be repaired. I was given a good price, they were honest on how much the price of the hose that I needed and how much the labor would be. I told them I would pick up my vehicle the next day and it was ready. I really like this shop and its people.

Status: Validated
11/8/08|Glen B.

Checked the yellow pages for a dealer near me after my 1995 jeep failed emissions.Did not even know they were there.They explained the county program to fix older vehicles that fail emissions.Action auto repair fixed my jeep and it was done when they said it would be done. And they even took it through emission testing for me.Excellent customer service. thanks

Status: Validated
11/7/08|Lloyd N.

We're very pleased with all aspects of doing business with Action Auto Repair. They were recommended to us by Brian at Just Brakes and Alignment and we are greatful to him for his referral. These past few years we have taken all three of our vehicles to Action Auto for various repairs, tune-ups and care. We have never been disappointed. The latest service was to repair our air conditioning in our Yukon. We had it worked on a couple years ago at another shop and that was just one big disaster and disappointment. We're always pleased with their services which are handled in a professional and courteous manner always displaying honesty, efficiency, knowledge and willingness to help us understand the problem. We can say that we would proudly recommend them to our friends because in our opinion they are THE BEST!!! L. L. Noble and D. J. Noble

Status: Validated
10/21/08|Shumaker L.

Having an intermittent "hesitation" when accelerating. Action Auto's knowledge and expertise had my car fixed and running smoothly when in a half of a day. Their service is always friendly and it is my judgement that they truly want to help you.

Status: Validated
10/20/08|Jeff J.

I went to Action Auto years ago and their service has always been exceptional. I forgot about them until we bought a Volvo from a private party with a whole lot of hidden things wrong with it and didn't know where to get the work done. It needed a new turbo, exhaust system and head gasket to name a few. After fixing one thing another went wrong. They stuck with it until every last issue was resolved and charged us a reasonable price on everything. They have been in business for many years and have always done exceptional work at decent prices. My wife and I drive new cars, but when something goes wrong or we need service; we will take them to Action Auto!

Status: Validated
10/1/08|Victoria O.

Great Service. Had to have car repaired for Emissions failure. I was expecting for it to be a lot of money and it wasn't and the car passed.

Status: Validated
9/18/08|David V.

Tom and the crew at Action Auto Repair repaired my Subaru and got me back on the road quickly. They saved me hundreds of dollars versus going to the dealership and the follow up to ensure I was happy with the repairs was excellent. If I can't fix it myself, my car will go back to Action for repairs. Thank you for the promptness and fairness in fixing my car.

Status: Validated
9/5/08|Gregg A.

I'm not truck savvy at all! I know where the gas goes and how to get my music pumping - and thats all I care about. I had an oil leak, what I thought was major and was expecting to pay big bucks. When Tom called me, said the oil filter was loose and suggested an oil change. $41.00 and I was expecting it to be way up there. They could have ripped me off like so many other car repair places - but they didn't. They just got a customer for life!!

Status: Validated
8/17/08|Brenda S.

We have this one and several other cars and have taken all of them to this mechanic, He is great and in all cases has given us a fair price and clear information on what actually needed to be done. In this case our Beetle had overheated a couple times, but in general had symptoms of needing fan repair or replacement. Sure enough that is what it needed and it has been running great since the repair. He also let us know that the car had been in an accident (we knew this) but it was nice of him to point it out.

Status: Validated
8/16/08|Robert C.

Check engine light on! Would have failed emissions. Repaired same day for a fair price.I got lucky. they fixed it within 2 hours, and they drove me home and picked me up.We never spoke about money. That in its self is amazing.First good experience I have had with a car repair in 25 years.

Status: Validated
8/6/08|Rochelle B.

I stumbled upon this repair shop, as they were authorized by my dealer for service. I have not come across an auto repair shop of this nature in many years. Extremely knowledgeable, NOT overpriced, with the latetest in technical knowledge and equipment. I do not take my truck anywhere else anymore!

Status: Validated
7/29/08|Arthur B.

NICE PEOPLE--GOT THE JOB DONE--REASONABLE TIME---ACCOMADATING--HELPFUL--

Status: Validated
7/26/08|John D.

This is the BEST repair shop in the valley. Their prices are reasonable and they have the customer's budget and concerns in mind. Last time I had it in, my car was stalling out, and they quickly found the problem. If you want an honest, reliable shop, this is the place to take your auto!

Status: Validated
7/22/08| .

We started taking our vehicles to Action Auto Repair about a year ago and have finally found someone who we feel cares about quality service. Tom and his crew are great about explaining what the mechanical issues are, options for remediation, and future impact of of any repair. They are friendly,professional,knowledgable, and customer service oriented. We will continue taking our vehicles to Action Auto and feel at ease with spreading the word about what great work they do.

Status: Validated
7/21/08|Leo H.

