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Bell Road Certified Collision Center, Phoenix 85023

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validated reviews (246)
Av. Rating: 4.8


  • 10/13/17

    Great Job ! Everything looks great! Awesome to have my car back, thank you!


  • 9/26/17

    The repairs were done exactly as I expected and I was treated with the utmost courtesy and respect. I wouldn't hesitate to recommend Toyota Collision Center to anyone.


  • 9/13/17

    Great customer service. Very effecient, cordial n professional. Kept me informed every phase of the repair process with Daily emails. The quality of the repair work is outstanding. Highly recommend them.


  • 9/6/17

    I'm very satisfied with the work about the work your guys did on my RAV4. I would recommend you to others if needed. Thank you


  • 8/31/17

    Dave, my contact at Bell Road Collision Center was patient, informative, contacted me daily with updates, and went well above his job requirements. He knew I had recent knee surgery and was unable to pick up my car, so he arranged delivery when the repairs were complete. I found him honest and helpful and would recommend Bell Road Collision Center to anyone needing repairs after an accident.


  • 7/18/17

    Bell Road Toyota Collision Center made this repair so easy! My insurance company had already notified them of my claim, and when I got there, they called Enterprise Rent-a-Car for me to come pick me up. I got regular updates of the repair and they were done earlier than I expected. Everyone was friendly and helpful--considering I needed the repair, this was a great experience.


  • 7/13/17

    This was a great experience. Staff were professional and friendly. The updates on the progress of the repair were great. I'd recommend the business to my friends.


  • 6/23/17

    I was involved in a small fender bender with another driver at fault. I dealt with their insurance and got an evaluation from their estimators. I brought my Highlander to Bell Road Toyota and asked Kent to help me out with a more thorough estimate, He did a great job…
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  • 6/23/17

    Kent was awesome!


  • 6/22/17

    The Toyota team did a great job and within the time expected.


  • 6/21/17

    Can't even tell my car was all jacked up...they did a great job...


  • 6/14/17

    Very pleased with the whole process of getting the truck fixed to my satisfaction. Everyone I dealt with at the facility was very helpful and gave me positive assurance that the truck would be done in a timely manner. We were from out of town and needed the…
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  • 6/14/17

    Excellent service from the front desk and Ryan. Everyone went the extra mile. Car was bright and shone like a jewel. I had baked on bugs on the front and they even cleaned them off! They even cleaned the inside. I'm most happy with the entire staff. LauraBeth and Carmen were extra helpful.


  • 6/13/17

    After our Jetta was damaged in a collision, Kent and his staff were very profession and accommodating while at the same time very friendly. The finished product was more than we had expected. That is a very nice surprise when getting your vehicle back! We would gladly use them again. Thanks!


  • 5/7/17

    on time, high quality repair


  • 5/5/17

    Bell Road Certified Collision Center did a great job on the repair of my vehicle. Check-in was very efficient and I was kept up to date on every step of the process after that. They helped with my insurance claim and did all the work in a timely manner. This is a very good company when you need repairs and I highly recommend them.


  • 4/20/17

    I am very impressed and glad to see the customer service that Bell road Toyota has put effort to see there customers being taken care of very well .


  • 4/19/17

    I had deep scratches on the front dumper and hood, from a awning falling on my car during a recent storm. The did a awesome job my call look brand-new. Thank you for going the extra mile to make sure everything was perfect


  • 4/11/17

    Very pleased


  • 4/7/17

    They quoted me six days and was able to complete it in four. I really liked the e-mail update notifications of the status of my vehicle (e.g. where they were in the process of fixing it). Great customer service overall, friendly staff, and my car looks like it was never dented in the first place.


  • 4/6/17

    Thanks for everything you where great to work with and did a great job. Thank you.


  • 3/28/17

    Everyone was extremely helpful, they made the process so easy , they were very friendly and kept me updated on the status of the repairs daily. I couldn't be happier with the service I recieved.


  • 3/18/17

    I worked mainly with Carmen and Kent and both provided excellent customer service. The repair was done in a timely manner and it was completed as promised. Actually I was impressed with the quality of the finished product. Thank you for the excellent service.


  • 3/17/17

    PRIUS TWO - HYBRID WAS RESTORED SUPERBLY; ALL WENT WELL. OVERALL RATING BY THE BELL ROAD TOYOTA COLLISION DIVISION IS A "5"! Donald Begalke, Customer

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  • 3/9/17

    The collision center provides superb customer service, keeping me informed at every step of the process beginning with immediately assigning a tow service (Valleywide) for transport to the shop from the scene of the fender-benderaccident instead of needlessly having the car sent to a holding lot. The estimator Ryan…
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  • 3/9/17

    When my insurance company asked me where I would prefer to have my truck repaired, I requested Bell Road Toyota. I couldn't have made a better choice. Kent and the ladies at the desk where very helpful and curtious through the whole process. They kept me informed via email and…
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  • 3/7/17

    Our estimator was Ryan who was very professional he made sure everything was taken care of and the job was done right. Had damage to the truck door that needed the door handle and lock replaced. Door needed to be painted when we picked up the truck you could not tell that it had been repaired. We would highly recommend them.


  • 2/23/17

    Using Bell Road Toyota Collision Service was a wonderful experience! The Estimator (Kent) and the office staff, especially Laura-Beth, were efficient and friendly, and they went out of their way to be helpful. The repairs were very well done with original Toyota parts, and they kept me informed…
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  • 1/30/17

    This was the second time getting my car repaired and Bell Road Collission Center. I was extremely satisfied with the quality and efficient job they did yet again. I would take my vehicle back as well as recommend family and friends. Great customer service and job well done.

