Route 66 Auto Body
validated reviews (4)
Average Av. Rating: 3.3
BUYER BEWARE...they do NOT stand behind their lifetime guarantee. Only 300 miles out of their shop my car broke down on the way back home to Denver. The shop owner hung up on me when I called him from New Mexico explaining that the car needed to be towed…
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BUYER BEWARE...they do NOT stand behind their lifetime guarantee. Only 300 miles out of their shop my car broke down on the way back home to Denver. The shop owner hung up on me when I called him from New Mexico explaining that the car needed to be towed and I was stranded because his shop did not repair the car correctly from the accident. Looks like the guarantee only takes effect when you get an attorney and your insurance company stops payment on the checks that have been issued!! BAD FAITH!! BAD SHOP!! Extremely poor customer service!!
Response: (7/3/12): Route 66 Auto Body takes customer service and quality of repairs very seriously. Naturally, Jean’s concerns are a concern of ours. We value all of our customers and do our very best to address each of their concerns. We guarantee our work and back it with a lifetime warranty on labor and paint for as long as you own your vehicle. –Tony Valencia, Owner
Customer Service was fine, the actual work done on my vehicle was satisfactory but I feel like the computer-generated number of labor hours far exceeded the amount of work and manpower put into repairing my vehicle. I feel I was overcharged by at least $100 and that is why I rated this business at a 2.
Route 66 was amazing. This was my first time having any work done on my car and they talked me through what they would do and explained why. The actual cost was less than the invoice, and they even buffed out a slight mark on the side of the car for free while they were working on it. My car looks like new and they were helpful and honest.
The repairs were done on time as promised. Service was friendly and very accommodating. Small follow-up adjustments after job was completed were handled quickly and efficiently - Route 66 Auto Body has a real commitment to excellence. Highly recommend.