I have a 1991 Chevy Caprice Station Wagon that did not pass the emissions test because it was running too rich and emitting too much carbon monoxide. I was recommended by Maricopa County to take it to Action Auto Repair. This was my first time taking my car to Tom and his Team of experts. While every two years before, I failed the emissions on the Catalytic Converter and had to always replace it with a new one. Two years ago I replaced it with the Midas converter. When I took it there this time I was told that the "catalytic converter was replaced not too long ago" and that it was OK. They said that the EGR Valve and a Tuneup would resolve the CO problem. Their estimate for the work was over $950.00. When I took it to Action Auto Repair, they checked the entire car over and I was told that the Catalytic Converter was not working properly. I asked that they give my my car the complete checkup to see if there were any other problems. The results were that by changing the catalytic converter and a new fule filter, the car passed the emissions test and nothing else was needed. This was GREAT because my "Old Faithful" has over 222,0057 miles on it and it runs better then ever. Thanks to Tom and his Team of excellent mechanics, I now have a place I can take my car to in the future and know hat it will be repaired correctly and without any unecessary repair bills. It is extremely hard today to find an excellent mechanic that knows what they are doing and doesn't "take you to the cleaners" with unecessary repair bills. Thanks again for taking good care of ME and my 1991 Chevy Station Wagon. We will be back to see you in the future. Leo J.

Status: Validated
6/23/08|Steve J.

I was referred by a coworker to try Action Auto 2 years ago. At the time, I had bought a used car and just had a dealership shop mechanic tell me that my car needed about $1000 worth of replacements and repairs, including new belts. Then, I took it to Action Auto and after they looked at it, they said that the previous owners had maintained it well and nothing was needed other than an oil change. Tom and his mechanics at Action Auto honestly told me that the belts appeared to be newly replaced within the past year. They did not try to sell me things that I I didn't need. I've been taking my vehicles there ever since. They are honest, very thorough, and easy on the wallet!

Status: Validated
6/23/08|Dave C.

I've been going to Tom at least 10 years. Honest, reliable, makes sure it's functional without unneeded repair. Let's me know what may be coming up to work on, and what I can live with to avoid extra $$ right now. I've been driving 44 years, and this is THE BEST shop I've seen.

Status: Validated
6/23/08|Sandra G.

Ordered and installed armrest. The best place to take your car for any kind of service or repair. Work will always be done right and prices are always fair. I have been going there for at least 10 years.

Status: Validated
6/4/08|Irvin H.

I have had my car serviced at "Action Auto" for several years and have received excellent service. I recently took it in for just an oil change and the service was prompt and courteous. I highly recommend 'Action Auto.

Status: Validated
6/1/08|Chuck & jarita C.

Tom and his crew are the very best! We recently thought we had a blown head gasket. Everything pointed to this major repair but Tom spent the entire day getting to the bottom of the problem to make sure that's what it was, and it wasn't. It was actually a new part that we had just installed that was not working properly. Any other shop would definitely not have taken the time to find out what was really wrong with our car. We have been using Action Auto for many, many years and will continue to do so!! Thanks guys!!

Status: Validated
5/21/08|Dennis B.

These guys are great! They fixed my brake problems perfectly. They have fixed problems three dealerships were unable to even diagnose correctly.

Status: Validated
5/20/08|Jeannette S.

I have used Action Auto for all my auto needs and find them very reliable with quick service. The thing I like most is they don't try to pad the bill with additional charges for things I don't need.

Status: Validated
5/14/08|Kathy H.

We were on our way back home to Crested Butte Colorado and the thermostat on our car went out and had to be towed back to Phoenix (approx 40 minutes). Action Auto Repair fixed our vehicle quickly; they were very knowledgeable and friendly and fixed it same day. If I lived in Phoenix area, they would be my auto repair place

Status: Validated
5/13/08| .

Great service! All I needed was a quick oil change. The service was completed quickly, but what really impressed me was that they had time to check my antifreeze with a multimeter. Tom advised that my antifreeze was broken down and needed replacing. A process, electrolysis was taking place that could do major damage to the entire cooling system including the radiator and heater core... I had them replace the antifreeze. The truck actually runs cooler. Thanks for your expertise and genuine concern.

Status: Validated
5/2/08|Terry W.

I have had work done on 5 different family members vehicles for over three years. I have never had a problem with Action Auto

Status: Validated
4/30/08|Casey L.

We've been using Tom and the guys at Action Auto for several years and they never fail to perform top-notch work on both of our cars. They've done everything from oil changes to replace an engine, and they're fast and very fairly priced. We wholeheartedly recommend Action Auto as one of the best repair and maintainence garages on the NW side of Phoenix.

Status: Validated
4/20/08|Ginger W.

After having been to another well known shop in the valley, I went to Action Auto for a "second opinion". The service and pricing were beyond my expectations! They totally repaired the problem and had the job completed a lot faster than I expected. I would definitely go to them again with my car and have already referred others to them. My car runs better than it has in years!

Status: Validated
4/19/08|Amy R.