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  • 1/30/17

    My car was backed into in a parking lot right before Christmas. Toyota Collision Cebter gave it back to me like new. It even still smells new inside!


  • 1/26/17

    Excellent repair job. Looks like new. Rides like always. So far perfect. And done timely with excellent constant communications!


  • 1/25/17

    My husband and I brought in our car to be repaired after a minor fender bender and our estimator, Kent Francis, was extremely nice and friendly and he went beyond normal customer service. He tried to save us money wherever he could when ordering the new parts our car needed…
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  • 1/19/17

    Ryan was fair with his estimate and it was not as high as I expected. I am very happy with the work done on my Toyota.


  • 12/26/16

    The Collision Center at Bell Road Toyota in Phoenix, Arizona, was so well-organized and on the ball. The worked seamlessly with my insurance company regarding the required repairs and the cost of the repairs. After I dropped the car off with them on the day of the accident,…
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  • 12/3/16

    Overall Bell Road Toyota Collision Center did a very good job repairing my Toyota Prius. They even took care of a recall that has been pending since August of 2016 with the service center. The people in the collision center were very helpful and courteous and very knowledgeable.


  • 11/21/16

    Bell Road Toyota Collision Center comes through again! I am a huge fan of the automated email system they use to keep customers up to date on the status of their repair. A quick email lets me know what stage the repair is in and eliminates unnecessary phone calls. Allowing…
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  • 11/9/16

    Fantastic service. My truck is exactly the way it was before the accident.


  • 11/5/16

    Everything as great. Finished a head of time..


  • 10/28/16

    My car was done perfectly . The fender and paint was done and you would never know it was damaged. I appreciated the e-mails keeping me informed of the progress in getting the fender. And Ryan called me personally twice. your receptionist in your office was kind and considerate. Thanks for your professionalism.


  • 10/17/16

    As a senior citizen 65 years of age and a person who has seen a lot in his day, the one thing we all search for is someone that cares as much as we do when it comes to our possessions. We work so hard to have certain things in…
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  • 10/12/16

    Going through my Auto Insurance when I got to the Body Shop all the Paperwork was ready for me to sign--was kept inform what next stage the car was in and then got a text message that the Car was ready. Very impressed with the overall service --how quick things went and how well the car came out.


  • 10/3/16

    Bell Road Certified Collision Center knocks it out of the park again. Their automated email notifications throughout the repair process let me know exactly what is going on with my vehicle without having to call in daily. Kent was amazing to work with from the estimate to vehicle delivery. Professional…
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  • 10/3/16

    Excellent service. Kept me up to date on the process of my car. I got it back earlier than expected and everyone was pleasant to deal with. Hopefully I dont get into another accident but if I do, I will be going back to Bell Rd Toyota for repairs.


  • 9/29/16

    Repairs were made in a reasonable time frame.We received call that vehicle was ready for pickup. Upon inspection found door electrical harness boot torn in half and wiring exposed between door and body. The front and back doors did not line up properly where they meet at the top near…
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  • 9/17/16

    This shop has been one of the best I have came across.... The employees are super nice.. Will always take my car there for thier service.. Thank you guys!!


  • 9/12/16

    I took my car into the body shop on 9/6 for rear bumper repair and picked it up on 9/9. The body shop restored it beautifully, and they along with Ryan in the Collision Center touched up other places for me which I appreciated as well as giving me…
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  • 9/12/16

    The personnel at Bell Road Toyota Collision Center were very professional, responsive, and pro-active with the communication. I could not be any more pleased with the service I received. They keep me updated with daily communications as to where my vehicle was in the process, and what was next. They…
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  • 9/8/16

    I went to get a quote and some advise about my bumper, instead Ryan went out of his way to resolve my concern. Definitely loved the experience, he is an exceptional employee and I can tell he cares about his customers! I will be taking my vehicle to this location if I ever need too again. Thanks Ryan your the beezneess.


  • 9/8/16

    Ryan at the Collision center ran interference with the insurance company and saved me the hassle. Ryan kept me up to date with the repairs and finished the repairs earlier than estimated. My truck looks better than it did before the collision. Great job and I will use this place every time!


  • 9/8/16

    Ryan and his team were great through the whole process. The staff was really cooperative, and they worked around my schedule to get my vehicle done almost a week earlier than initially projected. Thank you so much!


  • 8/22/16

    I want to say that my experience with Bell Rd Toyota was wonderful.Ryan Moore in the collision center was awesome. He keep me up to date. He was very kind and helpful. He is a exceptional member of your staff. Great job provided by your entire staff


  • 8/6/16

    The whole experience was amazing! I thought I was just going to get an "estimate"! Instead Ryan asked if I could leave my car that day. Before I knew it they had a rental service waiting to pick me up and I was driving a rental car!…
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  • 8/5/16

    Kent was awesome 5


  • 8/4/16

    From the moment I walked in staff was friendly and didn't make me wait long. They called the rental company for me and gave updates each day on the progress of me vehicle. I wasn't originally scheduled by my insurance company to go there but I'm glad I did. My…
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  • 7/30/16

    They were amazing and the staff was so nice! Kent would call me back right away when I had any questions and would send emails letting me know how far along they were on my car. They also got done in the time they had said it would be done.…
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  • 7/19/16

    Excellent work. Looks like new. Delivered very clean - even washed. Could not be happier with the work done.


