The Automotive Service Association advances professionalism and excellence in the automotive repair industry through education, representation and member services. ASA-member businesses commit to a code of ethics that includes:
- Performing high quality repair service at a fair and just price
- Using only proven, high quality merchandise distributed by reputable firms
- Employing the best skilled technicians
- Furnishing an itemized invoice for parts and services that identifies used or remanufactured parts
- Obtaining prior authorization for all work done
- Exercising reasonable care for the customer's property
- Maintaining a system for fair settlement of complaints