Tom and his staff are all fantastic! I first learned of Action Auto when I was managing a car repair program and Action Auto was one of garages under contract. Tom treated every customer fairly, never taking advantage of the program or customers, quickly and effectively resolving any concerns. My family began using Action Auto as a result and we've been pleased with every repair. Prices are fair; work is honest, well-done, and only done if needed; and customer service is top notch. It gives me GREAT peace of mind knowing I have somebody I can trust in the car repair industry. I am confident when recommending Action Auto to friends and family because of my personal experience and because all of my referrals have been pleased with their experiences too. Many thanks to Tom and Action Auto!!

Status: Validated
4/14/08|Dan B.

I have a couple of vehicles which I have had Tom work on over the last 5 years. The analysis of the problem has always been correct, and the work has always been done promptly and correctly, and at a fair price. I've also had a couple of occaisions where I've brought a vehicle in because I thought I had a problem, and they checked it out and there actually was not a problem, so no charge. I've always felt its a good sign when a shop is willing to tell you there isn't a problem, and not try to charge you for something unnecessary.

Status: Validated
4/8/08|Barbara G.

I trust Tom and his crew to take care of my cars and the precious cargo I transport, my boys. From regular maintenance work to the unexpected trouble like failed emissions, they have fixed everything right the first time and at an honest price. As a consumer that's all I can ask for. Every detail is explained so that I know what is going on, even though I know nothing about car repair. Try Action Auto next time you are shopping around for a new shop; they will give you honest, friendly, and fast work for your money.

Status: Validated
4/2/08|Rickman F.

I have been dealing with the folks at Action Auto for a couple of years and have referred several friends to them. I personally have nothing but good to say about their service, quality, and fairness. The referrals which I have made have all good words about their experiences also. Action Auto was actually referred to me by another regular, satisfied customer. It is hard to find an honest mechanic in Phoenix but it would be even harder to find an honest mechanic that is more honest and fair than Action Auto.

Status: Validated
3/20/08|Christina H.

I have been going to Tom and the guys at Action Auto since I was sixteen. My family has used him for years. I know next to nothing about cars so its a challenge for me to describe issues to them. They are really good about it and don't overcharge me. I recently took them to their shop after I had been in an accident (my insurance company had someone else do the repairs) Tom found some things they missed and helped me to get them fixed. I feel safe when I take my car to him or any of the guys there and that means more to me than anything else

Status: Validated
8/24/07|Mike M.

I have had several cars over the last few years that I have entrusted to Tom at Action Auto. Without exception, he has been honest with me, done the work correctly the first time and charged me a fair price. Occasionally, I would think I have a big problem and Tom makes a minor repair or adjustment to fix it. Recently, my son went to a different shop. What a mistake! They caused over $500 in damages due to their negligence that Tom ended up correcting for us. I can't say enough about Action Auto and Tom O'Kane. I trust him with my cars.

Status: Validated
2/12/07|Dennis B.

Action Auto is that shop that everyone hopes for. Honest and competent! They alway give a fair assessment of what is needed. They will even talk you out of something if they don't thing it is necessary! I've been taking my vehicles to Action Auto for over 10 years and they've always done a top notch job.

Status: Validated
2/7/07|Kulvir R.

Words can't describe how good Action Auto Repair is. I have literally saved over a thousand dollards by going to them. Ever since, I have referred three of my colleagues who are just surprised that auto repair shops like these still exist. I was lucky enough to find them via yellow pages and now I have made it a point to refer all my friends and colleagues to them. Tom and his entire team are a blessing!! Keep up the good work.

Status: Validated
1/25/07|Thomas S.

Always takes great care of my vehicle and service is quick and efficient. Whenever there is a problem, they will take the time to explain what's wrong so that I can understand even though I have little mechanical knowledge. I've referred all of my friends and I would gladly do so again.

Status: Validated
1/20/07|Jeff Y.

Highly skilled mechanics who actually do all the maintenance on your vehicle as required. They use top quality parts and service. They are priced much less than dealers, but are certified to do all repairs. I would never go to a dealer first without going here first. I have been using this shop for over 7 years, reliable and honest.

Status: Validated
1/17/07|Kathy L.

The shop has been very dependable when leaving my vehicle for any work that needs to be done, and accomadating to offer a ride to work early in the mornings and even picking me up when the vehicle is finished. The shop makes no haste in diagnostics of the vehicle to inform me what needs to be repaired, and I know that the quality replacement parts are used in the repair and my car will be repaired quickly. I will continue to take my vehicles to this shop and am happy to refer my friends and family to Action Auto.

Status: Validated
1/17/07|Lynne W.

We have a fleet of 50+ trucks and cars. We started bringing our fleet to Action Auto about a year ago. We are very pleased with the quality of work we receive on our fleet vehicles. We had an account with a "big name" chain repair shop, but found they lacked the customer service and quality of work that Action Auto is able to provide. I know when we bring them one of our vehicles, they will give us a honest assesment of the problem and give us a fair price. I've even brought my personal vehicle in for service with them.

Status: Validated

Action Auto Repair

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