  • 7/11/16

    Customer service is awful. Took 45 days to fix my car, realizing not entirely your fault, but Ryan never kept me up to date. He stated "next time you hear from me is when your car is done". He was right. Got periodic emails but would…
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  • 7/8/16

    QUICK.....SAME DAY FIX THOUROUGH FRIENDLY BELOW ESTIMATE!!!!! PLUS CAR WASHED


  • 5/31/16

    I sustained about 8K damages from an accident. After 2 Years,not one single problem with my repair. Yes, it took a bit longer because a severe monsoon storm and flood damaged hundreds of vehicles here in Phx. They were backed up about 30 days. I had to have a rental…
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  • 5/20/16

    Would have given 5 cars but but it took longer than expected. But over all it was a very nice job, I would bring another car there without hesitation. I am glad The Hartford recommend you. Thank You, Barry DelRae


  • 5/13/16

    Thank you for a job well done! The whole process was seamless, ie, insurance, rental car & repair. Your team work was impressive. I was given much assurance along the way while my car was in the shop with your updates, and the repair of bumper on my Highlander, was like…
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  • 4/29/16

    Service provided in repairing my Toyota Car was very Excellent. The Team worked out, satisfactorily to meet my needs. Ryan Moore is awesome!


  • 4/14/16

    I had the most outstanding service from the whole staff as they know I am a 911 nurse and they worked hard to get my car back in a hurry. My veterans surely appreciated me at my job:) Thank you so much for al the best work my car looks fabulous:)


  • 4/7/16

    Professional, Courteous and Efficient


  • 4/6/16

    Excellent customer service and informed during every step of the repair process. Fast, efficient service and attention to detail. Any future vehicle repairs I need completed, will be sent to Bell Road Toyota Collision Center without hesitation. Great Job!


  • 3/28/16

    I had my 2011 Toyota Yaris in for repairs here, and it was an absolutely painless process, from beginning to end. Everything was done when and how I was advised it would be. I would absolutely use them again, and recommend them to anyone who needs repairs done.


  • 3/28/16

    The entire team at Bell Road Certified Collision Center was amazing! I received email updates daily letting me know where my vehicle was in the repair process. Ryan also called me to let me know that there would be additional costs added on as some parts were broken during dis-assembly.…
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  • 3/15/16

    They did a great and thorough job on my truck as well as explained everything for me to understand.


  • 3/15/16

    The body work was perfect, could not see where it was repaired. The only complaint I had was that the electrical system must have been disconnected as the clock was way off the time and the hatch area was all askew.


  • 3/4/16

    Professional, courtesy, knowledgeable, considerate, a true pleasure to work with these employees.. Fantastic


  • 2/26/16

    The service was GREAT!!!


  • 2/24/16

    This is the second time I used Bell Road Certified Collision Center to repair my car. I returned because of the excellent service and repair job I received from the first car they repaired. From dropping off the car for the estimate, to them coordinating with the insurance company, to…
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  • 1/8/16

    Ryan Moore, consulting/collision agent was assigned to make the corrections of the damage to my vehicle and the communication process was excellent and timely. Even though the repair was a small job, it consisted of painting the part to match the rest of the larger area, again job well done with a professional approach of a big job!


  • 1/1/16

    Everyone involved with my car was above expectations. Thank you all for making a bad situation better.


  • 12/29/15

    I want to thank you for your professionalism and courtesy regarding the fixing of my Tundra. I know that this time of year everyone wants to be with their families. I want to express my sincere gratitude to the entire Toyota Collision staff.


  • 12/23/15

    Top Notch


  • 12/14/15

    Friendly, fast and the repairs on my car look great!!!!


  • 12/8/15

    They did a great job fixing the rear bumper of my car. I got it back sooner than expected and the collision center here did a good job of explaining everything. They communicated what was being done to my car and when it would be ready in a great and timely manner. Thank you Bell Road Collision Center. You folks did a great job.


  • 12/4/15

    Great job. Everything went smooth. Very professional. Love how it looked.


  • 10/10/15

    I will recommend Bell Road Certified Collision Center to anyone. They kept me informed every step of the way during the repair of my vehicle. My car was washed and vacuumed when I picked it up. The repair was perfect, my car looked like it hadn't been in an accident. The staff was very courteous and professional. I am extremely satisfied.


  • 9/24/15

    I am very satisfied with the service provided at Bell Road Collision Center on Bell Rd, Phoenix. They do an outstanding job. A few years ago we had our other Toyota (Avalon) in for collision repair and an excellent job was done then as well. We highly recommend them!


  • 9/2/15

    Thank you so much for taking such good care of my 4-Runner. It took only a week and I appreciated the follow up almost on a daily basis. It is very nice to know where it was at in the process and what work was being done. …
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  • 8/29/15

    I trusted Toyota Bell road, but at this time that made me a little disappointed. My vehicle rear bumper cover has not been done well. Leaving a large open gap and not complete fully assembly. Parking sensor was not done right....

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  • 8/24/15

    I had a tailgate painted at the collision center. They were very helpful, and concerned about my overall satisfaction with their work. They contacted me about some concerns they had prior to painting. I discussed the concerns and had them continue with the job. The outcome was fantastic, it looked…
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  • 8/21/15

    My experience with Bell Road Toyota Collision Center was worry free and very speedy. All the gentlemen there were very informative and put my questions and concerns at the top of their priority list. I would recommend this shop to anybody!


  • 7/30/15

    I had a front bumper replaced due to hitting a pole. The service was great from beginning to end. Very pleased at the outcome. Loved getting a text as to the status of my vehicle.


  • 7/14/15

    I have always taken my Matrix when it needs service or body work. I will continue to use Bell Road Toyota!!!!


  • 6/8/15

    The work was done to my satisfaction, and everything was handled in a professional manner. Bell Road Collision Center made the experience an easy one by handling the rental car contact and all insurance matters for me. Basically, all I had to do was drop off a car that needed to be repaired and pick up a completely repaired vehicle.


  • 5/21/15

    My car was hit and received five-thousand dollars of front end damage, the other drivers insurance paid for my repair and referred me to Bell Road Certified. 1st, this shop handled all aspects of my repair, even towing my car to the shop from my house. The kept…
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  • 5/14/15

    Excellent service from beginning to end. Courteous staff and efficient. Thanks


  • 5/7/15

    The work is the best I could hope for. I have been to Bell Road Toyota 3 different times now and would highly recommend them. Can't think of anything they could do better.


  • 5/1/15

    Not only did Bell Road Toyota do a beautiful job, but it was done quickly and professionally. They emailed me daily updates, and when I called with questions they got me in touch with the guy supervising my car within minutes. I couldn't be happier with the job they have done.


  • 4/30/15

    The entire repair process was handled professionally by everyone at Bell Road Toyota Collision Center. The estimate for the repair work was quick, dropping off and picking up was easy and the paperwork was a breeze. The repair looks like new. I liked the texts keeping me informed of the…
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  • 4/24/15

    Very quick service. They took care of everything from start to finish.


  • 4/23/15

    Professional service from start to finish. Job finished quickly and with like-new-results.


  • 4/8/15

    Ryan at Bell Road Toyota was so great to work with. He constantly kept me up to date on the status of my car. Ryan went above and beyond for me!


  • 4/3/15

    This body shop communicated with me both by email and phone. They kept me up to date on the progress of the repair and the predicted completion date. The repair was done within the time that the insurance co. specified. The repair made it look as good as new. Very solid shop to deal with. I recommend them.


  • 3/20/15

    Ryan at Bell Road Toyota Collision kept me in the loop on what was going on with car at all times. Even though the shop was busy and the another parties was paying for the damages to car, they treated me like I was the only customer in the building. Class act shop. Thanks again for the help.


  • 3/19/15

    always great service


  • 3/18/15

    Very professional service and my Scion looks brand new again. VERY good paint job on bumper!!


  • 3/17/15

    you guys did a spectacular job. Thank you for making my car look brand new and your amazing customer service!


  • 3/15/15

    Ryan is extremely helpful and giving notification on time. Also explaining CAR situation and suggesting best thing which suits for customer. The car was fixed exact on time.


  • 3/5/15

    Ryan Moore was courteous, straight forward and did what he said he was going to do. You can't ask for more than that in any business.


  • 3/4/15

    After my accident, I decided to take my 2013 Toyota Yaris to the Bell Road Collision Center because I thought they would repair it better than any other collision center. I was more than satisfied with not only the repair, but how well I was treated by Ryan Moore. He…
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  • 1/28/15

    Ryan at Bell Road Toyota was so great to work with. He constantly kept me up to date on the status of my car and was always so quick to answer any of my questions.


  • 1/25/15

    Wonderful!


  • 1/21/15

    Great place. Everyone is very nice & helpful.


  • 1/13/15

    Very caring and polite staff. Kept me informed of process..


  • 1/12/15

    Disappointed overall in the quality of the work. Just painted over a number of chips in the paint. Maybe sanded out 1/2 of the chips. This was a brand new car with no issues prior to the incident.

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  • 1/6/15

    The repair was a big one and took over three weeks. Communication from the shop was good in the beginning but poor over the last 10 days, especially in returning my calls. After working on my RAV for almost a month, I finally got it back and the car looked good.…
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  • 1/5/15

    Even though they knew I was paying for rental while my car was being repaired I had to wait over 5 weeks for the repairs. Excluded driver hit my vehicle and they didn't even offer to fix it more quickly. 1500 dollars later and they didn't even offer to fix…
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  • 12/26/14

    Very helpful and courteous


  • 12/22/14

    Great Experience !!! Ryan kept me informed during the whole process, and did a great job on my car... Way to go Bell Road Collision Center.. You're Great


  • 12/19/14

    Bell Road Collision Center worked with my insurance to make my repair experience completely stress free for me. I was constantly kept up to date on the status of my car through phone calls and emails. If I need a collision center again I will use Bell Road Certified Collision Center again! Thank you!


  • 11/20/14

    Very good service. We were kept informed of progress of our repair and the repair was done in a very reasonable amount of time. bRT also worked with our insurance and we didnt have to do a thing.


  • 11/14/14

    They were courteous, competent, and quick with the repair


  • 11/12/14

    My vehicle was damaged in a very low speed collision with a bicycle and I brought it in for repair at my own expense. The staff (I worked with Ryan) was friendly and they got right to work evaluating the damage to my car. I got an estimate…
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  • 10/23/14

    Here we go, Look no further, just make your appointment here at Bell Road Toyota. A little over a month ago during the crazy rain we had, on my way to work I had hit a man hole cover in the road, needless to say it really messed up my truck,…
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  • 10/15/14

    I like the e-mail progress reports. Ryan Moore was very professional. Excellent 5 repair work. I highly recommend Bell Road Collision Center.


  • 10/13/14

    I left my SUV for repairs on Monday and received emails almost daily on the status of my automobile. This was a great experience. Picked up my vehicle on Friday and it looked like new. Great customer service and I will definitely use them again if I have a need.


  • 9/30/14

    Excellent Service.


  • 9/25/14

    Quality repair in a timely manor.


  • 9/21/14

    Everything was done on time and I was very satisfied with the quality of the work performed and helpful personnel there. Good job!


  • 9/20/14

    Outstanding service & outstanding work. Ryan Moore along with everyone else that came into contact with went out of there way to make this fast and easy. All work was even done a day early. Thanks again to all involved!


  • 9/17/14

    The actual model of the car was the FRS. However this bodyshop was slow, very inconsistant and inconsiderate with the customers time. Also, they blamed most of the issues/delays to State Farm, saying that they were the ones with their own issues, while they actaully were assisting us through the…
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  • 9/5/14

    The employees from toyota aré the best. So profesional with Hi quality And I'm si happy let them fix my truck. Thx again


  • 8/14/14

    Everyone was great, good communications, got questions promptly answered. Nice clean shop & waiting area. Hope I don't have to go back any time soon!


  • 8/10/14

    Great service, seamless repair.


  • 8/8/14

    I loved the repair and the customer service! Thank you for such a great experience...and thank you for washing my car too


  • 8/7/14

    I bought my 08 highlander to the Toyota dealership off bell rd in Phoenix AZ. I had rear end damage. I bought it in early on Wednesday and got it back the next Wednesday. I thought it was a little long but they did a good job. All though they forgot to replace a few things and wouldn't replace my tire that got punctured.

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  • 8/4/14

    Ryan Moore did a great job. He was very honest and told us exactly what to expect. He kept us informed on the status of the repairs. The completed work was even better than expected. I would highly recommend him and Bell Road Toyota Certified Collision…
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  • 7/31/14

    Outstanding! Working with Ryan Moore was a great experience. What a pro! As out of towners, getting our fender bender fixed between trips to AZ could have been a real challenge. The work was beautiful and was completed on schedule. The long distance communication, coordination and service were excellent! My…
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  • 7/29/14

    They did great work on the repairs of our body and glass after hitting an elk. They even had it done a week earlier than promised!


  • 7/29/14

    Very friendly and professional. Amazed at how beautiful it looked when I picked it up. Works great! Staff are friendly to work with. No pressure.


  • 7/17/14

    Great service! Friendly, quick, and easy. Considering I was there as a result of a car accident, it was a pleasure how attentive they were to my needs. I hihgly recommend them and, heaven forbid I need to in the future, I will always return to them for their service.


  • 7/9/14

    The service and promptness of Bell Road Toyota collision was amazing. Extremely professional, and courteous.


  • 7/7/14

    Ryan, our contact told us that our car would take approximately 7 days to fix, because of the July 4th holiday and all. We were ok with that. We were amazed when he called us on the 3rd and told us the work was done and we could pick up our car. Two days and done, we appreciated the efficiency and professional work that was done.


  • 7/1/14

    Fast, efficient, professional


  • 6/26/14

    Collision repair fast & quality work!


  • 6/20/14

    Amazing work and customer service! Wouldn't go anywhere else!


  • 6/16/14

    Bell Road Collision Center repaired the passenger side of my IS250 Lexus from the front fender to the back wheel. The repair took 12 days during which Ryan, the repair coordinator, kept us fully informed on the status. We are very pleased with the results and service. Thanks for a great job.


  • 6/8/14

    I was surprised at the speed of the repairs and also the quality which was excellent. They corrected and delivered as promised. I would not hesitate to refer or use again if necessary. Everyone at the office was exceptional. A very good experience. Thank you. …
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  • 6/8/14

    I recently had my Rav4 repaired at Bell Road Certified Collision Center, due to it being hit by flying debris on SR51. After having the estimate done, I arranged with Bell Road Certified Collision Center and my insurance company to have the repairs done. I took my vehicle in on the afternoon…
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  • 5/12/14

    Great Customer Service and friendly people. kept me informed of progress and delivered when promised. Work preformed as per quote. job looks great. Would recommend to friends.


  • 5/8/14

    I could not be more happy with the work that was done by Bell Road Toyota. I was kept up to date by e-mail(my choice) notification on the progress of my car. When I picked up my car they hade done a full detail of the vehicle, both inside and out. I would recomend the shop highly.


  • 4/21/14

    The service was prompt and friendly. They kept me informed every step of the way.


  • 4/8/14

    thanks to Ryan and all the staff for making my repair and rental car arrangements so smooth.


  • 3/28/14

    Randy was wonderful to work with as well as the adm. employee. I was elated when my vehicle was finished 3 days early. I would feel comfortable sending anyone to Bell Rd. Toyota


  • 3/28/14

    The service was excellent! I loved the email updates and phone calls. I always knew what was going on with my car and had no worries.


  • 3/17/14

    Bell Road Toyota did an excellent job on replacing my tailgate. They were able to take a used one and made it look like it was brand new. Ryan was very professional and treated me with a tremendous amount of respect.


  • 3/7/14

    They did a fantastic job. Car looks like it should considering it was brand new when we bought it 2 weeks ago. Car sat on the lot for a year, and as a result of people looking at it and the car being moved, it ended up with some minor…
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  • 2/23/14

    My automobile was repaired far better than I had expected. This shop has top notch specialists and are customer oriented. They updated me along the way. Class Act.


  • 2/15/14

    The technician had a difficult time removing the old parts without damage to the surrounding paint, which caused a one day delay, and some paint touchup. However, the results of the repair and paint work was excellent, which mattered the most to me. The limited warranty is very good.


  • 2/14/14

    The service was great, the people very professional, and polite. They kept us informed of the progress on the repairs and the truck looks as good as new now.


  • 2/4/14

    Repair was top notch. Mechanical and paint perfect. Even did an interior detail.I would definitely have collision work done at this shop.


  • 1/23/14

    A great experience dealing with a collision center. They took care of contacting the rental car company when we dropped off, sent us email updates at each phase of the repair and worked with us to arrange pick up after repairs were complete. The vehicle looked just as it did when we drove it off the lot when we purchased it!


  • 1/14/14

    We are very satisfied with their work and notifying us every step of the way on the progress of the repair.


  • 12/22/13

    They were great from start to finish. I was able to get in within an hour for an estimate and out the door within an hour once I came in. Ryan Moore was very helpful and kept in touch with me the whole time to let me know how long…
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  • 12/21/13

    Very easy to work with and took care of everything completely. Minimal paperwork and hassle.


  • 12/4/13

    Nice job looked like it was when I bought it. A bit of a drive from where I live but worth it. Thank you Bell Road Toyota


  • 11/27/13

    Excellent service


  • 10/2/13

    i was very pleased with the repair to my venza..they were so helpful with emails and phone calls keeping me aware of the status of my car..i have used them before and highly rec. them..


  • 9/16/13

    Dave and the team at Bell Road Collision Center were amazing! The Service was great and my Murano looks like new again. Dave kept me updated on the progress of my repairs and I received follow up emails too. The process was easy and there were no surprises.…
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  • 9/7/13

    Excellent service from the first contact. The receptionist and the estimator are first rate at their job. As far as we can tell, the workmanship quality is excellent too.


  • 9/5/13

    Great customer service. I received email updates through the entire repair process and the work was done quickly and beautifully. Thank you so much


  • 9/4/13

    My Tacoma 4 wheel drive was hit on the passenger front near the headlight in a collision and Dave Bagley at Bell Road Collision Center seem to understand it better than the other locations that had estimated my work needed. So I decided to have the repairs done there and…
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  • 8/31/13

    i have had exp. sev. times with this company and have been very satisfied every time..from keeping me informed on progress to picking me up believe his name is don to the recept. and of course steve..made it very easy .. only complaint i can say is the customers comfort for those waitng..no cold water bottles offered ..some forms of refreshments..in our az. heat.. will be very sorry to see steve leave..

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  • 8/26/13

    Steve and the Team at Bell Road Certified Collision Center are AMAZING!They went over and above what needed to be done, to ensure that the repairs were done correctly.Not only were the repairs done as stated, but they also cleaned the mess I inadvertently made trying to hold things together…
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  • 8/23/13

    Completed within stated time. Did not exceed dollar estimate. Good communication during process. Excellent work. Vehicle looks like new again.


  • 8/22/13

    Steve Adams and the staff did a great job for me. From the day I got my estimate til I picked up my truck was all professional and friendly. As much as it sucks to have an accident it was easy to deal with at Bell Road collision. Thanks Steve


  • 8/13/13

    The service met expectations, but nothing that was extraordinary. The service agent really could use some customer service up training. The first day I thought ok everyone one has a bad day. The second interaction was the same and by pick up I thought this guy needs a job change…
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  • 7/29/13

    My experience was great from the day I dropped the car to the day I picked up the car. They did a great job and the people are friendly. Thanks


  • 7/29/13

    My experience at Bell Toyota was excellent. Steve Adams was very professional.He handled my case rapidly. Sure liked Henry-my Toyota ride. This is the place to go------


  • 7/3/13

    They did an excellent job repairing are Kia. We are very happy with their work. A+++++


  • 6/12/13

    The Bell Road Toyota Collision Center did a very fantastic job on the repair of my car. They kept me posted on the phases of repair, which I appreciate very much. The repair was done on time.


  • 6/10/13

    My car was promptly repaired and the work done on it was excellent. Mr.Dave Bagley did a superb job in handling all the details of the repair in coordination with my insurance company. I am extremely pleased with the results and would recommend Bell Road Collision Center to anyone in need of their service.


  • 5/4/13

    I had purchased my new Tundra several months prior from Bell Rd. Toyota and the first of April got caught in a crazy bad sandstorm. I damaged all the glass and much of the paint. I was pleased when my insurance recommended Bell rd. Toyota for the repairs. They did…
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  • 3/28/13

    Excellent. Got the vehicle repaired ahead of schedule and the work looks fantastic. Even assisted with returning the rental.


  • 3/14/13

    They kept in touch with me the entire time, which I appreciated. My car was done when they said and in great condition. I would refer family and friends here.


  • 2/8/13

    They did an awesome job! Everything was done days earlier then expected and they let me know every day what progress had been done to the vehicle. I'm so pleased.


  • 2/8/13

    Dave in the collision was right on top of getting me written up and in a rental car, he kept me informed daily on what was going on with my car and when he expected to be completed. Great Job Bell Road Toyota!!!!!!!!!


  • 2/7/13

    The overall work look good but I would just like to let you know you need to learn to listen to the customer and not just worry about money I ask for all of the emblems not be put on to my truck because I was told they would be…
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  • 1/30/13

    I had a great experience I felt very informed on the status of my car. Steve kept me informed and provided great costumer service and professionalism. I would recommend Bell Road Collision center to everyone I know!


  • 1/8/13

    I was very impressed with my experence. Mike was very informative, answering all my questions.I was sent periodic e-mails letting me know what stage the repair was in and when it was ready for pick up.Excellent quality and a quick turn around time. It was great!


  • 12/25/12

    Car looks great, Steve with the service center stayed in contact with me the whole way from drop-off to pick-up. A great fix, and excellent customer service all in one.


  • 12/23/12

    Great experience


  • 12/20/12

    This collision was outstanding. I have taken my car here twice now and have received excellent service, they fixed my vehicle perfectly, and treated my with the upmost respect throughout the process. I have even taken my vehicle to this location for a second opinion and when my vehicle was…
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  • 11/1/12

    The body shop technicians did an amazing job repairing front end damage to my Matrix after running over a wheel on the interstate. I was kept informed of the process from start to finish and so was my insurance company. There were no surprises. I would deinitely go back to the Bell Road Toyota Collision Center again.


  • 10/31/12

    I selected Bell Road Toyota because the vehicle was purchased there and all maintenance is performed at that location. I was extremely pleased with the service provided, it was a real pleasure to deal with Steve Adams because of his professionalism and genuine concern to provide excellent service. I highly recommend this facilty for all automotive services.


  • 10/28/12

    Bell Road Toyota Collision Center did a really nice job reparing my Rav4. Service personnel were really nice dealing with. My Rav4 looks like new; great quality work.


  • 9/28/12

    work completed when they said it would be. could not tell it had collision damage.


  • 9/13/12

    Because the service is so much superior to other service centers closer to my home, I drive from the other side of town passing a few other Toyota dealerships on the way to purchase, service and repair my cars at Bell Road Toyota. So, when my brand new 2012…
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  • 9/12/12

    The Bell Road Toyota Certified Collision Center did an excellent job of repairing my car after my accident. I was kept informed by e-mail of exctly what was being done. I thank Robert Randall,and his associate, Mike for all heir good work


  • 8/14/12

    Bell road Toyota did a great job and completed it on time.


  • 7/25/12

    AWESOME!


  • 6/29/12

    We recently had our Saturn Vue repaired in your shop and from the beginning of my meeting with Steve, going over the estimate to the date of pickup I can say that my experience was done professionally and efficiently. I was notified of everything that was being done by…
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  • 6/27/12

    The whole process of repairing was very professional


  • 6/25/12

    They repaired the entire right side of the vehicle, but the power mirror was never checked and does not work. The vehicle was completed last Wednesday and I picked up up this morning the following Monday. Why did no one check out the right side features? I give a poor mark for not following up in checking out all of the equipment...

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  • 6/22/12

    Wonderful work, car back to original shape. Thanx :-)


  • 5/16/12

    Everyone at the shop was polite and very helpful. They sent emails keeping me updated on the progress of my car, which I really appreciated. I am very pleased with both the service I received and the work done on my car.


  • 5/11/12

    Bell Rd. Toyota took great care of us. They communicated everything as it happened and took care of dealing with the Ins. Co. Great work on the care and in customer satisfaction.


  • 5/10/12

    Excellent service/ repair and communication


  • 5/4/12

    Received good service. Updated information on status on my vehicle. Individual was courteous and helpful during work completed. Would use them again.


  • 4/30/12

    Fine


  • 3/30/12

    Steve Adams was very professional & very quick in ordering the parts needed & even called in for the rental car before I got there to drop my car off.


  • 3/27/12

    i love bell road toyota for these reasons, #1- efficiency #2-fast service #3-caring attitude #4- fair prices #5-thouroughness. I now also think highly of the body shop, after finding need of these services. I totally reccomend Bell Road Toyota for all Toyota needs. The employees made me feel wanted and were very nice.


  • 3/23/12

    The entire process was very well organized and pleasant. The email updates on the process allowed me to be updated as to the status of the repairs. Work was excellent and the car was ready ahead of schedule.


  • 3/22/12

    great service and they had the repairs done on time. they kept me up to date with the process and thru the phases of repair. i would reccomend them to family and friends


  • 2/4/12

    Bell Road Collision did an excellent job! Every detail of the work was excellent in my opinion. The customer service was outstanding, from the moment I walked through the door, from start to finish. Special thanks to Bob Randall, who made me feel confident the work would be done in…
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  • 2/3/12

    Very positive experience. Not knowing where to go, I chose a Toyota dealership w/body repair facilities. Could not be more satisfied with service and results.


  • 1/9/12

    Wonderful service and great communication throughout the entire process. I felt like I always knew what was going on with my car and that is was being taken care of.


  • 12/5/11

    body work left front


  • 12/5/11

    I was very happy with the body work done on my Rav4. I had damage done to a door and opposite rear vender well. Bell Rd Toyota Collision Center kept me updated on the progress and did an excellent repair job. It is impossible to determine where any damage was done and I recieved instructions on how to maintain the paint job.


  • 11/28/11

    Got two quotes for repairs and the difference between third party and Toyota repair was $2.00 and that was because the city tax charged by the two shops. I felt that having service done at the Toyota gargage was preferable. The car when finished looked brand new. I was very pleased with the service and job done on the Prius.


  • 11/28/11

    Did an excellent job on the repair and it was ready on time. Highly recommend them!


  • 11/23/11

    I came in for a collsiion repair to the front bumper. The repair was handled extremley well. I was provided regular updates on the status. The body shop handled the claim directly with the Insurance company. The car was available after the repair at the promised date and time. I would recommend the body shop especially since its the toyota certified collisiion center. The repair work also has a lifetime warranty.


  • 9/1/11

    Very happy with the promp service no hassles, work performed was perfect from a rear end collision. Truck was done faster than i expected.


  • 8/12/11

    Excellent service, quality repairs, very friendly personnel. Highly recommend!


  • 8/10/11

    GREAT SERVICE AND JOB WAS COMPLETED 3 DAYS EARLY. FRIENDLY STAFF AND THE CAR LOOKS LIKE NEW. HIGHLY RECOMMEND BELL ROAD TOYOTA FOR EVERYTHING!


  • 8/9/11

    VERY GOOD SERVICE AND COMMUNICATION WAS VERY GOOD, ON A SCALE OF 1 TO 10 I RECIEVED A 10 SERVICE.


  • 7/20/11

    BOB WAS VERY PROFESSIONAL,AND HE CALLED BACK TO GIVE ME ALL THE INFORMATION I NEEDED, AND ANSWERED ALL OF MY QUESTIONS IN A PROFESSIONAL MANNER. MY CAR WAS AVAILABLE FOR PICK UPON TIME AS WELL. I HAVE BEEN DEALING WITH EITHER BUYING NEW AND USED VEHICLES WITH BELL ROAD TOYOTA…
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  • 6/23/11

    my car was repaired very quickly and the service was done in a very professional way. I have no complaints and am happy to of found this repair shop.


  • 6/22/11

    Rear bumper replaced and it looked like new again.


  • 6/20/11

    Everyone at the body shop was extremely efficient and friendly. I appreciate their excellent customer care.


  • 12/10/08

    Delivered on time.


  • 12/5/08

    The pickup looks great. Paint and trim work was so well done that I couldn't tell it from when the vehicle was first purchased. When picked up, the vehicle was clean inside and out. The office personnel were friendly, courteous and helpful. The customer areas were clean and bright.


  • 12/4/08

    Did nice job. All work looks great. Said it would take 4 days and it took 4 days. Thanks


  • 12/3/08

    The car really looks great! The turn-around time was brief and the service has always been professional. I really appreciate the way I was treated. My contact person Oscar was exceptioal! Thanks again!


  • 12/3/08

    Very timely! I haven't seen my car yet, but i am excited.


  • 10/1/08

    i WAS TREATED VERY WELL, AS ALWAYS. i WOULD GO NOWHERE ELSE BUT bELL rOAD tOYOTA. jASON WAS AVAILABLE AND INFORMATIVE, AND, MY CAR WORK WAS COMPLETED EARLIER THAN i THOUGHT IT WOULD BE. i WAS GIVEN A RENTAL CAR FROM eNTERPRISE, AND, THEY AND bELL rOAD…
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  • 9/15/08

    CAR LOOKS GREAT BUT TOOK LONGER THAN ANTICIPATED


  • 9/13/08

    VERY PLEASED TO WORK WITH EVERYONE AT BELL ROAD TOYOTA.


  • 9/13/08

    Very nice job. Freindly and helpful service.


  • 9/13/08

    Good Work


  • 9/12/08

    Did a quick job repairing the vehicle. keep us well informed & was very courtious.


  • 9/12/08

    Oscar Flores and the rest of the emloyees repaired my vehicle with the care and professionalism typically only found when someone is a family member or friend. Thanks again for all you help.


  • 9/12/08

    I was treated very professionally and the service was grea.Thanks Oscar


  • 9/12/08

    Oscar was very helpful and informative


  • 9/11/08

    Looks great except for some missed scratches


  • 9/11/08

    The car body repair was quicker turn around than expected.


  • 9/2/08

    GREAT SERVICE. FAST, COURTEOUS, CAR LOOKS GREAT!


  • 9/2/08

    Great service. Couldn't have been better. Personnel went out of their way to facilitate getting my car repaired, serviced and back to me in a timely manner and when promised.


  • 9/2/08

    VEHICLE LOOKS GREAT. WE WERE ALWAYS TREATED WITH RESPECT WHEN WE CALLED FOR STATUS.


  • 8/26/08

    I am happy with the service from Oscar. He is attention to detail, on time with his promise and very customer service oriented. He also arranged pick up service for me so I could avoid the harrassel of asking help for ride from work. Overall, I give Oscar and the…
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  • 8/26/08

    Great Customer Service Completed the job on time


  • 8/1/07

    While the repairs too much longer than promised. The quality of the work was excellent.

Thank for your searching for auto repair service in Phoenix, AZ, and Tucson, AZ, areas. We are pleased you've chosen GarageFly to help you with your automotive repair needs. Bell Road Certified Collision Center is one of GarageFly's many user rated and reviewed auto repair shops in the Phoenix, AZ, and Tucson, AZ, areas. There are so many choices for automobile repair in Arizona; we feel it's important for you to be well informed. Please visit http://www.bellroadcollision.com for more information about this automobile repair shop's services.